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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
724 Reviews

724 Reviews of INFINITI Of Orland Park - Service Center

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August 02, 2024

Kerrie did an excellent job. I love the technology enhancements that provides real time text messages and my repair estimate. Keep up the good work! More

by CCATJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re thrilled to hear that Kerrie did an excellent job and that you love the technology enhancements, including the real-time text messages and repair estimates. We’re committed to providing top-notch service and innovative solutions, and we’re glad to know we’re meeting your expectations. We’ll keep up the good work and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

August 02, 2024

Hello, Kerrie is absolutely amazing! Her customer service, compassion and intelligence is absolutely phenomenal. Thank you so much Kerrie! More

by CRYSTALJORDAN727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re thrilled to hear that Kerrie’s customer service, compassion, and intelligence made such a positive impact on your experience. We’ll be sure to share your kind words with her. If you need anything else or have further questions, we’re here to help. Thanks again for your appreciation! Best Wishes, INFINITI Of Orland Park

August 02, 2024

It took 6 1/2 hrs to buy my car. The salesman had no respect for my time. He kept suddenly walking away, not returning for 20 minutes. They never filled the gas tank. When I left the More

by addie7667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Sarhan
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience. We’re truly sorry to hear about the frustrations you encountered during your car purchase. It’s unacceptable that your time was not respected and that you faced delays and issues with the vehicle. We strive to provide a high level of service, and it’s clear we fell short in your case. We would appreciate the opportunity to address these concerns directly and make things right. Please contact us at 708-403-4700 so we can discuss your experience further and work towards a resolution. Your feedback is valuable, and we are committed to improving our processes to ensure better service in the future. Best Wishes, INFINITI Of Orland Park

August 01, 2024

Everything was great, LaToya Tenton was great. Keep up the good work. I was please with the service. More

by BLWOODFORK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad to hear that everything was great and that LaToya provided excellent service. Your satisfaction is important to us, and we appreciate your kind words. We’ll continue to strive for the highest quality service. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

August 01, 2024

The service was great being my first time visiting. I was pleased that I was able to schedule an appointment and get right in and address the concerns I had. More

by CHERYLWASHINGTON46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad to hear that your first visit was a great experience and that we could address your concerns promptly. We’re pleased that the appointment scheduling worked smoothly for you. We look forward to serving you again and ensuring your future visits are just as positive. Thanks for choosing us! Best Wishes, INFINITI Of Orland Park

July 30, 2024

Every thing was done in a professional and timely manner. Ms Tenton was extremely knowledgeable of the job and gave excellent customer service. I will be bringing my car to this location on a regular basis More

by GBLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re thrilled to hear that everything was done professionally and in a timely manner. We look forward to seeing you regularly and are here to ensure your car continues to receive the best care. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

July 27, 2024

Just great service. service dept did a wonderful job keeping me informed every step of the way. More

by SMOKEYJOE7920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your great feedback! We’re delighted to hear that our service department did a wonderful job keeping you informed every step of the way. Providing clear communication is important to us, and we’re glad it made your experience positive. If you need anything else or have further questions, we’re here to help. Thanks for choosing us! Best Wishes, INFINITI Of Orland Park

July 26, 2024

I was pleased overall but it just took longer than I was expecting. I'm satisfied. More

by KLDORRIS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad
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Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re pleased to hear that you’re satisfied with the service overall. We apologize for the longer wait time and appreciate your patience. If you have any further concerns or need assistance, please don’t hesitate to reach out. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

July 26, 2024

Great service! Mike is always informative and proactive when it comes to the care of my vehicle. More

by SFISHERB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad to hear that Mike consistently provides informative and proactive care for your vehicle. Our team takes pride in ensuring the best service possible, and it’s wonderful to know that Mike’s efforts have made a positive impact. We look forward to continuing to serve you in the future! Best Wishes, INFINITI Of Orland Park

July 26, 2024

Had a better experience than the last visit service was quick and clean A1 see y'all on my next visit More

by NATHANHILL6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re thrilled to hear that your recent visit was better than before and that you found the service quick and clean. We look forward to seeing you on your next visit and appreciate your continued support. If you need anything in the meantime, just let us know! Best Wishes, INFINITI Of Orland Park

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