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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
661 Reviews

661 Reviews of INFINITI Of Orland Park - Service Center

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November 14, 2023

After the pandemic this Infiniti have been a xxxx show. 3 hours for a oil change tire rotation and the person the was helping left. More

by SWEETIESMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know her name
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Nov 17, 2023 -

INFINITI Of Orland Park responded

We sincerely apologize for the inconvenience you experienced during your recent visit. It's disheartening to hear that our service fell short of your expectations, especially after such a prolonged and challenging period. Your time is valuable, and we understand the frustration caused by the extended wait time and the absence of assistance. Thank you for bringing this to our attention, and we appreciate your patience and understanding. We are committed to making improvements to provide you with a better service experience in the future. Best Wishes, INFINITI Of Orland Park

November 14, 2023

The service and hospitality was very good. I was treated in a professional manner they hurt my concerns and executed them in a timely manner. More

by PLUJM159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Schedler
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Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service department. We're delighted to hear that you found our service and hospitality to be very good. Providing professional and timely service is our priority, and we're glad that we could address your concerns to your satisfaction. Our team appreciates your feedback, and it motivates us to continue delivering high-quality service to all our customers. If you ever have more concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

November 10, 2023

LaToya was great. From checking in my car when I dropped off the evening before my 7AM service appointment (which she did even though she had completed her day-to hel More

by MGLIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya in service
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Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with LaToya and our service department. We're delighted to hear that LaToya went above and beyond to ensure a smooth and pleasant service experience for you, from the drop-off to the recommendations, all delivered with a smile and a happy demeanor. We will certainly pass along your commendation to LaToya and the rest of our team. Your feedback is valuable to us, and we appreciate your suggestion regarding a menu for the Service Department. If there's anything else we can do to enhance your future visits or if you have any further suggestions, please feel free to let us know. We look forward to serving you again. Best Wishes, INFINITI Of Orland Park

November 09, 2023

Quick service. Video of the multi point inspection was really helpful to understand the priorities for future repairs More

by STANLEY.WASHINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike was really great
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Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us! We're pleased to hear that you experienced quick service and found the video of the multi-point inspection to be helpful in understanding priorities for future repairs. Providing transparent and informative insights into your vehicle's condition is important to us, and we're glad to know it was beneficial for you. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park

November 09, 2023

Ziegler Infiniti of Orland staff provides excellent, professional service every time! Try them for your next car purchase or premium repair needs. More

by Southwood Suburban Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you so much for your kind words and recommendation! We are thrilled to hear that you consistently receive excellent and professional service from our staff! Your satisfaction is our priority, and we appreciate your trust in us for both car purchases and premium repair needs. If there's anything specific that stood out to you or if you have any further feedback, please feel free to let us know. We look forward to the opportunity to serve you again and appreciate your ongoing support. Best Wishes, INFINITI Of Orland Park

November 09, 2023

Professional and prompt service. Excellent detailed communication with the client.. Over the years I have purchased five cars from Infiniti of Orland Park. More

by PJMIKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bassam Georgy
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Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for being a valued and loyal customer! We truly appreciate your trust in us over the years and we're thrilled to hear about your positive experiences. It's fantastic to know that you've found our service to be professional, prompt, and accompanied by excellent detailed communication. Your satisfaction is our priority, and we look forward to continuing to meet your automotive needs in the future. If there's anything specific you would like to share or if you have any further feedback, please feel free to let us know. Best Wishes, INFINITI Of Orland Park

November 09, 2023

My customer service representative was very polite, professional and definitely helpful. He (Ken) explain my vehicle assessment to me throughly and gave me options of leaving my vehicle at the dealer's More

by JMFINLEY223
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with our customer service representative, Ken. We're delighted to hear that Ken was very polite, professional, and helpful in explaining your vehicle assessment thoroughly. Providing options and clear communication about the assessment process is essential, and we're pleased that Ken offered you the choice of leaving the vehicle for further evaluation or picking it up. We appreciate your understanding and trust in our service department. If you ever need further evaluation or have any other concerns, please feel free to bring your vehicle in at any time. We're here to assist you. Thank you for choosing us for your automotive needs. We look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park

November 08, 2023

Customers service and my service representative was excellent. I was kept updated on the service status. More

by beq3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with our customer service and service representative. We're thrilled to hear that you found our service excellent and that you were kept updated on the status of your service. Customer satisfaction is our top priority, and we appreciate your feedback. If there's anything more we can do to enhance your experience or if you have any further comments, please feel free to let us know. Best Wishes, INFINITI Of Orland Park

November 08, 2023

Great customer service but did not warranty a problem I had with my fog light. They said it was caused by a crack that I had on my bumper from the opposite side and water was getting inside of the for ligh More

by VERNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian service advisor
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Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We appreciate your kind words about our customer service, and we regret to hear about the issue you've experienced with your fog light warranty. We understand your concern, and we would like to investigate this matter further to ensure we address it appropriately. Could you please provide us with more details or reach out to our service department directly at [contact information]? We want to work towards a resolution and ensure your complete satisfaction. We value your business and appreciate your understanding as we address this issue. Thank you for bringing it to our attention. Best Wishes, INFINITI Of Orland Park

November 07, 2023

The service was prompt. The communication was clear and concise. I seen Mr. Pullen (salesman) that sold me my truck he helped me find a coupon for 20 dollars off. The ser More

by JHARRIS86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that the service was prompt and that you appreciated the clear and concise communication. It's great that Mr. Pullen was able to assist you in finding a coupon for your service, and we're pleased to know that the service person provided you with a reassuring update on the overall status of your vehicle. We look forward to seeing you again in 5000 miles! If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. Best Wishes, INFINITI Of Orland Park

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