Christine Griswold

Pleasant repair experience. Service advisor was patient and knowledgeable. Dealership was very comfortable , pleasant and spacious. Service advisor was patient and knowledgeable. Dealership was very comfortable , pleasant and spacious. More

by JAMESWJACKSONJR Verified Customer Verified Customer

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My qx50 was serviced here and the waiting room was extremely crowded. I never received any updates on the vehicle I had to call to find out what the status was the next day. There was a hiccup in fin extremely crowded. I never received any updates on the vehicle I had to call to find out what the status was the next day. There was a hiccup in finding my key.. The car was half cleaned after the repairs were done then I was given my keys to go get my car out of the lot myself when they use to pull your car around to the front for you…This is not the Infinity dealership that I’m used to. No luxury treatment any longer Very disappointed.. I will be looking for another location that isn’t so crowded and overwhelming. More

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Next day service is scheduled and service appointments are on time. Excellent communication with service department. are on time. Excellent communication with service department. More

by SLYNNASH Verified Customer Verified Customer

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Great customer service & it clean & relaxing, you can watch TV while you wait, coffee & vending machines available watch TV while you wait, coffee & vending machines available More

by YOLANDABAYSBOOKER Verified Customer Verified Customer

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There was lack of communication regarding my warranty. I wasn’t informed prior to my visit nor before service was done that I would have to pay out of pocket and wait 2-4 weeks for a reimbursement through I wasn’t informed prior to my visit nor before service was done that I would have to pay out of pocket and wait 2-4 weeks for a reimbursement through my warranty. I contacted the service department numerous times after my visit to get an update on my reimbursement and heard nothing back. I’ve been there several times within the past 4 years and never had this issue. More

by CEBREROS.MIGUEL Verified Customer Verified Customer

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Your staff was very accommodating, the service young lady who scheduled me with a moments notice was Awesome. The service personnel was polite and friendly. While waiting I had a delightful chat with salespe who scheduled me with a moments notice was Awesome. The service personnel was polite and friendly. While waiting I had a delightful chat with salesperson Chrystal. More

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Michael was very helpful and the service did not take long. I came in due to the recal. long. I came in due to the recal. More

by MYKETAH Verified Customer Verified Customer

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Same professional services with new merger. I will continue to use the Infinity services in Orland. I will continue to use the Infinity services in Orland. More

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Tentative feed back on the progress of my vehicle, inspection, maintenance needed friendly and was available if I had any questions. inspection, maintenance needed friendly and was available if I had any questions. More

by ALC_60603 Verified Customer Verified Customer

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Service dept very professional and prompt and friendly. The calls and the pick-up staff was comfortable to work with was a very cold day I thought at first thought the whole service was going to be cance The calls and the pick-up staff was comfortable to work with was a very cold day I thought at first thought the whole service was going to be canceled. Thank you ! We didn't get to the door in time ringer was slow due to the cold weather so they left the car didn't get to give a gratuity when i called I was told that it was okay. was very special to be told that!!THAN YOU AGAIN!! More

by MARIA4101 Verified Customer Verified Customer

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