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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,484 Reviews

1,484 Reviews of Hyundai of Wesley Chapel - Service Center

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July 31, 2024

I was driving my 2022 hyundai elantra limited hev on a busy road when a red light started flashing telling me to stop immediately and hev service required. The car slowed down and wouldn't let me go passe More

by DINISALMEIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arthur "AJ" Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2024 -

Hyundai of Wesley Chapel responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Jose Gesmondi Service Manager

July 30, 2024

Nicholas in the service area for me in immediately and fixed my car the same day. He is great! More

by dmturcotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas, service.
Jul 31, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Nicholas here at Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

July 30, 2024

Marvin in the service department was MIA since the beginning. Apparently the printer was broken so he said he said he would email (yes, email) my service paperwork to me when he had time to take a pic More

by PBLO.VILLAMAR
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Arita
Aug 03, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

Aug 03, 2024 -

PBLO.VILLAMAR responded

There is plenty you can do to resolve the issue. You can start by not deleting my Google Review. Next, you can come pick my Genesis up, do a real alignment (don’t worry, I purchased the lifetime alignment package years ago) and deliver it back to my house. Next time I come in I’m going to show the picture of the alignment check machine screen that your service advisor emailed to me where the numbers are completely unreadable to the general manager

Aug 03, 2024 -

PBLO.VILLAMAR responded

I’m going to forward this to Lithia. Let’s see what they think about you silencing customer complaints

July 29, 2024

Fast and excellent service, I definitely recommend this Dealer. Anthony did a great job, explaining everything. More

by esmetico2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Anthony here at Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

July 28, 2024

All parties involved were excellent detailed kept in touch. They are all great assets to your dealership. More

by BrentSquires
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Chaplin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Hyundai of Wesley Chapel responded

Brent, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

July 28, 2024

I was in and out very fast. Very professional and courteous. Would recommend them to my family. More

by LNJDOWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarita Alzate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

July 27, 2024

Advisor, Saleena, is a true professional. Always polite. I like the fact that she stays on top of things always informing me of the progress of my car. More

by SARAISKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saleena the Advisor
Jul 28, 2024 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Saleena met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

July 27, 2024

MJ was a very good sales person; he had extensive knowledge of our Tuscan Limited. I was unsuccessful in getting the windshield replaced; the reason I can't give a 5 star rating. Other than that, w More

by PAMKMAY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MJ, 4.8 stars.
Jul 28, 2024 -

Hyundai of Wesley Chapel responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

July 27, 2024

Service was timely and comprehensive. Service advisor was amazing! Great communication! Everyone did a great job. More

by AKDANON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Selena was incredible at service desk.
Jul 28, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

July 27, 2024

Great service as always! In and out in no time! Thank you Justin and Kyle. More

by sgsoverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reinsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

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