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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
723 Reviews

723 Reviews of INFINITI Of Orland Park - Service Center

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January 26, 2025

Christine Griswold was a very representative for Infiniti. She was helpful and kept me informed about how the work was coming along with my vehicle. This I did appreciate. More

by hsmith43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're so glad to hear that Christine provided helpful service and kept you informed throughout the process. We appreciate you sharing your experience, and we’ll be sure to pass along your kind words to Christine. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 26, 2025

Kerri was awesome, polite and professional and made me feel like a valued customer. The dealership took care if my oil change and tire rotation, even got a car wash. More

by SOLMAN771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful review! We're thrilled to hear that Kerri provided such excellent service and made you feel like a valued customer. It's great to know that your oil change, tire rotation, and car wash were all taken care of smoothly. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

January 25, 2025

Frank took care of my service and did an amazing job explaining the issues that needed to be fixed in my truck in a way no one had explained before. I got there early and he happily took my truck for se More

by MARIBELGOMEZ1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank service advisor
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Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for the great review! We’re thrilled to hear that Frank took such great care of your service and explained everything so clearly. It’s awesome that he was able to get your truck in early and make your experience even better. We truly appreciate your recommendation and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 25, 2025

Fantastic work! Mike did a great job! Very fast. Very good explanation of what work was being completed. More

by SRMENSIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for the fantastic feedback! We’re so glad to hear that Mike provided fast and thorough service, along with clear explanations of the work being done. We’ll be sure to share your kind words with him. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

January 24, 2025

It was clean well lit professional welcoming and helpful staff members always willing to assist without prompting. Overallnpeasurable experience. More

by MFUNDISHI
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
4.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department,and parts.
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Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful review! We're so glad to hear that you had a positive experience with our clean, welcoming environment and helpful staff. Your feedback means a lot to us, and we look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 21, 2025

It's always a pleasure to come into the dealership, everyone is always so attentive and pleasant. More

by SHH1173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that it's always a pleasure visiting our dealership and that our team’s attentiveness and friendliness make a positive impact. We truly appreciate your continued support and look forward to seeing you again soon! Best Wishes, INFINITI Of Orland Park

January 21, 2025

My experience yesterday was OK. I did notice that there’s a lot of new people. Just not a bad thing. More

by LINDAMCARTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
3.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback! We’re glad to hear your experience was okay and appreciate your understanding as we continue to grow our team with new faces. Our goal is to ensure every visit is exceptional, and we look forward to exceeding your expectations next time! Best Wishes, INFINITI Of Orland Park

January 21, 2025

Customer service was great, very polite, answering my concerns, gave good feedback, recommend up to date maintenance needs, got me in and out quickly 😀. More

by DBALLARD1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're so glad to hear that our team provided polite and attentive service, addressed your concerns, and kept you informed about your vehicle’s maintenance needs. It’s great to know we got you in and out quickly! 😊 We truly appreciate your support and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 20, 2025

Costumer service is always amazing! !! But another thing that I like is enjoying a cup of coffee while I wait More

by ENGOMEZ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're so glad to hear you enjoy the customer service and the coffee while you wait. We appreciate your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 20, 2025

My first time here was great. My service was quick and efficient. My service advisor Michael was pleasant and informative. More

by TBALLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're glad to hear that your first visit was great and that Michael provided pleasant and informative service. We appreciate your feedback and look forward to assisting you again! Best Wishes, INFINITI Of Orland Park

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