I.G. Burton & Company, Inc

The best service experience every time. You get what you pay for, there’s no comparison. You get what you pay for, there’s no comparison. More

When you are looking for a Mercedes you need to see Brian Sudler, he is a complete sales person and will go the extra mile to be sure that you are satisfied and happy. We highly recommend him. Barney & Glor Sudler, he is a complete sales person and will go the extra mile to be sure that you are satisfied and happy. We highly recommend him. Barney & Gloria Hanna More

Excellent professional team. Brian is a pleasure to work with, very client focused, willing to listen and learn what the client needs are. Wonderful team with, very client focused, willing to listen and learn what the client needs are. Wonderful team More

Love this car Never have liked buying a car before in my 59 years until now. This dealership, sales people, specifically John Gilmer, could not have been any more Never have liked buying a car before in my 59 years until now. This dealership, sales people, specifically John Gilmer, could not have been any more accommodating to me purchasing a used vehicle. I crossed state lines to go to this dealership and it was well worth it. Their knowledge, courtesy, and follow through was outstanding! They have changed my Former opinion of buying a car. Fantastic experience at this location. More

Great Experience! I was in the market for a car and decided to review a vechicle I found online at IG Burton. Brian the salesperson was amazing! He made me feel comfort I was in the market for a car and decided to review a vechicle I found online at IG Burton. Brian the salesperson was amazing! He made me feel comfortable and we were able to negotiate a great deal. It was really an amazing experience! More

Not Again - Not Ever Again (You Be The Judge) I had an E-Class with electrical issues, one of which left me stranded in an intersection, so they recommended bumping up to the M-Class. March 2018, I had an E-Class with electrical issues, one of which left me stranded in an intersection, so they recommended bumping up to the M-Class. March 2018, I had the vehicle in for service and new tires (mind you - it was only 50,000 miles), when the service department called, "You need new spark plugs", I decline, what a mistake. May 30, 2018, I get an email from the I.G. Burton IT Department - you really need to schedule the replacement of the spark plugs (mind you ALL other car manufacturers recommend that at 100,000 miles). I do not respond. Two days later, my vehicle dies at a light (thank God I wasn't crossing the railroad tracks or crossing an intersection). It would take Mercedes Roadside Garbage Assistance 2 hours to respond with a tow truck. It's 90+ degrees, with my small dog and no water. I.G. Burton doesn't touch my car for 5 days, because according to Ryan in the service department, they were bombarded with a slew of towed in vehicles that same day - not driven in for normal routine service, but rather towed there. So on day 5, I get a call - what do you think caused my car to fail? YEP, I needed new spark plugs!!!! Spark plugs will NOT cause engine failure, ask any mechanic - it causes the car to misfire and ride rough, but it won't cause total failure - as if ALL went bad at the exact same time, BULL! Let's see, a car can be unlocked, started and even manipulated to beat emission testing - so can it actually be programmed to fail? I ponder that very question; and most mechanics have stated "Absolutely Yes." I did some research and a disgruntled former dealership employee "hacked" the client base for his former employer; and he had horns blaring, lights flashing and so much more - you name it. He would later be arrested, but it proves that human manipulation and programming can happen. I demanded to be taken out of this car, whereas PETER (Charles Burton's #1 Go To Guy) insulted me, yet again, with a low ball offer to buy mine, after I had spent thousands in unnecessary repairs and spent thousands on my down payments between three purchased vehicles from this dealership. I would NEVER recommend I.G. Burton. If you value your business - you should start by placing value on your customers. More

Certified Mercedes Benz ML350 - IG Burton - I am sure people at IG Burton are fine but services. I have purchased a certified ML350 and have spend over $40K at this dealer inclusive of extended I am sure people at IG Burton are fine but services. I have purchased a certified ML350 and have spend over $40K at this dealer inclusive of extended warranties on vehicle and windshield. I also purchased nano spray. Certified ML350 supposed to be thoroughly cleaned or detailed cleaned but it was not. I have requested for detailed cleaning more than twice including correspondence via email but they have failed to do the detailed cleaning. The vehicle went for first servicing after a week after the purchase. The service manager did not want to say Yes or No for my questions but asked me to call "Pete' in sales operations. This gentlemen returned the call, promised to get things done but detailed cleaning was never done. I also doubt about Nano spray, where I spend over $900 for this service. This is my third Mercedes and always got a great service from dealers like Ray Catena and MB of Wilmington. It is little bit disappointing to know IG Burton Mercedes dealer does not meet the standards. I am writing this review after 30+ days of purchase. More