INFINITI Of Melbourne

I not only got the car I wanted at a good price, I had wonderful sales and F&I help me close the deal and drive away in no time. I had planned to test a few more cars in the same price range, but stopped wonderful sales and F&I help me close the deal and drive away in no time. I had planned to test a few more cars in the same price range, but stopped after I drove my Infiniti M37. I LOVE my car and thanks to Infiniti of Melbourne, I have great sales and service at my fingertips! What more could I ask for? More

I went to Infiniti of Melbourne to check out the M37. The salesman who assisted me was Robert Holmes. He was very friendly and informative. He took the time to explain all the technical functions of the The salesman who assisted me was Robert Holmes. He was very friendly and informative. He took the time to explain all the technical functions of the vehicle. At no time did I feel pressured or rushed during the process. He negotiated a fair price for me and I purchased the vehicle, which I love. My experience with the Finance Director was also very pleasent as he went over all aspects of the sale and warranty options. My experience with Infiniti of Melbourne was great, and I would not hesitate to recommend them to all my friends. I will tell them to ask for Robert Holmes. More

We gave the "Great" rating in all categories because we were very pleased with our overall experience, purchasing our new car. Our salesman, the front desk person, the finance person, and even because we were very pleased with our overall experience, purchasing our new car. Our salesman, the front desk person, the finance person, and even other salesmen were all very helpful, attentive and courteous. More

I rated all experiences great on this new car purchase , even the customer service box, as a dealer employee came to my house to help me with a user problem my wife was experiencing. We are extremely satisf even the customer service box, as a dealer employee came to my house to help me with a user problem my wife was experiencing. We are extremely satisfied with Infiniti of Melbourne. I would recommend this dealership to anyone interested in buying an Infiniti. More

We went to Infiniti of Melbourne because a neighbor had bought at least two cars there before. He was very, very satisfied. When we arrived, we were treated professionally and shown vehicles in our pri bought at least two cars there before. He was very, very satisfied. When we arrived, we were treated professionally and shown vehicles in our price/type range. The above ratings further emphasize our satisfaction with not only the dealership, but most of all, the salesperson. Thank you, Jon Mohler More

This is second times I purchased car in Infiniti of Melbourne. The sale person Mark Gabrielli is very friendly and have all knowledges about the car I want to buy. He even going out of his way to deliv Melbourne. The sale person Mark Gabrielli is very friendly and have all knowledges about the car I want to buy. He even going out of his way to delivery the car to my house, nice service. The price I paid is what the adv. stated, no more no less. Financial manager is also very helpful to find a very reasonable rate for me. Most of all, the car EX35 has everything I always wanted. Definitely this is most wonderful car buy experience in my life. More

Made our used car buying experience so enjoyable and painless. Brian, Al and Joe are the epitome of professionalism. Their customer service is excellent and very much appreciated. You don't find that ca painless. Brian, Al and Joe are the epitome of professionalism. Their customer service is excellent and very much appreciated. You don't find that caliber of sales too often nowadays. I wouuld highly recommend to other buyers. More

Nothing was too much trouble for these guys. They got the car we wanted from 3 states away within 24 hours just so we could see it, without obligation. Worked hard to get the to the target price we wanted. G car we wanted from 3 states away within 24 hours just so we could see it, without obligation. Worked hard to get the to the target price we wanted. Got exactly the vehicle we wanted at the price we wanted to pay. The sale was completed efficiently, and the vehicle was good to go, in a short space of time. We got a further full demo after the sale was complete, and they invited us back for a refresher next week. 24 hours after the sale they contacted us to make sure we were happy. Even though I mainly dealt with Ed, the dealership manager and the finace manager were both very helpful, friendly, courteous and totally professional. Having previously purchased Range Rovers, I can say that this Infiniti dealer surpasses all service and customer service experiences I have every had at any other dealership. Highly recommended. More

Post sales experience was extremely frustrating. Having encountered several problems resulting from lack of communication and information provided during the sales negotiation process I attempted to contac encountered several problems resulting from lack of communication and information provided during the sales negotiation process I attempted to contact the employees named above. Each individual refused to accept my calls. I followed up by letter. No response was ever received. I had to make a personal call to the dealership (25 miles r/t) to address the problems encountered. In one instance, the sales associate spotted my entrance to the dealership and turned away to avoid any prospect of discussing the issues. In sum, the dealership sales force became a vacuum following the sale. On the maintenance side, I've had some issues which were not typical. Neither the dealership, consumer affairs division nor product manager could ever provide an explanation for the problem nor a fix. The problem has been stonewalled at all levels. More