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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
667 Reviews

667 Reviews of INFINITI Of Orland Park - Service Center

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June 12, 2025

Michael’s great service since 2014 is why I’ve been a loyal customer all these years. Michael is in my personal Hall of Fame for great service! Keep up the good work! All the best! Charles More

by CCATJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2025

LaToya is outstanding! Very knowledgeable about Infiniti products and service. Excellent people skills. Very trustworthy too. More

by LBOVIA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're lucky to have LaToya on our team—her knowledge, professionalism, and care truly make a difference. We'll be sure to share your kind words with her! Best Wishes, INFINITI Of Orland Park

June 08, 2025

Very friendly, time accommodation is great facilities top of the line. Mike was excellent service More

by KHMOPPINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're glad to hear Mike provided excellent service and that you appreciated our friendly team, flexible scheduling, and top-notch facilities. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

June 06, 2025

This visit was ok. I left there pissed off because I felt helpless, its ok More

by GENYAHARLEY44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback. We're truly sorry to hear that your visit left you feeling frustrated —that’s never the experience we want for our customers. We’d appreciate the opportunity to learn more about what happened so we can address your concerns and make things right. Please feel free to reach out to us directly—we're here to help. Brian Coster, Service Manager 708-403-4700. Best Wishes, INFINITI Of Orland Park

June 02, 2025

Very clean and professional. My vehicle was ready before the promised time. I would recommend Infinty of Orland Park to anyone. More

by MARCBOOMSMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

INFINITI Of Orland Park responded

Thank you for the kind review! We're glad you had a smooth and timely experience with us. It’s great to hear that our clean and professional environment stood out to you. We truly appreciate your recommendation and look forward to serving you again. Best Wishes, INFINITI Of Orland Park

June 02, 2025

Basic service, Does not feel like a luxury brand. Service agents are robotic and are not trying to help you. Extra service charge for credit card is not luxury. More

by CHASITIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Cescato
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

INFINITI Of Orland Park responded

Thank you for your honest feedback. We're sorry to hear that your experience did not meet your expectations. Providing a luxury-level experience is very important to us, and we regret that we fell short. Your comments about our service agents and the credit card fee have been noted and will be shared with our management team for review. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future. Best Wishes, INFINITI Of Orland Park

May 31, 2025

As usual, INFINITI Of Orland Park provided excellent service. LaToya Tenton was professional, friendly and her communication was exceptional. More

by ACCTGCONCEPTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful review! We're thrilled to hear that you received excellent service once again. We’ll be sure to pass along your kind words. We look forward to serving you again at INFINITI of Orland Park! Best Wishes, INFINITI Of Orland Park

May 23, 2025

The staff was nice and accommodating. They didn't put pressure on me to buy a car. They actually catered to my needs. More

by IVYJOYCE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Galifos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fares Yasin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

INFINITI Of Orland Park responded

Thank you for the kind words! We're glad to hear our team was accommodating and focused on your needs without any pressure. That’s exactly the experience we strive to provide. We appreciate your feedback and hope to assist you again in the future! Best Wishes, INFINITI Of Orland Park

May 20, 2025

As ALWAYS the service is the best in the industry, and the advisors are topshelf. More

by docreeves QX30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Copley
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May 20, 2025 -

INFINITI Of Orland Park responded

Thank you for the kind words! We're thrilled to hear our service and advisors continue to exceed your expectations. We truly appreciate your loyalty! Best Wishes, INFINITI Of Orland Park

May 19, 2025

My visit at the dealership was great they did all my service in under an hour and even washed my car. More

by Sal Pino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

INFINITI Of Orland Park responded

Thank you for the great feedback! We’re happy to hear your service was quick and that you appreciated the car wash. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

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