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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,615 Reviews

1,615 Reviews of Hyundai of Wesley Chapel - Service Center

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June 29, 2025

The staff is great! ! Very courteous and knowledgeable! Best dealership/ service in Florida! I Will not go anywhere else. More

by dgoncalves003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

June 29, 2025

The service team to care of the maintenance on my vehicle and went over everything that was completed. More

by RANDALL.MILLER1971
Recommend Dealer
Yes
Jun 29, 2025 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

June 29, 2025

Service at Hyundai of Wesley chapel was great, have no complaints Selena was my advisor. More

by Vleone1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mekhi Hollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

June 29, 2025

Key card was broken by staff so we waited 3 days for car no cerdits More

by BOBBY.PAOLINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allison Goocher
Jul 01, 2025 -

Hyundai of Wesley Chapel responded

Thank you for providing this feedback, Bobby, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Jose Gesmondi Service Manager

June 28, 2025

I assumed they did a through diagnostic and inspection since I paid $200 for it, but I went over the report and they either didn't bother to actually check something as small as the horn working or they l More

by Jaylyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Caruso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin
Jul 01, 2025 -

Hyundai of Wesley Chapel responded

We appreciate your business, Jaylyn. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Sincerely, Jose Gesmondi Service Manager

June 28, 2025

Very disappointed with this place they promise to call you back and they take weeks to call back until you actually have to go in person to resolve it they didn’t fix my car which now it’s fixed but didn More

by BUCKEYE1667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Hyundai of Wesley Chapel responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

June 28, 2025

Released vehicle in unsafe condition. Had to bring back and was immediately brought in and fixed. More

by lifirefig
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely, Jose Gesmondi Service Manager

June 28, 2025

My consultant AJ worked around my schedule and made intake a priority and a breeze. He noted my concerns and educated me on the work I was having done and thinking about having done. Even called me whe More

by ANDRE.E.MALDONADO
Recommend Dealer
Yes
Employees Worked With
AJ
Jun 28, 2025 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

June 28, 2025

It is expensive. The people are nice but you will pay a lot of money. But in the end it’s cheaper than buying a new car. More

by KIMI92878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nico was the service person I was talking to
Jun 29, 2025 -

Hyundai of Wesley Chapel responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely, Jose Gesmondi Service Manager

June 27, 2025

Very good service, excellent care. Made sure to look over my vehicle and kept me updated promptly. More

by KIRA.GRIFFITH423
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Jun 27, 2025 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager