INFINITI OF THOUSAND OAKS

sales was ok, but service is really bad Seriously - the service is awful. They are rude, they nickel and dime and they have poor follow-up. I had a mercedez and lexus previously and this i Seriously - the service is awful. They are rude, they nickel and dime and they have poor follow-up. I had a mercedez and lexus previously and this is not even comparable. The service is just plain bad. It's like they cannot be bothered and it's too much work. Ick. More

Amazing Experience! I recently purchased a G37 at Infiniti Thousand Oaks. Rob Grimes provided me with top notch excellent customer service on the acquisition. He was aut I recently purchased a G37 at Infiniti Thousand Oaks. Rob Grimes provided me with top notch excellent customer service on the acquisition. He was authentic and genuine in his sales approach which made for a no stress, no hassle purchasing experience. All the other staff I encountered were warm and friendly. There are three other Infiniti dealerships closer to me but it was worth the extra time and effort to travel to Thousand Oaks. I highly recommend them for your Infiniti purchase. More

Honest, no pressure, stand behind the sale and fix any unseen problems. They care about a long term relationship and customer satisfaction. their facility is comfortable while you're waiting. unseen problems. They care about a long term relationship and customer satisfaction. their facility is comfortable while you're waiting. More

A+ Dealership, The Service Dept goes above and beyond to help you. I will never go any place else. I thought I would write a review I usually don't but because of how nice everyone was and how they made me help you. I will never go any place else. I thought I would write a review I usually don't but because of how nice everyone was and how they made me feel like I am part of a family, I felt I should. I got a flat tire around 6 the service dept was about to close and they put me in a loaner car and sent me on my way. It was so fast I didn't miss my dinner plans. Thank you Infiniti Of Thousand Oaks. More

I bought my Infiniti G37 convertible from Thousand Oaks, I was impressed of how kind and friendly the GM was and how hard she and her sales team worked to help me get my dream car. I was so impressed I sol I was impressed of how kind and friendly the GM was and how hard she and her sales team worked to help me get my dream car. I was so impressed I sold my Infiniti G35 (new) from Miller Infiniti and and went and got another Infiniti from T.O. For my husband. My lease is up soon for my convertible and I will be back to T.O to get another one out, I can't see myself or family going to any other dealer I just love the GM Ms. Donna Williams a very nice, smart lady who makes anyone feel like family. Service staff always aware of what needs to be done, I am very protective of my car and they pamper me and my car.... I always send all my friends to Thousand Oaks because I know they will all be treated the way I have been with respect and dignity. I give this dealership not 10 out of 10 I give it 100% try it and you will see why you will continue to go back each and every time. Suzan M. Derderian not only an Infiniti fan but a Thousand Oaks Infiniti fan More

Worst customer service. I own an M45 I bought when living in Dallas, TX. Sewell Infiniti in Dallas knows how to take care of customers, however, NOT SO at Infiniti of Thousand Oaks. I bought high performance in Dallas, TX. Sewell Infiniti in Dallas knows how to take care of customers, however, NOT SO at Infiniti of Thousand Oaks. I bought high performance tires sold by Infiniti and I take the car only to Infiniti to be worked on and a tire developed a bubble middle of the tire wall. They tried to say it was possibly from a curb yet the tire has no marks or rubs and upon taking the car to Chatsworth Tire for a second opinion, they informed me it was a defective tire and developed under the pressure of the tire in a weak spot from manufacturing. The manager of the Thousand Oaks service department would not come out to discuss in person. They said I should call the tire manufacturer and discuss replacing it. They try to put the responsibility for their faulty product on the customer when they are at a loss. But when your car is the type that doesn't need an oil change for every 5000- 7500 miles, they have their people call and recommend changing your oil every 3000 miles. If you tell them you are on a no call list, they continue to call and try and sell service you don't need. I would NOT recommend this dealership and will not purchase another Infiniti because of my experience dealing with Inifiniti of Thousand Oaks. If I could give 0 Stars I would. The worst type of customer service. Purchase and get Service somewhere else!!!! More

I recently purchased a brand new M37S. After bringing it home, I noticed some scratches and discolorations on the bumper. They said no problem, just bring it in and we'll fix it free. After getting it back, home, I noticed some scratches and discolorations on the bumper. They said no problem, just bring it in and we'll fix it free. After getting it back, I noticed more discolorations and scratches (new ones). They said no problem, they'll fix it (again). I got the car back (again), the sales manager Victor Garcia wanted to be present to make sure it's all perfect. Some of the scratches and discolorations were still there! His first remarks were "that's the best we can do". I'ts not even fixed! I became irate and started to say I wish I never bought this car and wanted to return it. Victor replies by storming off and says "get the proper paper work" to return the car. I never heard from him again and the GM hasn't even called to apologize or alleviate the problem. So I was forced to call their consumer affairs department to get my problem fixed. Let's not forget that I haven't owned this car for more then 2 weeks. I had to send pictures to consumer affairs to get further action, I'm waiting for a reply. Oh, I forgot to mention this is my second time calling consumer affairs on them. The first was because I wanted to order a spoiler for my car. They gave me a price for the parts and labor but I wasn't sure at that time. So after speaking with my wife, she agreed I could buy it. So I called back and they gave me a different price for both parts and labor! The guy who gave me the price said he thinks he gave me a price on a different spoiler (there's only one they offer). He doesn't call me back, so I call and he gives me a different price but not the same as the first time. So now I've been given 3 different prices for the same part and labor. So that's when I called consumer affairs and they handled it for me. But I just got my car back today and the spoiler isn't even on good! The ends are coming off! This was the biggest purchase of my life and I'm completely regretting it. Don't make the same mistake as me, go somewhere else and buy a car. More

I purchased a car from IofTO and less than 2 days later I came to find out that the run on the window was broken and they didn't disclose it. Called the dealer and they said to bring it in.. I did so, and pa came to find out that the run on the window was broken and they didn't disclose it. Called the dealer and they said to bring it in.. I did so, and paid for my own rental car because they refused to give me a loaner. Two days later picked up the car only to find out they didn't do JACK.. same broken runner, the mechanic just tried to push it back into place. After calling them, they told me they had to order the part and to come back in a week and they'd give me a loaner to make up for the inconvenience. At 5pm the evening before I was supposed to drop off my car in the morning, they notify me that now they're NOT giving me a loaner because they decided they didn't want to. So I had to pay for a rental again AGAIN. The kicker is that after 2 visits they have still failed to fix a $59 part, but have now cost me $400 in rental cars. Avoid this dealership at all costs. More

Julio is great to work with. He is always very friendly and looking out for my best interest when it comes to parts and service. I feel I can trust the recommendations he provides and the work is always t and looking out for my best interest when it comes to parts and service. I feel I can trust the recommendations he provides and the work is always top notch. Val at the service desk is great to work with also. She is very helpful and friendly. More

After being contacted by the general manager Donna Williams and Brad who saw my poor review of my experience at their dealership, she called me and wanted to see if she could turn around my bad review Williams and Brad who saw my poor review of my experience at their dealership, she called me and wanted to see if she could turn around my bad review. She made sure I was well taken care and I was able to go home with a car and a much better opinion of that dealer. Thank you, Donna, John, Jim, Kevin and Mark and the guy (didn't get his name) who prepped the car right before closing. Thumb's up for this team! More