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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,544 Reviews

1,544 Reviews of Hyundai of Wesley Chapel - Service Center

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June 06, 2025

There was a quick response when arriving and also filled the windshield wiper fluid. Cost was reasonable. More

by WHITTJD64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Jun 06, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

June 06, 2025

The first intake staff advised me to leave my vehicle and wait in the reception area which I did. During my 55 minute wait, I ask him if I needed to do anything to have my car checked in. Each time, he told More

by GAYETIN
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Telon Gumbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Hyundai of Wesley Chapel responded

Gay, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Jose Gesmondi Service Manager

June 05, 2025

Good service overall, staff is helpful and very accommodating. Would recommend to other friends. Nice job More

by AC72572
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

June 05, 2025

Since I get to the dealer, AJ took care of me. I had some questions regarding service and he resolve all my doubts in a very professional way. Great service. More

by RAFAELMARIOMARTINEZ
Recommend Dealer
Yes
Employees Worked With
AJ
Jun 06, 2025 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

June 04, 2025

always very polite. never make you feel pressured. I feel they are trustworthy and if necessary to recommend a repair they always explain why and what cost will be More

by TEDORLOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

June 04, 2025

I continue to return for service because I think it's good, even if more expensive than other alternatives. More

by SUNNY_CA72
Recommend Dealer
Yes
Employees Worked With
Marvin
Jun 04, 2025 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

June 04, 2025

As always the Service at Hyundai of Wesley Chapel was excellent. The communication via text was often and updating as per the progress of my vehicle. More

by p_bartell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Chaplin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

June 04, 2025

One of the finance people, Sam, was very condescending. I was ready to walk out if the deal as soon as he started talking. They also allowed the electric car to sit for almost 3 hours knowing I was buying More

by CORIE
Recommend Dealer
No
Employees Worked With
Sam Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Majeed
Jun 08, 2025 -

Hyundai of Wesley Chapel responded

Corie, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. Sincerely, Jose Gesmondi Service Manager

June 04, 2025

Did not fix grinding issue. But did charge 2 grand to "fix" my car during service. More

by GunzGirl47
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown only recieved calls from a man name AJ
Jun 08, 2025 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely, Jose Gesmondi Service Manager

June 03, 2025

Marvin was extremely helpful and kind ! Very trustworthy person to help take care of me at the dealership with my car ! More

by alexisp0401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
Jun 03, 2025 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager