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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,442 Reviews

1,442 Reviews of Hyundai of Wesley Chapel - Service Center

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April 29, 2025

Wesley Chapel Hyundai took great care of my car and gave me a loaner car while it was in service. My cars' issues were handled professionally. I am very satisfied with everything. More

by Dee
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

April 29, 2025

I was provided a loaner while a warranty repair was completed. Took over 2 months but I appreciate the loaner. The only reason I didn’t give a full 5 stars is because I was not told what to expect with More

by Tonya_V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Selena
Apr 30, 2025 -

Hyundai of Wesley Chapel responded

Tonya, thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

April 29, 2025

Over the top service. Got me right in and took care of my tire!! Respectful and knowledgeable More

by ALKOSBUCKEYE
Recommend Dealer
Yes
Employees Worked With
Selena
Apr 29, 2025 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

April 29, 2025

Everyone is exceptionally polite, helpful and they go out of their way to assist your customers! More

by cherylhearn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

April 29, 2025

Worst dealership service experience EVER. I would never recommend Hyundai of Wesley Chapel. They do not care about you or your vehicle. More

by ANGELIQUE.MEVORAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarita Alzate
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas
Apr 30, 2025 -

Hyundai of Wesley Chapel responded

Angelique, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

April 28, 2025

Anthony always does a great job by keeping me informed on what's going on with my vehicle at all times. I appreciate his text and phone calls and he has been a pleasure to work with. More

by MICHAEL.PUCKETT
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Apr 28, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

April 28, 2025

Took a month to diagnose and fix our problem. Told me I could come and pick it up after about 2 weeks. Went to pick it up(2 hour drive) and was told error code came back on. Did give us a free lo More

by Dan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas in service
Apr 28, 2025 -

Hyundai of Wesley Chapel responded

Thank you for providing this feedback, Dan, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Jose Gesmondi Service Manager

April 27, 2025

Better than I expected to be honest, also a little bit more pricey than what I was expecting, but who expects to have to have service done on their car More

by Certs.inc
Recommend Dealer
Yes
Employees Worked With
Nicholas at the service desk
Apr 27, 2025 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

April 27, 2025

Very average experience at the dealership, but they did a very poor job of customer retention afterwords. It took over a month to get a second key FOB for my vehicle that was promised with my car. More

by CONORKELLOUGH
Recommend Dealer
No
Employees Worked With
Mark Salerno
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Salerno
Apr 28, 2025 -

Hyundai of Wesley Chapel responded

Conor, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please get in touch with us directly to let us know the best way to contact you, and we will reach out. Sincerely, Jose Gesmondi Service Manager

April 26, 2025

Saleena made me feel like a valued customer. Her explanation in detail and even willingness to pull up a video to explain further was really appreciated. From the moment I exited my car until I More

by EZZYM1122
Recommend Dealer
Yes
Employees Worked With
Saleena
Apr 26, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

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