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INFINITI Of Melbourne - Service Center

Melbourne, FL

4.8
487 Reviews
Call Service Center (321) 728-8880

487 Reviews of INFINITI Of Melbourne - Service Center

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September 22, 2024

I met with my service advisor Martin Hausen at 9:30am. He was very knowledgeable and professional. I was there for an oil change and tire rotation. While car was being serviced, service technician doing a More

by DJOHNSON993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Saraceno, Maria Muscarella, Don Palanzi
Report | Print
Sep 23, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 21, 2024

Excellent customer service, helpful suggestions, kind and helpful staff, nothing more to say now. Don't appreciate this survey More

by SUSANOLIVER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Palanzi
Report | Print
Sep 22, 2024 -

INFINITI Of Melbourne responded

Susan, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 20, 2024

Did an excellent job in the diagnostic portion of this vehicle. Though I could not pay for the cost of the estimated price they were quick to serve, answering questions and understood my position. More

by BOBBY PIERCE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam, awesome., Chris Saraceno, Maria Muscarella
Report | Print
Sep 20, 2024 -

INFINITI Of Melbourne responded

Bobby, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 20, 2024

My fluids were not refilled. My low washer fluid light was still on while driving home. More

by DANAB7166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Saraceno, Maria Muscarella
Report | Print
Sep 20, 2024 -

INFINITI Of Melbourne responded

Your satisfaction is very important to us. Please feel free to call me on my personal cell phone whenever you get a chance. Thank you, Don Palanzi Service Director INFINITI of Melbourne 321-508-1336

September 17, 2024

The service manager, Adam Castle was very thorough in his explanation of what needed to be done to fix the release latch for lowering the rear seats. He said he would call when it was complete and did so let More

by demilus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Castle, Adrian Allen and Joel, Chris Saraceno, Maria Muscarella, Don Palanzi
Report | Print
Sep 18, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 17, 2024

Very helpful and professional. Great to deal with. Martin was great advisor for the needs to my car More

by ELSAFLOPEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Sep 17, 2024 -

INFINITI Of Melbourne responded

Elsa, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 15, 2024

Great customer service. Good communication. Shuttle service is convenient. Also nice waiting area and ability to use the office space. More

by MJSTRING1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked wifh Adam, Don Palanzi
Report | Print
Sep 15, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 15, 2024

I was in a hurry on a Saturday morning and Adam and the technician got my vehicle in and out very quickly. I greatly appreciate it! More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Sep 15, 2024 -

INFINITI Of Melbourne responded

Jeff, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 13, 2024

I always bring my Q50 to Infiniti of Melbourne because of their first class service More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Palanzi
Report | Print
Sep 13, 2024 -

INFINITI Of Melbourne responded

James, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 13, 2024

Top tier service as always at infinti of Melbourne, I will return for my next service More

by Mali1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
Sep 13, 2024 -

INFINITI Of Melbourne responded

Mali, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

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