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INFINITI Of Melbourne - Service Center

Melbourne, FL

4.8
482 Reviews
Call Service Center (321) 728-8880

482 Reviews of INFINITI Of Melbourne - Service Center

Sort by
April 21, 2024

My SA, Martin, always goes above and beyond. I know that he will give me honest and transparent advice. The level of his customer service is top notch; he genuinely cares about his customers. A More

by WAHINE9721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
Apr 21, 2024 -

INFINITI Of Melbourne responded

Wahine, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

April 20, 2024

Martin in the service department was very helpful and understanding. Everyone we spoke to from on the phone to in person was great! More

by LEELEEBENTLEY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
Apr 20, 2024 -

INFINITI Of Melbourne responded

Lee, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

April 20, 2024

I appreciated that they were able to get our SUV in on short notice and get it repaired so we could drive back to WI. Thanks! More

by BARLEY95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ashbridge
Report | Print
Apr 20, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

April 19, 2024

My appointment was on time and completed during the estimated wait time advise to me by my advisor Martin. All were professional and courteous. I would definitely return to this facility. More

by JRCARROZZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Apr 20, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

April 18, 2024

We were traveling from Indiana to Florida and had car trouble and they got us right in and gave us a loaner car for the night and we got our car back the next day. They even washed my car for me. Very More

by PATANDTONYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ashbridge
Report | Print
Apr 18, 2024 -

INFINITI Of Melbourne responded

Pat and Tonya, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

April 18, 2024

The service associates are terrific especially Rob Young. My issue is with the service costs. I received an email for a free oil change which I assumed would reduce the cost of my service. However, I was cha More

by SWHEELER8971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
Report | Print
Apr 19, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time to give us a review and share your experience. I would love to hear more about your overall experience with Infiniti of Melbourne. Please reach out to me on my personal cell phone (321) 508-1336. Don Palanz Service Director INFINITI of Melbourne

April 18, 2024

Robert Young, our service advisor was very friendly and professional. Waiting area was clean and comfortable. Thank you! More

by Kimberlie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Young
Report | Print
Apr 18, 2024 -

INFINITI Of Melbourne responded

Kimberlie, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

April 18, 2024

In to get my car fixed. Was treated very well from start to finish, plus constant communication throughout. More

by MATTHEW.STRUBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin and Rob
Report | Print
Apr 18, 2024 -

INFINITI Of Melbourne responded

Matthew, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

April 17, 2024

Martin has been very thorough and quick about getting my car fixed. The staff is great. I just need a loaner car next time. More

by ADDISONBROOKE2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin in the service department , Jim Ashbridge
Report | Print
Apr 17, 2024 -

INFINITI Of Melbourne responded

Addison, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

April 17, 2024

Service advisor was very courteous and knowledgeable. Problems were discussed and estimated before performing work. More

by EARLINESMILEY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Young
Report | Print
Apr 18, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

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