INFINITI City of Queens

after a theft recovery I trusted them with the repairs which included lock and key work as well as body work. having a somewhat rare model and color, I foolishly thought they would at least take a little which included lock and key work as well as body work. having a somewhat rare model and color, I foolishly thought they would at least take a little extra care with my case. instead the sales manager rushed over to try to buy the car from me immediately without even introducing himself. they never reviewed the adjusters claim prior to me picking up the car because I had to give them a copy the same day I went to pick up the car. they never coordinated with my insurance company as expected. but I did and confirmed they didn't do any of the body work as they should have. they simply said they needed it "so we need to know what to charge you". so by fudging the labor to over 7 hours for 2 hours of work they purposely overcharged me to get every penny of the claim, which included my out of pocket $1000 deductible. they never performed any body work that was included in the claim because they never read it. I chased them for a month and they acknowledged it was a "terrible mistake" on their part. but at the end the manager's manager told me they would not give me a refund and they would need the car back. no way I was going to trust these jokers with my car again and regretted going there in the first place. I called Infiniti Consumer Affairs who initially promised I would not have to deal with Infiniti City ever again. however today they said I will need to bring the car back to them and work it out with them. so they are useless and protect their own. if this is a typical Infiniti dealer it's no wonder this premium brand is in trouble. Jason Watkins - service rep, Domenick Capito - service manager, William Polanco - service director More

BUYER BEWARE. I went to Infiniti of Bayside on 2/3/2024 and was quoted $650/month to lease a QX55. I wanted to weigh my options and was shopping around for other q I went to Infiniti of Bayside on 2/3/2024 and was quoted $650/month to lease a QX55. I wanted to weigh my options and was shopping around for other quotes. I realized they were giving me the best deal so I returned on 2/10/2024. They told me they could no longer offer me that price since I came in January ( I came in February not January) and that deal is no longer available. The price was now $710/month. When I told them forget it and was about to walk out they offered the grey Infiniti QX55 for $650/month. I kindly told them no because I wanted it in white. They then said they could order it in white and give it to me for $650/month so I agreed. I gave them a $1040 deposit. It was Saturday 2/10 and I was told the car would be there by 2/14. Well, 2/15 comes and I do not hear from them. My friend who works at a leasing company called me and told me they were lying. Alex who works at Infiniti of Bayside told her they were only getting grey QX55's, they were not getting any in white. When I called them and told them to cancel my deposit they were rude and tried to tell me I was making them look bad. They stopped answering my calls. I called on 2/16 and asked if they processed my refund and was told by the receptionist they did but it was a holiday weekend and to wait a few more days before I see it in my account. I waited a week and called back and left a message. No one returned my call. I called today (2/28) and asked about my refund. Amy the receptionist told me they were waiting for a check in the mail. When I questioned the check and told her I paid with a credit card why can't I just be refunded on the card, I was put on hold. She then told me they processed the refund on 2/21/2024 (today is 2/28, still have not received it) and to call my bank because they are holding the money. I then called my bank. They told me they do not see any incoming money coming from Infiniti of Bayside. I then proceeded to dispute the charge on my credit card. These people are liars and apparently thieves. They like to play games. I would not recommend their business at all. More

Bunch of crooks! After spending several hours on a weekend with Ray we finally came to an agreement on the lease of a vehicle. We were asked how would we like to pay After spending several hours on a weekend with Ray we finally came to an agreement on the lease of a vehicle. We were asked how would we like to pay after a little hesitation we agreed and gave him the card to put a depot on the vehicle. However, when he returns our initial agreement was no longer in his hand but another paper stating a substantially higher price and informed us he would no longer be able to offer the price he was going to lock in the deposit for. Unsure what changed in the few minutes from our agreement to walking over to process the deposit. I advised him we are no longer interested and would like our card back, his manager attempted to talk to us however at that point we were no longer interested in dealing with these crooks. Beware of last minute mark ups and unexpected price spikes in moments. They wasted hours of our time and most importantly were dishonest and just crooks trying to pinch extra money out of people. Goes to show not much honest businesses left, beware and stay away from these crooks! More

Infinity of Bayside is very reliable with competent staff. They are transparent about the service they render and advise you on only what you need. staff. They are transparent about the service they render and advise you on only what you need. More

Brian is the best! He makes you feel at home and explains everything in detail. If you're shopping for a new car, he comes highly recommended. He makes you feel at home and explains everything in detail. If you're shopping for a new car, he comes highly recommended. More

It is very convenient and close to my house the service was very good and pleasant was very good and pleasant More

Very helpful , cannot complain they update you on your car status and what needs to be done . 5 stars Will recommend. car status and what needs to be done . 5 stars Will recommend. More

Excellent experience; good atmosphere and fast and easy process to get your new car. Very satisfied process to get your new car. Very satisfied More