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INFINITI OF DENVER - Service Center

Aurora, CO

4.9
652 Reviews
Call Service Center (303) 671-6000

652 Reviews of INFINITI OF DENVER - Service Center

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August 31, 2024

I had my vehicle towed there after hours, and it was inspected and ready early the next day. The dealership is transparent and honest, and their customer service is outstanding. More

by Jenger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

INFINITI OF DENVER responded

Jenger- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. The team will be thrilled that you found our customer service outstanding. We love it. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

August 30, 2024

Had my 2009 G37x fixed there. I had a great experience. They certainly made me feel like VIP. More

by Ivan Narro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
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Aug 31, 2024 -

INFINITI OF DENVER responded

Ivan - We just love this review. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Jeremy and the team will be thrilled about your kind words. We're committed to providing the best possible service to our customers and your review is a testament to that. We are glad we made you feel like a VIP! We are so happy to have you as a customer and we look forward to seeing you in the future.

August 29, 2024

Jeremy and his team are always helpful, reliable and very communicative. I will continue to use Infiniti of Denver. More

by Conrw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
Report | Print
Aug 31, 2024 -

INFINITI OF DENVER responded

Conrw -Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Jeremy will be excited about your kind words. We think he is pretty special, also. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

August 24, 2024

Fairly disappointed that my car was returned unwashed, especially after a nearly $300 routine maintenance bill. More

by P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

INFINITI OF DENVER responded

P - Thank you for letting us know about your experience. We are so sorry about the vehicle not being cleaned after your service. We take pride in providing exceptional service to our customers and we're disappointed to hear that we didn't meet your expectations. We will be reviewing our processes to see where we can improve. Also, if at anytime you are in our area - please bring us your vehicle and we will wash and vacuum your vehicle complimentary and without any additional services. We hope you will give us a chance to make it right. Thank you for your candor. We greatly appreciate it.

August 21, 2024

Service was fast and efficient. Everyone was friendly and courteous, and Dominic was super and helpful. More

by mel.wedgle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Roberts
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Aug 24, 2024 -

INFINITI OF DENVER responded

Hi Mel.wedgle, thank you for taking the time to leave a review for us at INFINITI OF DENVER. We're happy we could meet your expectations! Dominic will be excited about your kind words. We think he is pretty special, also. Mel.wedgle, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

August 20, 2024

Would have been 5 stars but I was told my fluids would be topped off and they would give it a quick wash and vacuum. Inside was not vacuumed and I still get a warning light that I am out of window wash. Als More

by lbgmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Roberts
Report | Print
Aug 23, 2024 -

INFINITI OF DENVER responded

Ibgmo- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed all expectations and it sounds like we missed the mark on several fronts. Our service manager, Tim is anxious to talk with you. Because if your review handle it is a bit difficult to find out your name. So at your earliest convenience, can you call him at 303-671-6000 and ask for Tim?

August 19, 2024

The service and staff is always friendly, professional. They make the process of working with them easy and stress free. More

by Kevincox72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

INFINITI OF DENVER responded

Hi Kevincox72, thank you for taking the time to leave a review for us at INFINITI OF DENVER . We're happy we could meet your expectations! We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

August 17, 2024

I have been a customer of IOD for more than 20 years. Always first rate service. It’s a great convenience to have the use of a loaner vehicle when service work is done. More

by morgan944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

INFINITI OF DENVER responded

Morgan944-this is fantastic! Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. The service team will be excited about your review. We're committed to providing the best possible service to our customers and your review is a testament to that. We are so grateful you have trusted us for over 20 years to fix your vehicles. We are glad you find the loaner program convenient. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.

August 16, 2024

I feel that this dealership is very trustworthy and professional. I have told friends and family members about the great service we receive every time we have brought are car in for service. More

by gthornton5454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Strnad
Report | Print
Aug 18, 2024 -

INFINITI OF DENVER responded

Gthornton5455- we absolutely love this review. Your review means a lot to us and we're so grateful for your support. The team will be thrilled. We're committed to providing the best possible service to our customers and your review is a testament to that. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

August 08, 2024

Their service dept. is awesome and very accommodating, which speaks for its dealership as well. More

by martinpalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2024 -

INFINITI OF DENVER responded

Martinpalmer - we love this. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We think Clark is pretty special also. We have been lucky to have him a part of our team for 25 years. We are so happy to have you as a customer and we look forward to seeing you in the future. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

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