I-10 Chrysler Dodge Jeep RAM

Never Again In simple terms, I was told an expensive part had to be ordered in order to solve my issue. After installation of this part, nothing changed. When I a In simple terms, I was told an expensive part had to be ordered in order to solve my issue. After installation of this part, nothing changed. When I addressed this with the service department, one of the managers went as far as texting me how hard it actually would have been to solve the problem after I got my car back!!! Really??!! Another employee told me this would fix the problem when we were orderIng the part?!! So, again I tried to resolve the issue with management even offering to write a positive review if they made the situation right and they refused to accept responsibility. Negligent and unethical practices are ok within the culture at this dealership! You guys should be ashamed of yourselves! I never leave reviews, especially negative reviews, but I will make sure this is blasted throughout the internet so nobody else gets screwed. More

Outstanding service from friendly and knowledgeable staff. My Dodge ProMaster 3500 RoadTrek motorhome requires special knowledge and equipment in order to provide adequate maintenance service. The dealershi My Dodge ProMaster 3500 RoadTrek motorhome requires special knowledge and equipment in order to provide adequate maintenance service. The dealership has the equipment, knowledgeable staff and provides exemplary attention in service to my needs. I applaud their high level of customer service. More

Alan is a rockstar My experience with my Dodge Journey has been nothing exceptional based on how many recalls, repairs, and random interruptions I have experienced. But My experience with my Dodge Journey has been nothing exceptional based on how many recalls, repairs, and random interruptions I have experienced. But in the last 6 months, Alan Megard at I-10 Dodge has been nothing but helpful, proactive, and very accommodating throughout a frustrating experience. He is a good communicator, thorough in his service, and even makes me laugh. While I can't speak much of my car, I speak very highly of him, and how he manages me every time I have needed his services. More

Computer malfunction on 2018 Dodge Charger Took vehicle in for erratic behavior attributed to the computer not the engine. Was told that car wouldn’t accept updates and that a new radio would n Took vehicle in for erratic behavior attributed to the computer not the engine. Was told that car wouldn’t accept updates and that a new radio would need to be ordered. Upon following up I was told that the new radio was declined (apparently due to the cost). I am okay with this (for now) as the car has been okay. Service advisor was okay however I always had to call him. He was personable and always advised me to call him if I had any further issues. More

Quick and Easy Fast service.. left my vehicle to get serviced.. guy in front desk was very friendly.. I got a call an hour later telling me that my vehicle was ready Fast service.. left my vehicle to get serviced.. guy in front desk was very friendly.. I got a call an hour later telling me that my vehicle was ready.. More

Wifes 2016 Wrangler Mark was very attentive and kept us informed.Called us as soon as vehicle was ready and made our in and out time quick and hassle free. Clean comfort Mark was very attentive and kept us informed.Called us as soon as vehicle was ready and made our in and out time quick and hassle free. Clean comfortable waiting area . More

thanks. Thank you for you're professional help., it was a great pleasure being able to talk to customers service department, they were able to find the proble Thank you for you're professional help., it was a great pleasure being able to talk to customers service department, they were able to find the problem and fixed it in a matter of time. More

Very professional very comfortable My dealer Morris was very helpful very knowledgeable. Felt very welcomed as soon as I got to the dealership. Great service overall, the best I have My dealer Morris was very helpful very knowledgeable. Felt very welcomed as soon as I got to the dealership. Great service overall, the best I have worked with. More

1st Service on New 2018 Jeep Wrangler JL Rubicon Unlimited Simple to get appointment, Alonso Vibanco is my Service Writer and has shown me superior service over the years even when I knew him from a different Simple to get appointment, Alonso Vibanco is my Service Writer and has shown me superior service over the years even when I knew him from a different dealership brand when I owned a different Make. Good Guy. Thank You. Doug Hoffmann More

My issues were addressed All issues were addressed in a timely manner and both the service manager and general manager made it a priority that I was satisfied with my vehicle’ All issues were addressed in a timely manner and both the service manager and general manager made it a priority that I was satisfied with my vehicle’s service and that they earn my business for my next servicing. I was given a rental to take home while my Jeep was being worked on. I appreciate that they took time out of their day to ensure that I was happy and satisfied with the work was done on my vehicle. More