Hyundai of South Nashville

Worst customer service ever. Brought vehicle in for service. Could not get a call back from Service Advisor Tim Joyce. Finally got to speak with Mgr. Troy Conyer. Getting information out of either T service. Could not get a call back from Service Advisor Tim Joyce. Finally got to speak with Mgr. Troy Conyer. Getting information out of either Tim or Troy was very cumbersome. Neither one seemed like they wanted to talk to the customer. Agreed to terms via email and was informed car would be ready the next day. Took more than a day to have anyone in service answer the phone or call back to see if car was ready. Once we got a hold of them the next day, they informed us that service had not been started since we did not approve the service. Email was acknowledged by the Mgr. We again agreed to terms. Various times we asked for a breakdown of the invoice and was never provided one. The links they provide give a total only, no explanation and expire shortly thereafter received. The car is finally ready to be picked up. The advisor sends an email indicating a breakdown could not be provided since the main office was closed and I would have to wait until Monday to receive one. I hope and pray that the mechanics are more competent than the service advisor and/or manager. More

I chose an authorized dealership to buy a used vehicle because I’ve had luck in the past w sales people being honest and having integrity. Lies, deceit and greasy dirt xxxxx are what you’ll find out Downt because I’ve had luck in the past w sales people being honest and having integrity. Lies, deceit and greasy dirt xxxxx are what you’ll find out Downtown Hyundai. Whatever you do do not buy a car here! You WILL be ripped off! More

New service personnel. Friendly and professional. Great communications. It was a pleasure to work with Shelbie. communications. It was a pleasure to work with Shelbie. More

The most unethical car dealership i have ever dealt with. Purchased an auto Aug. 2. They cashed my Hold check without notifying me, causing a $22,000 deficit in my checking acct. Caught them in lie after lie Purchased an auto Aug. 2. They cashed my Hold check without notifying me, causing a $22,000 deficit in my checking acct. Caught them in lie after lie. They refused to send me the title and registration until Sept. 27 (delay of almost 2 months), and only then when contacted by me attorney. More

Thanks to Tyler my experience was great. I had not had good service in the past and had not been back a two years! good service in the past and had not been back a two years! More

My service representative is named Tyler and I encourage that future customers go to him. He is caring, informative and helpful!! Such great customer service. that future customers go to him. He is caring, informative and helpful!! Such great customer service. More

Terrible service. Made an early morning appointment to get an oil change and tire rotation. When I arrived they told me it would take an hour. Then they said an extra 30 minutes. After that, and extra 20. get an oil change and tire rotation. When I arrived they told me it would take an hour. Then they said an extra 30 minutes. After that, and extra 20.. then another 20. They let me get all checked out and stand outside waiting for my car that was supposed to be on its way. After standing there for 20 minutes they finally told me they were wrong and my car wasnt done. I started randomly getting texts telling me my shuttle was arriving, which I didn't ask for. They told me it was nothing and to ignore it. If I would have known my service would take over 2 hours I could have planned to get a ride but they just kept adding to my original time so I always thought I was almost done. I will never go back. More

Had a small job, but it was important to me. The driver's side door handle broke and needed to replaced. Cost=Reasonable Workmanship=Excellent Personnel =Gentlemen Customer =Happy and Appreci driver's side door handle broke and needed to replaced. Cost=Reasonable Workmanship=Excellent Personnel =Gentlemen Customer =Happy and Appreciative 👍🏻👍🏻😁😁 More

Downtown Hyundai has always taken great care of my vehicle, they treat it like it's their own. The mechanics are very knowledgeable, I highly recommend Downtown Hyundai! vehicle, they treat it like it's their own. The mechanics are very knowledgeable, I highly recommend Downtown Hyundai! More

Very unprofessional! An employee left me a voicemail, that I've saved, where he ended it by saying the b word and that he had to pee. Management still hasn't gotten back with me after 3 days. that I've saved, where he ended it by saying the b word and that he had to pee. Management still hasn't gotten back with me after 3 days. More