INFINITI Ardmore

the service department is killing them! I of A sold me a scratch-repair contract when I bought the car. The company has no techs that will service Bucks Co. so I of Ardmore agreed to fix it I of A sold me a scratch-repair contract when I bought the car. The company has no techs that will service Bucks Co. so I of Ardmore agreed to fix it-after many months of me trying to get it fixed. They gave me a loaner but didn't finish after 2 days. I complained and they offered to detail my car, then called to ask basically, why I hadn't dealt with the original contractor- and to find out who they should bill. Unbelievable- since they sold me the contract. TERRIBLE communication within the company. Below is the letter I sent the day I picked up the car. Hello Mike, My brother and I were out and test drove the Q70 on Monday. I think I explained that some work was being done to my car. I picked up the car today after being told that it was ready (by Andy) only to discover, after walking up to my noticeably dirty car- sitting near a tree, that the ding was removed but the paint had not been touched up because "the tech forgot the touch-up paint." I had explained to your finance mgr. and Manager Mike when I asked for an appointment that the paint touch-up was my primary concern. (I purchased a touch-up package when I bought the car) More

Exceptional Experience Mark Cantino is incredibly professional, friendly, and helpful. His level of service was amazing, even for a used car buyer. As a woman, it can be in Mark Cantino is incredibly professional, friendly, and helpful. His level of service was amazing, even for a used car buyer. As a woman, it can be intimidating to purchase a vehicle, especially a used one. Mark made the choosing and purchasing experience clear cut and comfortable. I would recommend him to anyone purchasing a vehicle, whether new or used. I've had the car for a few months now and it runs great! I can see why Mark has a loyal customer base. I'm glad to now be part of it! More

THIEFS I went in one day knowing exactly what I wanted and Dan McCray and his manager tried to rob me. I test drove the new q50 and when I came back from th I went in one day knowing exactly what I wanted and Dan McCray and his manager tried to rob me. I test drove the new q50 and when I came back from the test drive, his manager gave me an estimate for leasing the car I just drove. The lease estimate was $1,500.00 more than the listed on their website and $100 more per month than the deal on their website (this is on top of my returning customers discount). They acted like they were doing me a favor and they have never responded to my phone calls when I asked them about it. I would never trust them More

My experience at Infiniti of Ardmore was excellent. This is my third car from the dealership, and I would absolutely recommend them to anyone that is looking for an Infiniti. This dealership provides the hi is my third car from the dealership, and I would absolutely recommend them to anyone that is looking for an Infiniti. This dealership provides the highest level of customer service in the industry, with friendly, respectful and honest employees. More

A very respectful and professional sales organization. No pressure; great pricing, lots of energy. They know there products and they know how to help you make an informed decision. I am very pleased with pressure; great pricing, lots of energy. They know there products and they know how to help you make an informed decision. I am very pleased with my experience at Ardmore Infiniti. More

This dealership is pretty terrible. I purchased a CPO vehicle here and while the car is fine, dealing with anyone from the dealership is difficult. Several messages have received no responses whatsoever vehicle here and while the car is fine, dealing with anyone from the dealership is difficult. Several messages have received no responses whatsoever. They overlooked a large chip in the windshield that was not pointed out to me while looking at the car at night. I looked at a BMW X5 with a similar problem and dealer pointed out the chip to me so I could consider it. In addition to that, I had to specifically ask for a few things that come with a CPO vehicle, so if you are not 100% certain of what you are supposed to be getting, this dealer will happily stiff you. Also, be sure to negotiate in that they fill the gas tank and replace the wiper blades. Evidently the 150 point inspection or whatever is done does not check the wiper blades. They will also send you on your way with 1/4 tank of gas too. Next time I am in the market, I will drive 500 miles to make sure that I do not need to deal with this place again. If possible, stay as far away from this place as you can. More

