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INFINITI OF THOUSAND OAKS

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.7
142 Reviews
Our sales team at INFINITI of Thousand Oaks boasts years of experience catering to the diverse needs of customers throughout Ventura and Los Angeles counties. Conveniently located in Thousand Oaks, we proudly serve the communities of Camarillo, Agoura Hills, Westlake Village, Moorpark, Newbury Park, Oak Park, Malibu, Calabasas, West Hills, Woodland Hills, Santa Monica, Beverly Hills, and West Los Angeles. Discover your perfect vehicle with our expert guidance. Explore our online inventory, request more information, schedule a test drive, or inquire about financing options. Let us help you find the INFINITI that fits your lifestyle.
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3570 Thousand Oaks Blvd

Thousand Oaks, CA

91362

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Showing 142 reviews

June 27, 2024

Avoid this dealership, don't make the same mistake I did, they will tell you one thing and do another More

by joyleeschroeder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dennis
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Jun 27, 2024 -

INFINITI OF THOUSAND OAKS responded

Hi Lee Schroeder thank you for taking the time to leave us your honest feedback. Here at INFINITI Of Thousand Oaks, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (805) 494-1200 to discuss ways we can better serve you in the future.

February 27, 2024

Spectacular staff! Jaquelyn in particular is amazing. She helped me through the whole process of buying my car. She needs a raise! Seriously! Very genuine girl, I stron More

by Colin K.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaquelyn
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December 28, 2023

We just bought our sixth vehicle from this dealership. They are very knowledgeable in helping us stay within our budget. We would highly recommend them. More

by edandbarb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis, Mike
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November 28, 2023

Amazing dealership. Amazing staff!!!!(especially Dennis) This is our second infinity car from them. We highly recommend!!! More

by mfoox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis, Ricardo, Fidel
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November 27, 2023

I just bought My third car from this dealership. And as always, they made it as painless as possible. Ricardo, Christian and Fidel All helped me achieve my goal with my new car. They are friendly an More

by bsawitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo, Christian, fidel
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October 11, 2023

Knowledgeable staff; Good lease terms; Employees are courteous and helpful. Had questions about car features after I leased, and they responded quickly. More

by ear2ground
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis, Christian, Brian
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September 07, 2023

I bought a CX-3 from Carlos this past weekend. He was super helpful and nice to work with. Got a great deal and would highly recommend their services! More

by Jamie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos
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August 18, 2023

The service department team is a well oiled machine and the work exemplary. Thousand Oaks Infiniti takes care of you in your time if need. More

by wellswho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alba Ramirez
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June 26, 2023

They will try and rip you off at the service center. Also they will record your calls without your knowledge or consent. The sales team is great - service team is abysmal. They tried to charge me to r More

by imf240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alba and patty
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Jun 26, 2023 -

INFINITI OF THOUSAND OAKS responded

The windshield was replaced by a third party and we could not complete the recalibration properly. You were informed that we would not charge for this service, since we are unable to complete it.

Jun 26, 2023 -

imf240 responded

AND WHY WAS THIS NOTICED BEFORE?! You had the car for over three days?! And you never informed me that the recalibration could not be done until THE DAY I WAS SUPPOSED TO PICK UP THE CAR

Jun 26, 2023 -

imf240 responded

I wish I could post a screenshot of the receipt to show how they were attempting to charge me for a service they did not perform and now trying to charge me more

Jun 26, 2023 -

INFINITI OF THOUSAND OAKS responded

We are working with your mother to get everything fixed on her car to factory specs. We will continue to be in touch with her to complete the work to her satisfaction.

Jun 26, 2023 -

imf240 responded

How many times do we need to go back for a repair when you’ve already had the car to three days?! This was supposed to be addressed a week ago. Talk about not respecting yourcustomer’s time and the money on gas. LOVE DREW HATE ALBA

March 11, 2023

This dealership is one of kind. They treat you like family. I love it there. They take such good care of my car. More

by Happyone25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patty Ramirez
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Mar 16, 2023 -

INFINITI OF THOUSAND OAKS responded

Michele, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

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