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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,541 Reviews
Call Service Center (813) 279-7400

1,541 Reviews of Hyundai of Wesley Chapel - Service Center

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November 21, 2023

They were very quick to take me in without an appointment and very quick service. More

by miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
She isn’t here but she was great
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Nov 21, 2023 -

Hyundai of Wesley Chapel responded

Miguel, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

November 21, 2023

My car is still having the same issues with locking. Jasmine who I worked with at first 10/31/23 was great however the electrical issues remain. More

by AMENZOR
Recommend Dealer
No
Employees Worked With
I did not visit on 11/20/23. My car was picked up 11/17/23
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Nov 23, 2023 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

November 21, 2023

I already did! The renovated space made my wait more relaxing and Kristen made sure I was comfortable. More

by annebobg
Recommend Dealer
Yes
Employees Worked With
Kristen
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Nov 22, 2023 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kristen met your expectations. Thank you again for choosing Hyundai of Wesley Chapel, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

November 21, 2023

All was fine. All was fine. Prompt service. But I don't know who Brianna is- Kristen was my advisor. More

by EPH28952
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
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Nov 21, 2023 -

EPH28952 responded

Submit review

Nov 22, 2023 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

November 21, 2023

Saleena actually listened and got it fixed. My radio sound would stop working. She had them fix it!!!! More

by jefferyj06
Recommend Dealer
Yes
Employees Worked With
Saleena
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Nov 21, 2023 -

Hyundai of Wesley Chapel responded

Jeffrey, Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. Saleena and our team appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

November 21, 2023

The timely manner respond and proper communication channels was on point. AJ did a great job following up with everything. More

by LESLIE_PLAZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Hyundai of Wesley Chapel responded

Leslie. Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

November 21, 2023

Awesome! Saleena is Awesome Service Writer,going above her duties to satisfy customers! Thanks Saleens! More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saleena
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Nov 21, 2023 -

Hyundai of Wesley Chapel responded

Joe, Thank you so much for your excellent review! We are so glad that Saleena had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

November 20, 2023

Jasmine was very helpful and nice. It would have been nice if I was told that my car would actually take a few days before it would be looked at due to the service dept being 'backed u More

by ASHIA.WEHBE
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
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Nov 20, 2023 -

Hyundai of Wesley Chapel responded

Hi Ashia, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! Feel free to reach out to us if you need anything. Have a wonderful day.

November 20, 2023

Poor service and mean staff. Certainly I will never go back to this place. Bye. More

by NANDOBBEZERRA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Pabon
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November 19, 2023

I went to get and oil change and they checkex other thinhsdone but I need more work done. More

by MOZAR36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Sincerely, Jose Gesmondi Service Manager

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