This was the worst experience I have had with a dealer. They were quick to get my deposit and failed to communicate afterwords. Even with my deposit and signed contract, they sold the vehicle. This d They were quick to get my deposit and failed to communicate afterwords. Even with my deposit and signed contract, they sold the vehicle. This dealer is shady. Stay away !!! Details below if interested. On 10/23 I found a listing on ebay for 2011 G37 being sold by Infiniti of ardmore. I made an offer on that day. On 10/24, I called to find out on the status of my ebay offer. No one had seen my offer but Curtis was willing to accept my offer. He tried to add additional fees that were not in the ebay listing but after some negotiation he removed most of them. I made the deposit to hold the vehicle. At the end of the call, I asked Curtis to send me an email with the details of the transaction and the paper work I was suppose to sign. By mid-day on 10/25, I still hadn't received any email or calls from Curtis. I called Curtis who told me he had just came in and that he was going to get me the paperwork. By late afternoon I didn't receive any paperwork. I called again but Curtis didn't answer so I left a message. Few hours later, no word from Curtis. At this point, I'm getting cold feet. Who wants to by a vehicle sight unseen with a dealer who doesn't communicate well. So I called the dealership and spoke with a sales manager about getting my deposit back. The manager tells me that he is busy right now and will call me back in a few minutes. I didn't hear back from the sales manager that day. The following day(10/26) I wake up to some missed calls from Curtis and Pete Markakos. I call back where I learned the reason I didn't hear from Curtis was because he was "off" on 10/25 and that he came in just to send me the paperwork.(He should have communicated that) I was asked multiple times if I was still interested in purchasing the vehicle which I said yes to as long I got the paper work that day. After various attempts to send the papers via email, I asked Curtis to send it via fax. Success!! I got the contract and within a few minutes I signed and emailed it to Pete Markakos (never got Curtis' email address). I didn't hear back from either Pete or Curtis. I figured everything was in order. On 10/28 I called Curtis to see if he received the paperwork, He quickly forwards my call to Pete Markakos' voicemail. I left a message requesting a call back or email response. Few minutes later, I got an email from Pete Markakos stating that the vehicle was sold on 10/24. More

If 10++++ was an option I would have given these two gentlemen that as a score. We came to the dealership late Wednesday night. Daryl greeted us at the door. What a breathe of fresh air he was. My hus gentlemen that as a score. We came to the dealership late Wednesday night. Daryl greeted us at the door. What a breathe of fresh air he was. My husband really had his heart set on an Audi. He saw the commercial for the Q50S and just wanted to see it to make sure he was still sold on the Audi. Daryl won us over. He was educated on every aspect of this car. He rolled with the punches as we had our three children with us. He was honest, funny, compassionate, genuine and patient. I did not feel pressured to choose this car. He took so much time to make sure everything was perfect for us. So today, one day later, we are sitting in the Infiniti dealership signing paperwork to buy my husbands Q50S!!!! NOT an Audi !!!!! Sheldon helped us with all the paperwork. He is another one who knocked our socks off. He was so understanding and took them time to answer every question we had. He was amazing. I have to be honest. I have owned 12 cars from the time I turned 16 to my current age of 41. I love cars. I have had so many horrific experiences in car dealerships and with car salesmen. This was the first time I left a car dealership happy and feeling as though it was a good experience at every turn. I hope this solidifies your decision to go buy your Infiniti at Ardmore with Daryl and sign your paperwork with Sheldon. You will not be disappointed. More

Hello All, My fiancée and I have been looking for a Hello All, My fiancée and I have been looking for a SUV for our family. After months of online research, we decided that we were going to purchase ei Hello All, My fiancée and I have been looking for a SUV for our family. After months of online research, we decided that we were going to purchase either an Infiniti FX35 or JX35. Using dealertrader.com and Truecar.com we came upon Infiniti of Ardmore…and our Salesman, Daryl Lane. Daryl was very patient, engaged, and instrumental in helping us decide which of our choices best met our current and future family needs. Through both test drives, Daryl explained the pros and cons of each vehicle, pointed out the varied nuances/differences between the JX and FX (including performance, technology and safety features) and was completely engaged with my fiancée and I. I can’t recommend him enough. If you are looking to purchase or lease an Infiniti, do yourself a favor and visit Daryl Lane at Infiniti Ardmore. More

My experience at Infiniti was amazing!!! The entire staff was warm and friendly and made my experience a memorable one. From the minute you walk through the front door and are greeted with the sales a staff was warm and friendly and made my experience a memorable one. From the minute you walk through the front door and are greeted with the sales associates and reception, to the financing department; everyone is exceptional!!! My sales associate, Joe, was knowledgeable about every single product infiniti has to offer. Patrick in the financing department took the time to make sure that I was able to stay in my budget while still getting the car I wanted. The facility is beautiful and clean. The product speaks for itself-I don't know how I will ever drive anything else again! I recommend this dealership to whomever is searching for a vehicle! More