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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,450 Reviews

1,450 Reviews of Hyundai of Wesley Chapel - Service Center

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March 06, 2024

I purchased a car on 3/2/24 after having test drove on in the 1st. That night it drove perfectly fine and had issues, Saturday we returned to purchase it and finalized everything and upon leaving the lot the More

by Fireman0430
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Worrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Worrell
Mar 07, 2024 -

Hyundai of Wesley Chapel responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Jose Gesmondi Service Manager

March 06, 2024

It was great! They kept me inform of my vehicle that Hyundai was refusing to fix so I had to get a new one. More

by KP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Worrell
Mar 05, 2024 -

KP responded

Gabby was my salesperson and she was awesome to work with, most enjoyable experience in buying a new vehicle I have ever had! And Jasmine was my service advisor and she is very sweet and knowledgeable. And a shout out to John in finance for all his help in getting it done!

Mar 06, 2024 -

Hyundai of Wesley Chapel responded

KP, Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

March 06, 2024

Good honest service Good honest service. Jasmine was in constant contact with me from start to finish. Asked me of I understand what was going on with my car. Very attentive More

by LEWIS1ROB
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Mar 06, 2024 -

LEWIS1ROB responded

Jasmine provides great service. No hidden agenda.

Mar 06, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for Jasmine and our service department team! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

March 06, 2024

Very attentive and great customer service. Appreciate all her hard work and would recommend her More

by JNBWELL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarita Alzate
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan
Mar 06, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

March 05, 2024

Lady was very welcoming, helped all the way throughout the process! Very good experience at Wesley Chapel Hyundai More

by krish1234vasita
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 05, 2024 -

Hyundai of Wesley Chapel responded

Hello there, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 05, 2024

It was literally the best that I've dealt with, I dealt with Chevy in the past, and they do not compared to your service More

by MELINDASHAFFER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Mar 05, 2024 -

Hyundai of Wesley Chapel responded

Hi there, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 05, 2024

Had our car for over 3 weeks and did not complete any repairs to fix our transmission that they replaced less than 1,000 ago that is now duplicating the same issues. Gave us car back with the gas light o More

by David
Purchase Time
Recommend Dealer
No
Employees Worked With
Anthony Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Mar 05, 2024 -

Hyundai of Wesley Chapel responded

Hi David, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to make this up to you. Please contact our manager at (813)751-0999 so we can make your experience a positive one.

March 05, 2024

Very good service Very good services,they have friendly employees,they make appointment quickly. I like it because it has employees who speak spanish. More

by anipellot
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joel Rivera, Joel Rivera
Mar 05, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

March 05, 2024

Everyone was friendly and kind. I was also greeted immediately as I pulled into the driveway. More

by lrosecrants
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Rigsby
Mar 05, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

March 05, 2024

Timely, clean & efficent All staff were pleasant. Dealership was easy to access and well organized. Will return & reccomend to others. More

by BNJN410
Recommend Dealer
Yes
Employees Worked With
Peter Buscemi
Mar 05, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

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