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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,484 Reviews

1,484 Reviews of Hyundai of Wesley Chapel - Service Center

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August 07, 2024

Jasmine Yarwood is a STAR! !!! She’s hands down amazing. She listen — she went above and beyond. and she delivered.. She’s impressive and EXCEEDED my expectations. She met the s More

by TanikaDelgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Hyundai of Wesley Chapel responded

Tanika, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jamsime and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

August 02, 2024

Justin is the only reason I continue to come to Hyundai Wesley Chapel to have my car serviced. If he ever leaves, I will go somewhere else. Lithia motors has ruined everything that John Gauvey built in tha More

by Good Client
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

August 02, 2024

Great service and Anthony was very professional. He explained what’s needed for my Tucson. More

by JOSE_MELCHOR_ROMERP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Anthony met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

August 01, 2024

Convenient, friendly and very professional. No hassles when I showed up without an appointment. Provided transportation home and back to pick up my car. More

by Bklyndag
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarita Alzate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

August 01, 2024

CSR was excellent but the waiting period was TOO LONG almost 2 1/2 hours for an oil change 😳 More

by EDGANNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Saleena
Aug 05, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely, Jose Gesmondi Service Manager

August 01, 2024

Nico was the best. he kept me up to date on the progress of my car. thank you More

by THEROSE0560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that Nico had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

August 01, 2024

Mark did exactly as requested! Like Hyundai of Wesley Chapel, but hope next time they also offer decaf Keurig coffee. Did NOT install unrequested cabin air filter, as another dea More

by MRBUBBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

August 01, 2024

Service agent made me feeel comfortable with service to be done and gave me contact information for the future. She was able to answer my questions and I left with a positive feeling of safety More

by TRUDYVERNOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Soleena in service….five stars
Aug 01, 2024 -

Hyundai of Wesley Chapel responded

Trudy, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

July 31, 2024

Fast reliable service with friendly service department advisors. Would recommend Hyundai to all my friends and family. More

by JTGRANDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

July 31, 2024

Horrible communication, no updates had my car for 4 hours to not even run the services they promised. Specified I needed my car asap and still took longer than the frame time given. No one addressed my conce More

by J.ACOSTA0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine Yarwood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas
Aug 03, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely, Jose Gesmondi Service Manager

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