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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,476 Reviews
Call Service Center (813) 279-7400

1,476 Reviews of Hyundai of Wesley Chapel - Service Center

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May 02, 2024

The customer service was great and my car is running perfectly. They really took great care of me. More

by bijah0813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Hyundai of Wesley Chapel responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

May 02, 2024

The Dealership is very comfortable and inviting, Service was impeccable and thorough, Friendly family staff.. Thank you More

by baronbocker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

May 02, 2024

Treated very nice friendly associates. made the process very smooth would recommend this deals hip to my friends and family More

by bomont46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Paddyfoot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

May 02, 2024

Jasmine was wonderful and took the time to explain everything to me. Great customer service! More

by MIXGODESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telon Gumbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are happy that Jasmine had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be positive. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

May 02, 2024

I dealt with Jasmin, she was very attentive and kept me in the loop all the way. Good experience with, good people skills. More

by pcastrellon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to hear that Jasmin provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

May 02, 2024

AJ did a gGreat job keeping me informed on the status of my vehicle’s repair. More

by DMOSE28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

May 01, 2024

The dealership was kind and friendly they are also very helpful at trying to find the right auto for your choosing. I highly recommend them, they are also straight to the point and are honest. More

by LIKEANDROID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malachi Macera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Hyundai of Wesley Chapel responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

May 01, 2024

Thoroughly dissatisfied. No communication whatsoever from the service rep. He also did not follow up and provide the necessary information he was supposed to. More

by Dissatisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arthur "AJ" Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Hyundai of Wesley Chapel responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Jose Gesmondi Service Manager

May 01, 2024

This dealership took our money and did not provide what we paid for (new tires). They committed fraud. We did not notice for a month until our tire gauge went off. We had to waste time and gas money goi More

by TRISH1217A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Crouch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Swedberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Buscemi
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May 02, 2024 -

Hyundai of Wesley Chapel responded

Sir, this was a case of human error and it was corrected the moment it was brought to our attention. We apologized profusely for the mistake and even refunded you for another tire at your request. You obviously believe this mistake was intentional. I'm very sorry you feel that way, but we know our people and work with them every day, so we are convinced that it was an honest mistake. Again, so sorry your inconvenience.

May 03, 2024 -

Hyundai of Wesley Chapel responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Fabio Castellon Sales Manager

April 30, 2024

The staff is friendly and the dealership is clean. Someone immediately greeted me the moment I pulled up to the dealership. More

by ERYNTAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenord Arestil, Joel Rivera
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Apr 30, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

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