I-10 Chrysler Dodge Jeep RAM

Been a Dodge/Ram owner for 10 years. This was the worst dealership service visit I’ve had in multiple locations across the country. They obviously don’t have good management or oversig This was the worst dealership service visit I’ve had in multiple locations across the country. They obviously don’t have good management or oversight since they are unbelievably far behind in their business. Waited six days for an appointment only to find getting an appointment was for a diagnosis and then could be days before they got to it. None of this was clearly communicated up front. I took my car and went directly from dealership to an alternate option where I was immediately greeted, work diagnosed and got my car back same day, work done professionally and fairly. I do NOT recommend this place and go to another dealership if you need work done by Chrysler. More

Christina wasn’t very responsive. Never returned my calls, Called my husbands number which I had left her messages with my number. Had to wait over an hour for her to return from her Never returned my calls, Called my husbands number which I had left her messages with my number. Had to wait over an hour for her to return from her long lunch hour. More

Great costumer service Dashon is straight forward good service writer and keeps his word when getting your parts thank you. service writer and keeps his word when getting your parts thank you. More

Tire rotation and service and a week later my rear brake rotor is grinding due to a foreign object. When I called no answer and or call back. rotor is grinding due to a foreign object. When I called no answer and or call back. More

I am 100 percent satisfied. They were helpful and l just want to say thank you all 😊 They were helpful and l just want to say thank you all 😊 More

Had a headlight out in our Jeep. Called local I-10 Jeep Dealer. Spoke with Brian in Service to set up an appointment. He said he could get it handled right away and to bring it in Called local I-10 Jeep Dealer. Spoke with Brian in Service to set up an appointment. He said he could get it handled right away and to bring it in which we did and now we have a new headlight. Great service! Thanks Brian! More

Professional and service oriented. They go the extra mile to ensure the service meets the highest of standards. I could not have been treated in a more professional manner. They go the extra mile to ensure the service meets the highest of standards. I could not have been treated in a more professional manner. More

Cristina and Terry in Service Dept. stuck with my electronics problem on my Jeep Cherokee Trailhawk and solved the problem. They treated me really well. stuck with my electronics problem on my Jeep Cherokee Trailhawk and solved the problem. They treated me really well. More

The service department had my 1997 Jeep Grand Cherokee for 32 days - leaving me having to spend $920 on rental cars. My service rep rarely kept me posted on the repair of my Jeep. He usually called me b for 32 days - leaving me having to spend $920 on rental cars. My service rep rarely kept me posted on the repair of my Jeep. He usually called me back after I had left 2 or 3 messages. It took 16 days (12 business days) to diagnose my Jeep’s issues. Then 5 days to get in all the parts, and then then had it another 11 days and $4000 later to get my Jeep back. My Jeep is no better then when I left it. The steering had a lot of play. Now it still has play,the steering wheel is set off to the left and it has a clunking noise in turns. Trying to get hold of the GM, Paul at the dealership for 2 weeks and no return of calls. Also trying to reach Brian the Service Manager. Still waiting! Would not recommend this service department to anyone. More

They got my truck in and repaired quickly allowing us to get back on the road. get back on the road. More