Eddie Marquie

INFINITI Of Orland Park responded

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. Your feedback is valuable to us, and we're committed to addressing your concerns promptly. We're sorry to hear about the delay in receiving a call back and the extended wait for your vehicle's service. Providing timely and efficient service is our priority, and we regret that we fell short of meeting your expectations in this instance. We understand your frustration regarding the part delay and the lack of a loaner vehicle option. Please know that we take your feedback seriously and will work to improve our processes to ensure better communication and service moving forward. We appreciate your patience and understanding, and we're here to assist you in any way we can. Please feel free to reach out to discuss your concerns further, and we'll do our best to resolve them to your satisfaction. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We appreciate you taking the time to share your feedback with us. We're truly sorry to hear about your experience and want to extend our sincere apologies for any inconvenience or discomfort caused during your visit. Providing exceptional customer service is paramount to us, and we're disappointed to learn that we fell short of your expectations. Rest assured, your concerns have been taken seriously, and we will address them internally to ensure that our team members uphold the highest standards of professionalism and courtesy at all times. Your feedback helps us identify areas for improvement, and we are committed to making the necessary changes to enhance the overall customer experience. If you would like to discuss your experience further or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had such a positive interaction with our team, from our General Manager to our Sales Manager, and especially with Victoria Kendra. Providing friendly and courteous service is at the core of everything we do, and it's fantastic to know that our team made you feel welcome and valued throughout the entire process. Victoria's dedication to ensuring your comfort and ease during the process is commendable, and we're delighted that she was able to assist you effectively. We'll be sure to pass along your kind words to Victoria and the rest of our team. Your recommendation means a lot to us, and we're grateful for your trust in choosing Zeigler for your car needs. Best Wishes, INFINITI Of Orland Park