INFINITI OF THOUSAND OAKS

Always 5+ Courteous, professional and I really like how they keep you updated on the progress on service of my vehicle. they keep you updated on the progress on service of my vehicle. More

Nice and easy Brian was very knowledgeable and helpful. He provided great customer service experience He provided great customer service experience More

Excellent as always, Patty is amazing and everyone goes above and beyond! Great chocolate chip cookies! above and beyond! Great chocolate chip cookies! More

Always professional, well explained details when any issues come up with the car. This is my 4th leased vehicle and the service is one of the reasons for releasing. issues come up with the car. This is my 4th leased vehicle and the service is one of the reasons for releasing. More

Excellent and speedy service. Best customer service experience we've had with any dealership. Completely satisfied with our service experience. Best customer service experience we've had with any dealership. Completely satisfied with our service experience. More

Nice dealership: clean, comfortable and customer focused. Ownership, Sales and Service are all located near each other in order to provide quality services. Ownership, Sales and Service are all located near each other in order to provide quality services. More

My vehicle was kept multiple days after the promised delivery date. Personal items inside my vehicle appeared to have been run over by my vehicle. They were damaged to the point they had to be thrown aw delivery date. Personal items inside my vehicle appeared to have been run over by my vehicle. They were damaged to the point they had to be thrown away and I had to purchase new. I was promised a complementary detail as an apology for poor service and significant delay, and when I later called to schedule it, I was told it would not be honored because my advisor did not note it. Lastly, I took my car to another Infinity service department and discovered that work and parts that Thousand Oaks had charged me for had not been completed. This is fraudulent activity and an egregious display of negligence. More

Very knowledgeable and efficient friendly staffs with clear waiting room and thanks for the cookie clear waiting room and thanks for the cookie More

Alba and the whole service department are the best. She always takes care of me and my car She always takes care of me and my car More

Very professional and customer service oriented. Friendly, courteous, and polite. Ease of service and technologically advanced. Friendly, courteous, and polite. Ease of service and technologically advanced. More