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Hyundai of Wesley Chapel - Service Center
Wesley Chapel, FL
1,480 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,480 Reviews of Hyundai of Wesley Chapel - Service Center
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May 31, 2024
My air conditioner went with only 15K miles. Hyundai of Wesley Chapel service has their phones setup to hangup on you after 10 minutes of being on hold, which is absurd. I held on 3 times, then Hyundai of Wesley Chapel service has their phones setup to hangup on you after 10 minutes of being on hold, which is absurd. I held on 3 times, then reached out on chat. The chat agent said she would be glad to schedule service for me. After several minutes she came back and said she was not allowed to schedule a service appointment and I would need to call service. I decided rather than be hung up on more I would take a drive there. Anthony came out to my car and said he would have it checked. When the service technician pulled the fuse for the AC the fuse box caught fire and melted the fuse box and wiring harness. They had to order parts, and my car was fixed the next day. I was very happy with the service on my car. The reason for my 2 star rating on Hyundai of Wesley Chapel is the phone that hangs up on you after 10 minutes of being on hold, and my previous service experience which was horrendous where I was told my car would take about 1 -2 hours to fix and I decided to wait, When. 2 hours passed I asked a person on the desk and they said my car was still being worked on. Another couple hours later, I was told they are almost done, and after 6 hours I was told they did not have a mechanic to work on my car that day and they would work on it tomorrow. I was livid. The service manager was nasty about the incident. The next day when I picked up my car I asked to speak with the general manager and they said he was not there, and I asked that he call me as I felt he should know about my terrible experience. The general manager never called. Although the present experience was excellent other than the phones, once the warranty on my car runs out I doubt if I will return due to my previous experience and the phones, which is too bad as I live right behind the dealership and would have brought my car in for all servicing. More
by JLAUNIERE
Verified Customer
May 31, 2024
Very friendly, professional, and helpful, throughout the whole process! Also the rapid turnaround time was great! whole process! Also the rapid turnaround time was great! More
by DLBSINC
May 31, 2024
Nice people working there. Waiting area and bathrooms were clean.. good with contacting me on my car! Thank you! Waiting area and bathrooms were clean.. good with contacting me on my car! Thank you! More
by FAIRBANKS62220
Employees Worked With
May 31, 2024
AJ did an outstanding job and took good care of my vehicle and me while it was getting serviced. He’s one of the best people I’ve ever worked with in a dealership and does exactly what he says he’s go vehicle and me while it was getting serviced. He’s one of the best people I’ve ever worked with in a dealership and does exactly what he says he’s gonna do and in the timeframe that it’s gonna happen. Thanks, AJ. More
by JIM.STUKEL
May 30, 2024
Professional courtesy. Everything taken care of in a professional and timely manner. Explanations were clear. Everything taken care of in a professional and timely manner. Explanations were clear. More
by tomsak1234
May 30, 2024
Everything went well and I was happy to get all my servicing done efficiently and professionally. servicing done efficiently and professionally. More
by Nannywc
May 30, 2024
Dropped my vehicle off for an appointment the following day. By the time I got home, I learned they got it in early and I was able to pick up my vehicle that day day. By the time I got home, I learned they got it in early and I was able to pick up my vehicle that day More
by Jeschmit
Employees Worked With
May 30, 2024
The service department handled everything quickly and efficiently to get me in my way . This was greatly appreciated efficiently to get me in my way . This was greatly appreciated More
by skmidoneck
Employees Worked With
May 30, 2024
Very courteous and friendly service staff. convenient waiting area.. provided accurate and timely updates on service being provided. convenient waiting area.. provided accurate and timely updates on service being provided. More
by GRIMJA
Employees Worked With
May 27, 2024
Friendly, reasonable time for work being done. Gave us time to answer our questions and concerns Gave us time to answer our questions and concerns More
by LSIEGELSKI0
Employees Worked With
