INFINITI Ardmore

Joe, I wanted to thank you and everyone else at Joe, I wanted to thank you and everyone else at Infiniti of Ardmore for a completely professional and hassle free purchasing experience. It only Joe, I wanted to thank you and everyone else at Infiniti of Ardmore for a completely professional and hassle free purchasing experience. It only made sense to me that I send you a note to compliment the extraordinary service that I received from John Fusaro, Daryl Lane and Alison Matarazzo. John Fusaro, Sales Manager: From the first time I spoke on the phone to the final wrap up of the purchase process, John stayed right on top of every aspect of the transaction to make sure that I had a pleasurable experience at your dealership. Daryl Lane, Sales Consultant: Daryl without a doubt is what I would consider a true consummate professional. From the test-drive to taking delivery of my new G37, I quickly became very comfortable with Daryl and I attribute that to his professionalism, attention to detail and especially his product knowledge. Not only did he know this car inside and out without having to think about it, he also knew his competition and what they have to offer. From one sales person to another, it's clear that he is passionate about the product that he sells and the brand that he represents! Alison Matarazzo, Finance Manager: Alison and I have done business together in the past, but it's been about 10 years. Although time has passed, Alison made the financing process just as easy today as she did 10 years ago. I appreciate how thorough she was throughout the financing process, which made my experience a stress-free one. As I said before, I wanted to take a moment to let you know that as I looked at each and every one of your employees, they all seemed happy, helpful and that matters to me as a customer. We don't take time anymore to let a business know that they are a pleasure to do business with, and I think we should. I can tell you that when I am ready for my next vehicle, your dealerships will be the first place to go, and I am confident to recommend Infiniti of Ardmore to anyone who is considering buying a new vehicle. Thanks again for all your help and I look forward to doing business with you in the future! More

I stopped in on a Saturday evening and arrived just a few minutes before the dealership closed. Dan let me take the car for a test drive and never pressured me to hurry up even though it was well after clos minutes before the dealership closed. Dan let me take the car for a test drive and never pressured me to hurry up even though it was well after closing time. We were able to quickly negotiate the parameters of a sale based on a fair price for the car, good value on the trade, and a great finance rate, as promised. When I arrived to pickup the car a few days later, there were several marks that showed after the car was washed and detailed. The dealership agreed to touch up the problem areas and provided a courtesy car for several days while the work was being completed. Dan communicated very well and followed up without me having to call for a status on my car. I would definitely recommend the dealer and sales professional for anyone in the market for a new car. More

Gayle and John helped me work out a good deal on a 2009 G37S coupe. Very reasonable and honest. Mike, the assistant service manager, was very courteous when I had a new spoiler put on my car. He called to G37S coupe. Very reasonable and honest. Mike, the assistant service manager, was very courteous when I had a new spoiler put on my car. He called to keep me posted on progress and was very professional. More

I have to say that this was the best experience purchasing a vehicle that I have had in a very long time. I found the car online and sent in a request for more information on weekday night around purchasing a vehicle that I have had in a very long time. I found the car online and sent in a request for more information on weekday night around 10pm. Mark emailed me back within 10 mins letting me know that he received my email and would contact me the next day. The following day I recieved a call first thing from Mark. I explained that this car was exactly what we were looking for and that I had a trade. Mark took all the info and set an appointment for that afternoon. When my husband and I showed up we told Mark what payment we were wanting. It took about 20 minutes and we were ready to go into finance! When we reached finance we expected the payment to be higher. It was actually lower!!! We love the car...we loved the experience...we love the dealership. Thanks Mark for making my husbands dreams come true! More

I was in the market for a new car, not knowing exactly what I wanted the sales team at Infiniti really helped me. My biggest concern was safety in a car. Daryl pointed me to the EX and spent a lot of time what I wanted the sales team at Infiniti really helped me. My biggest concern was safety in a car. Daryl pointed me to the EX and spent a lot of time going over all the safety features with me. He was very helpful! The manager John also came over to check in on the sale. Even though I was with my father, both Daryl and John focused all their attention on me, asked me questions to make sure that this car was the right fit for me and gave me all the answers I needed. My sister will be in the market for a new car soon and I am definitely bringing her to Infiniti of Ardmore! More

