INFINITI Of Melbourne - Service Center

Martin is always professional and kind! Service time was completed in a timely manner. Great Job! Service time was completed in a timely manner. Great Job! More

Was a quick and easy process. Courteous and informative staff that were easy to work with. Courteous and informative staff that were easy to work with. More

Very professional and respectful people, love complements like water,coffee.super friendly 🤩 and the car wash loved. Thanks like water,coffee.super friendly 🤩 and the car wash loved. Thanks More

I’ve never felt more welcome and taken care of as during my semiannual visit to Infinity of Melbourne. As an engineer by trade I had many questions that were graciously and pleasantly answered by your servi my semiannual visit to Infinity of Melbourne. As an engineer by trade I had many questions that were graciously and pleasantly answered by your service advisor Martin Hayde. Great job guys. He not only waited on me hand and foot but all the customers waiting for service. All with a great smile More

Martin was awesome. he went above and beyond to help me out with pairing my phone and he was professional and caring. he went above and beyond to help me out with pairing my phone and he was professional and caring. More

We are always pleased with the repairs at Infiniti. Martian Hausen gives excellent customer service!! Martian Hausen gives excellent customer service!! More

My Q60 was always serviced at the dealership and at the last appointment we took it for service since we felt that it was due. There was no reminder on the dash board neither was there a sticker placed on last appointment we took it for service since we felt that it was due. There was no reminder on the dash board neither was there a sticker placed on the windshield as a reminder. I did not receive any email either, reminding about the service due, as I am used to getting from all the other dealerships of cars I have had (Audi,Lexus in the past, Toyota ). The SUV was also there for tires not too long ago and it was not mentioned about service due. The service manager calls me after we left the car for service and tells me that it missed past two services and that there was sludge built in the engine and the engine has to be replaced at a cost of 27K. It has 80K miles on it and it was never taken for service anywhere other than the Melbourne dealership. I am so disappointed with the service department and the dealership as a whole and will never buy an infinity ever again. They never answer the phone and never return the phone calls. My previous SUV was also an Infinity bought at the same dealership and they talked me into trading and buying the current SUV. More

I will give a TRUE REVIEW. We took the vehicle in for an oil change and to have a tire looked at that had a leak and then the snake oil Sales person added on ridiculous additio We took the vehicle in for an oil change and to have a tire looked at that had a leak and then the snake oil Sales person added on ridiculous additional services.This vehicle has around 20,000 miles on it and we were told that the brakes were needing replacement and the brake oil required replacement. We were charged almost $100 to replace a cabin air filter which I had done previously with a $23 air filter purchase from Amazon that took less than a minute to replace. If you want to be overcharged a ridiculous amount, this is the place you should go. I will never go back and I will try to find a small independent repair shop. Final bill over $1,000.00 More

Adam Castle was the first person that greeted me when I walked into the dealership for service. I had an appointment and he greeted me and he was so professional, courteous, and informative. He was truly t walked into the dealership for service. I had an appointment and he greeted me and he was so professional, courteous, and informative. He was truly the face of Infiniti of Melbourne. Had my oil changed and a car wash and I was out of there, great job ❗️ More

Service Advisor Martin was outstanding, and Drew, my Tech, was exemplary as well! Very good experience. Tech, was exemplary as well! Very good experience. More