INFINITI Of Orland Park - Service Center

The service at your infinity dealer was the best service. I've ever had thanks to Mike and all the whole team.That's there I appreciate you guys I've ever had thanks to Mike and all the whole team.That's there I appreciate you guys More

LaToya was great! It started with the welcome. She kept me informed of the recommended service and progress. I would definitely recommend my friends to Orland Park. It started with the welcome. She kept me informed of the recommended service and progress. I would definitely recommend my friends to Orland Park. Great customer service. More

It would have been a 5 star. But when I brought my vehicle in on Friday Oct. 11th, for the second Z coating and detailing, because the detailing was not good when I bought the ca But when I brought my vehicle in on Friday Oct. 11th, for the second Z coating and detailing, because the detailing was not good when I bought the car, I was told by the service department that I couldn't get my vehicle back until Tuesday the following week at the earliest. That would have been fine, if I hadn't scheduled the appointment 2 weeks in advance, but I did, when I bought the car on Friday, Sept. 27th. In addition, the new Manager called me the week prior and talked with me personally about the appointment and getting a loaner car. He said to see him as soon as I arrived. When I arrived and asked for him, he said he didn't remember the conversation and told me they didn't have a loaner. With all that said, they did pull through on the loaner and detailing, I'm assuming the coating was done. I agreed to pick up the car the following morning, in the interest of my time, I did not have all day to wait. Communication is key. In the end, my car looked fabulous when I picked it up. I attribute getting this done in a timely manner to JP Pullen. He coordinated getting this done in a timely manner. I'm sure it will run smoother in the future. Thank you. More

Very informative and professional! Would highly recommend! She kept me informed of what was happening! Would highly recommend! She kept me informed of what was happening! More

Letoya was great to work with, will come back soon! Thank you for servicing my car Thank you for servicing my car More

Very professional and courteous greeting when checking in my vehicle. Reasonable amount of time waiting for the service to be completed. Was updated with the progress of the service. Very satisfied with my e my vehicle. Reasonable amount of time waiting for the service to be completed. Was updated with the progress of the service. Very satisfied with my experience and will return here for my next required maintenance. More

Needed the pressure checked in my tires. Took a long time but grateful there was no charge. So what's my beef? Not at all sure why someone changed my radio settings! Not good. I haven't Took a long time but grateful there was no charge. So what's my beef? Not at all sure why someone changed my radio settings! Not good. I haven't gotten over my last visit when my 20 percent off coupon was not applied and when I called to resolve the matter no one returned my phone calls. Bad customer service. Not sure I want to spend my money on tires at your place! More

They do not provide repeat buyers with a fair or just customer service experience on purchases. customer service experience on purchases. More

Mike Cescato in Service took care of a tire problem that I was having quickly and efficiently as usual. We have come to depend on him for our service needs. He's the best! I was having quickly and efficiently as usual. We have come to depend on him for our service needs. He's the best! More

Facility and personnel are wonderful but wondering why it takes 90 minutes to complete an oil change when other business are 15-30 minutes. takes 90 minutes to complete an oil change when other business are 15-30 minutes. More