I totaled my car and was in the market. Phil and John took the time that was needed to find the perfect car for me. I have already recommended this dealer to my friends! Great all around experience :) took the time that was needed to find the perfect car for me. I have already recommended this dealer to my friends! Great all around experience :) More

First of all, we love the car. I live in Rocky River, Ohio, so I traveled a long way to purchase it in Ardmore. Having grown up in Lancaster, I was quite familiar with the region and knew exactly where Ohio, so I traveled a long way to purchase it in Ardmore. Having grown up in Lancaster, I was quite familiar with the region and knew exactly where to find you, so that was not an impediment. The actual purchase decision and sales transaction (actually taking delivery of the car) was completed in almost exactly 24 hours! Amazing! This was only possible through the interest and professionalism of Mike Lewis and your internal support team. Here’s the play-by-play: I was surveying several internet sites seeking a low-mileage AWD G37 coupe for my wife. On Sunday evening I sent in an inquiry from the CarPros website and received the automated reply. Not wanting the car to be sold without having a chance at it I called the dealership switchboard directly and the call was forwarded to Mike Lewis. I introduced myself and quickly briefed him on my inquiry. I asked if the car was still available, and if it was, I indicated I could most likely get there on Thursday to see it. I raised the question of price variances on-line (both on CarPros and your direct website) vs. the price shown on Sunday that I responded to. Mike promised to look into it and call me back “within an hour”. 10 minutes later he was back on the phone! He explained that the original price I had seen advertised was an error, but agreed to honor it. That speaks volumes for the integrity of this dealership and made me confident that I was working with the right people! We discussed payment and paperwork requirements. Mike took a credit card deposit to put the car on hold. I was able to open my schedule up making it possible to drive down the next day (Wednesday), arranged for a rental car to make the trip, and enlisted a friend to join me as the second driver…all in about an hour! We had pre-approval for financing already in place and were able to download the dealer payment paperwork online. The plan was to go get a bank check at 9 AM Wednesday for a cash down payment and leave for Philly by 10. Shortly before 6 that evening we were pulling into their lot. I love it when a plan comes together! Bottom line? Did I mention we love the car? It is absolutely perfect, and it went like clockwork, primarily thanks to Mike. Even though it was an out-of-state sale, he guided us through the process from the outset. He greeted me by name before we even had a chance to introduce ourselves, had everything ready and waiting, and was absolutely pleasant to work with. I don’t think we were there 45 minutes and I was driving back to the hotel in a bright red coupe. From 5 PM Tuesday to 6 PM Wednesday it was quite a day! Thanks to Mike and the rest of your team for putting ear-to-ear grins on two folks from Rocky River, OH. More

I moved over from BMW to an infiniti G37 and I love it. Chuck helped me make an informed decision and I have a car I never dreamed I would love so much. The dealership has been great including service for Chuck helped me make an informed decision and I have a car I never dreamed I would love so much. The dealership has been great including service for scheduled maintenance. More

Recently was looking for a certified Infiniti M35X and decided to go to this dealership while shopping around. I walked in and no one was really friendly. When I did get help, they tried their best to tak decided to go to this dealership while shopping around. I walked in and no one was really friendly. When I did get help, they tried their best to take advantage of me; they offered me 55% less on my trade than a dealership I had previously visited. The final straw was when the manager came over and actually insulted my intelligence by explaining I'd spend more money purchasing a car from Jersey than in Pa. due to taxes, transfer fee, etc... After much haggling I decided to leave. Later on in the day, they finally came down to the number I thought was fair; however by that time I decided to deal with the Holman Infiniti dealership in Maple Shade. If Ardmore Infiniti don't know how to respect each and every customer, how do they treat their cars?? More

I found two Altimas online and wanted to get a new car very soon. I contacted this dealer and they were great from the start. I explained I lived far away and we would be short on time. The salesman had b very soon. I contacted this dealer and they were great from the start. I explained I lived far away and we would be short on time. The salesman had both cars ready for our inspection when we arrived. They were great and very informative, answering all of my question. More