INFINITI OF THOUSAND OAKS

The BEST! We have purchased 3 Infinity’s from this dealership and I recommend them to everyone. What a pleasure to work with…honest, no haggle, upfront, friend We have purchased 3 Infinity’s from this dealership and I recommend them to everyone. What a pleasure to work with…honest, no haggle, upfront, friendly, not a pressure sale. Makes you want to come back and refer family and friends. How refreshing for a dealership! Cannot say enough about the whole staff. More

Always excellent. Priced fairly. Good written reports. Driven and picked up at mall I am done Priced fairly. Good written reports. Driven and picked up at mall I am done More

Infiniti of Thousand Oaks provided one of the best and most professional dealership experiences I could have asked for. I highly recommend this dealership to anyone who is interested in, looking for, or s most professional dealership experiences I could have asked for. I highly recommend this dealership to anyone who is interested in, looking for, or seriously considering purchasing a vehicle. These guys truly have you covered and will go above and beyond to make sure your needs are taken care of. I had the pleasure of working with Fidel Palacios and Cristian Arreola and I genuinely could not have asked for a better team. Both were professional, pleasant, accommodating, patient and incredibly easy to work with. Cristian in particular is a very special, kind-hearted person who made this experience unforgettable. He has a calm, genuine demeanor and is a true pro in his field, top-notch and top-tier all the way. From the very beginning with my test drive all the way through completing the paperwork and purchasing my vehicle, I was treated with respect, dignity, patience and complete transparency. Everything regarding the transaction and documentation was explained clearly and I never felt pressured or rushed. They also worked hard to find the best deal possible for my vehicle purchase and after this experience, I honestly would not want to do business anywhere else besides Infiniti of Thousand Oaks. The entire experience was the complete opposite of the typical dealership experience people expect. Something that can normally be difficult, overwhelming and stressful felt more like a casual conversation and hangout. The process was smooth, seamless, hassle-free and genuinely enjoyable from start to finish. The dealership itself was clean, professional and very well maintained, and the quality of service matched the environment. You can tell they care about providing a quality experience and looking out for the best interests of their customers. I’ll be referring anyone I know who is looking for a vehicle to Infiniti of Thousand Oaks. And if possible, specifically request Cristian Arreola and Fidel Palacios, the ultimate dream-team duo. They made my car-buying experience something I will always remember when I get into my newly purchased vehicle and I cannot thank them enough for the level of service, kindness, professionalism and care they provided. 10/10 experience. Highly recommended. More

????? Excellent Service at INFINITI of Thousand Oaks I had a wonderful experience getting my car serviced at INFINITI of Thousand Oaks, especially working with Brian. He was thorough, professional, and in had a wonderful experience getting my car serviced at INFINITI of Thousand Oaks, especially working with Brian. He was thorough, professional, and incredibly helpful throughout the entire process. He kept me informed and in the loop every step of the way, which made the whole experience easy and stress-free. I really appreciated the attention to detail and the time he took to explain everything. It’s clear that he genuinely cares about his customers and providing great service. Five stars all around! I’m very happy with my experience and will definitely be coming back. Thank you, Brian! More

How would you rate Patricia Ramirez is who took care of me. I was told when I made the appointment it would take 45mins to an hour and said yes that I'd be staying to wait. To be clear, Patricia was amazin me. I was told when I made the appointment it would take 45mins to an hour and said yes that I'd be staying to wait. To be clear, Patricia was amazing. She checked me in quickly and was very friendly. It ended up taking 2 1/2 hours for my scheduled oil change, tire rotation, and wash. Which was done by Patricia, who was literally running around in the heat to take care of it. I understand you were under staffed, it happens. But the delay ended up effecting my day. If I had known that morning that you were behind I would have rescheduled or been able to make the necessary arrangements on my end. Again Patricia was great and an amazing multitasker. More

Patty and all the other service people are so incredibly efficient and kind and wonderful to deal with. They always do an outstanding job. efficient and kind and wonderful to deal with. They always do an outstanding job. More

Great! Friendly, helpful, answered any questions or concerns, solves problems as quickly as possible Clean Friendly, helpful, answered any questions or concerns, solves problems as quickly as possible Clean More

Friendly and excellent service Their customer service was excellent and not waiting for that long excellent and not waiting for that long More

The service at this dealer cost about 2x the amount of a local garage. I was also misinformed by the service representative about oil changes. I felt he was trying to up sale services. local garage. I was also misinformed by the service representative about oil changes. I felt he was trying to up sale services. More

Pleasant, friendly, overpriced and trying to sell repair work I'll use only when absolutely needed work I'll use only when absolutely needed More