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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,456 Reviews
Call Service Center (813) 279-7400

1,456 Reviews of Hyundai of Wesley Chapel - Service Center

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December 10, 2023

I waited over 2 hours for a simple oil change. I would have liked to know that I would be there two hours and not have to just wait that long. More

by nikolasowa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristen
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Dec 11, 2023 -

Hyundai of Wesley Chapel responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Jose Gesmondi Service Manager

December 08, 2023

AJ was great to work with. Very personable and informative. arranged me a ride with Lyft.. answered all my questions.I don’t know Briana hacker. More

by JCARENDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2023 -

Hyundai of Wesley Chapel responded

It's great to hear that AJ was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

December 07, 2023

Excellent dealer and service manager. Very attentive to my needs and checked every item I listed. More

by MPCOWAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Chaplin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Sessa
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Dec 07, 2023 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. Michael, Justin, and Alexander strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

December 05, 2023

Great service. Great staff. Always a pleasant experience. AJ is a pleasure to deal with. More

by MDU425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with AJ and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

December 03, 2023

This dealership always a great job of identifying and resolving my mechanical issues and provides quality service in a timely manner. More

by talas1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

December 02, 2023

Everything went great with Westley Chapel Hyundai. Robb was extra nice with showing me all the features. Big thanks to Robb More

by VAN727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

December 02, 2023

My service rep was totally terrific and took of me exceptionally well. Very pleased with my service. More

by rrpilja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seleena Crespo
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Dec 03, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

December 02, 2023

Friendly, not pushy. This is my third Hyundai with dealership since my Hyundai. Have always come here & so far will continue to do so. More

by TYSTYX89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with Carlos most recently and John Dill in finance
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Dec 03, 2023 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

December 02, 2023

Great service. Comfortable waiting area while your car is serviced. The employees are helpful and easy to communicate with. More

by 1wes1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
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Dec 03, 2023 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

December 02, 2023

We were helped by Jasmine and she was so much fun! She was so bubbly and so amazing and sweet to work with! My car horn is working and I am so thankful for that!! It was very dangerous without it! I a More

by ELAINE.MYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
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Dec 03, 2023 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Elaine, and we are thrilled that you found your experience with Jasmine here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

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