INFINITI Of Orland Park - Service Center

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that John Pullen provided you with an excellent car-buying experience. It's great to know he was patient, listened to your concerns, and made the process less stressful. We appreciate your kind words and look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We apologize for the inconvenience you experienced during your recent visit. It’s concerning to hear that you did not receive a call about your car's condition or readiness, and that your paperwork was not with the cashier. This is not the level of service we strive to provide. Your feedback has been shared with our team to prevent this from happening in the future. We appreciate your patience and understanding, and we hope to offer you a smoother experience next time. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your loyal support and wonderful feedback! We're thrilled to hear that you've consistently had outstanding service with us. It's great to know we've taken good care of your needs over the years. We look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our service. We strive to provide exceptional care and clear communication at all times. It's wonderful to know that our dedication to finding solutions resonated with you. We appreciate your trust and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We're truly honored to hear that you feel at home whenever you visit our dealership! Thank you for choosing us for your automotive needs and for taking the time to share your wonderful experience. It's fantastic to know that our team, from check-in to check-out, provided you with thorough and joyful service. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to leave us this fantastic review! We're delighted to hear that you were pleased with the service and customer support you received at INFINITI Of Orland Park. Toya will be thrilled to know that her welcoming and friendly demeanor made a positive impression on you. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We're sorry to hear about the oversight regarding your oil change sticker and tire rotation system reset. Your feedback is important to us, and we apologize for any inconvenience this may have caused you. Please rest assured that we will address this issue with our service team to ensure that such oversights do not happen in the future. We value your trust and would like to make things right. If you would like to schedule a time to come back in for the necessary adjustments or have any other concerns, please don't hesitate to contact us. Thank you for bringing this to our attention, and we appreciate the opportunity to improve. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Wow, thank you so much for this incredible review! We're thrilled to hear that your experience with us was phenomenal and that JP went above and beyond to assist you with your vehicle purchase. It's wonderful to know that his sincerity, commitment to quality service, and dedication to ensuring your satisfaction made such a positive impression on you. We truly appreciate your trust and your willingness to refer your family and friends to INFINITI Of Orland Park. Rest assured, we will pass along your kind words to JP and our team. We're delighted to have earned you as a lifetime customer, and we look forward to assisting you and your referrals with all of your automotive needs in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We're truly sorry to hear about the extended wait time and the concerns you've raised regarding your oil change and the issue with your camera dash. Your time and satisfaction are important to us, and we apologize for the inconvenience and frustration you experienced during your recent visit. We understand your disappointment and would like to address these issues as soon as possible. Our goal is to provide timely and thorough service to all of our customers, and it sounds like we fell short in your case. We will review your feedback with our service team to ensure that we improve our processes and communication moving forward. Regarding the diagnostic fee for the camera dash issue, we regret any confusion or inconvenience this may have caused. We strive to be transparent about our services and fees, but we understand that in this instance, you were looking for some guidance. We will certainly discuss this matter further to see how we can better assist our customers in similar situations. Please feel free to reach out to our management team directly to discuss your concerns in more detail, and we would be happy to work with you to resolve these issues. Thank you for bringing these matters to our attention, and we appreciate the opportunity to make things right. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your honest feedback. We're glad to hear that despite some initial issues during your visit, our service team's follow-up and effort to make things right met your expectations. Customer satisfaction is our top priority, and we appreciate your recognition of our team's consistent efforts. Your recommendation means a lot to us, and we're grateful for the opportunity to serve you. If you have any further questions or concerns, please don't hesitate to reach out. Thanks again for choosing us, and we look forward to assisting you in the future! Best Wishes, INFINITI Of Orland Park