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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
723 Reviews

723 Reviews of INFINITI Of Orland Park - Service Center

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September 19, 2025

Excellent customer service, was kept well informed of services, and was notified of our next service, which would be six months More

by PAPADOC6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2025

Great experience, Loved it! ! Good waiting room atmosphere Thank you Ziegler for the top notch care!!! More

by carlvney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

INFINITI Of Orland Park responded

Thank you for the kind words! We’re glad you enjoyed the experience and waiting area. We appreciate you choosing us! Best Wishes, INFINITI Of Orland Park

September 09, 2025

Everyone here is concerned with giving the customer complete satisfaction. Professional and personable service. They go above and beyond. More

by LADYMAG49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We’re so glad our team’s professionalism and commitment to going above and beyond made your visit a great one. Best Wishes, INFINITI Of Orland Park

September 08, 2025

Latoya is the gift that keeps on giving! I truly appreciate how I can text her at any time and she will assist. More

by SHENASBIZ
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words about Latoya! We’re thrilled she’s been so helpful and responsive. If you feel your experience deserves it, we would greatly appreciate you updating your review to 5 stars—it means a lot to our team. Best Wishes, INFINITI Of Orland Park

September 08, 2025

Michael was excellent as always and they did a good job fixing my brakes thank you More

by MCNABBJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

INFINITI Of Orland Park responded

Thank you! We’re glad Michael provided excellent service and that your brakes were taken care of. Best Wishes, INFINITI Of Orland Park

September 08, 2025

My appointment was scheduled @ 1 pm and my vehicle was scheduled for work promptly. Michael, my service representative greeted me pleasantly and professionally providing the necessary information complete More

by Francine Leslie
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re thrilled to hear that Michael provided friendly and professional service, that the Uber service made your visit convenient, and that your vehicle was returned looking brand new. We truly appreciate your loyalty and look forward to continuing to provide exceptional service in the future. Best Wishes, INFINITI Of Orland Park

September 06, 2025

All work was performed as promised with great communication and care. My vehicle was washed and vacuumed. More

by JOE.MIKUZIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

INFINITI Of Orland Park responded

Thank you! We’re glad everything was handled as promised and that you appreciated the communication and care. We’re happy your vehicle was returned clean and ready to go! Best Wishes, INFINITI Of Orland Park

September 05, 2025

Mike always take good care of my service needs when I come to the dealership More

by BOUCHEET128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

INFINITI Of Orland Park responded

Thank you! We’re glad to hear Mike always takes great care of your service needs. Best Wishes, INFINITI Of Orland Park

September 02, 2025

The customer service I received from Mike was great from the time I pulled up until I drove off! More

by MSVICKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback about Mike and the great customer service you received! We noticed the review shows 1 star, which may have been an accident given your kind words. If you meant to rate us higher, we’d truly appreciate it if you could update your rating. Either way, we’re grateful for your feedback and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park

September 02, 2025

Everyone was friendly and helpful. Information was provided regarding needed repairs, the mechanics were experienced and helpful, my battery died and they were more then graceious to a More

by MADDOXJ4143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

INFINITI Of Orland Park responded

Thank you for your thoughtful review! We’re so glad our team could assist and make you feel valued throughout your visit. Your kind words about our staff and mechanics mean a lot, and we’re always here to help whenever you need us. Best Wishes, INFINITI Of Orland Park

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