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INFINITI Of Orland Park - Service Center
Orland Park, IL
652 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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652 Reviews of INFINITI Of Orland Park - Service Center
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May 23, 2024
I recently visited the service center for a routine oil change, and the experience turned out to be exceptional, thanks to the outstanding service provided by LaToya. During the standard inspection, it was change, and the experience turned out to be exceptional, thanks to the outstanding service provided by LaToya. During the standard inspection, it was discovered that my car needed additional maintenance. LaToya was incredibly helpful in breaking down the details of the required services, clearly explaining what costs were covered under my warranty and what additional expenses I would incur. She went above and beyond by offering a loaner vehicle, ensuring that my daily schedule remained uninterrupted while my car was being serviced. The transparency, professionalism, and courtesy displayed by LaToya made the entire process smooth and stress-free. I am thoroughly impressed by her dedication and the high level of customer service provided. It’s encounters like these that build trust and loyalty. I highly recommend this service center and, particularly, LaToya for anyone looking for reliable and honest car maintenance. More
by OFLORES2313
Verified CustomerEmployees Worked With
LaToya
May 19, 2024
I was very pleased with my experience. Everyone at the dealership was kind and helpful. The place was clean and very inviting. I will not hesitate to use them again for my vehicle maintena Everyone at the dealership was kind and helpful. The place was clean and very inviting. I will not hesitate to use them again for my vehicle maintenance. More
by AngelaDe
Employees Worked With
Victoria Kendra
May 16, 2024
My husband and I were completely impressed with their professionalism and customer service. The ambiance there is always inviting and comfortable. The staff is not only friendly but also highly skilled. professionalism and customer service. The ambiance there is always inviting and comfortable. The staff is not only friendly but also highly skilled. I am pleased with my automobile also. More
by SLECOURE007
Employees Worked With
JJ Vock, Victoria Kendra
May 16, 2024
Great service and very responsive staff. Scheduling of my service was easy and timely and my car's service was completed in record time. Also, the coffee machine is the best!! Scheduling of my service was easy and timely and my car's service was completed in record time. Also, the coffee machine is the best!! More
by PORTABLETHERAPY
Employees Worked With
Service Dept.
May 15, 2024
Mike was very professional, pleasant, and helpful. He made me feel like a valued customer. He even provided a ride to the post office while I waited. He has great customer service skills. He made me feel like a valued customer. He even provided a ride to the post office while I waited. He has great customer service skills. More
by VBROWN227
Employees Worked With
Mike from the Service Department
May 15, 2024
My experience was a bit less than perfect. This is the 2nd.vehicle I've purchased from your dealership, and each time, there were different issues. I made a promise to not return after the 1 This is the 2nd.vehicle I've purchased from your dealership, and each time, there were different issues. I made a promise to not return after the 1st time, but I decided to.give it another chance. Probably no more. More
by YOHYNUS
Employees Worked With
Huda Abed
May 13, 2024
I wish the service workers would clean/ wipe down once they are finished with the inside of your vehicle. I have tan interior and it’s always black finger prints on the glove compartment. My work bag was they are finished with the inside of your vehicle. I have tan interior and it’s always black finger prints on the glove compartment. My work bag was in the floor on the passenger side. I saw a dirty foot print from someone stepping on my bag. More
by LATASHA.SANDERS20
Employees Worked With
Service
May 11, 2024
Ahmad was an excellent, patient and kind salesman, it was a pleasure working with him, I absolutely love my vehicle a pleasure working with him, I absolutely love my vehicle More
by CHERYLEADIE41
