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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
648 Reviews

648 Reviews of INFINITI Of Orland Park - Service Center

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November 02, 2023

Customer service is friendly, price transparency and communication is provided through many different methods taking out all the guess work as to what’s being done toy vehicle and the cost. Great overal More

by C2MCCORMICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Justin
November 02, 2023

I have always had a positive experience with my service advisor Mike and plan to continue to come here for all my service needs. More

by diana2tho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
November 01, 2023

I can't say enough good things about the service department, and Mike Cescato! Thank you for all of your help! More

by robcorlog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
October 30, 2023

I enjoy brining my vehicle to this location because I receive Fast and Great customer service! More

by TORRIEV22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 30, 2023 -

INFINITI Of Orland Park responded

We're thrilled to hear that you appreciate our fast and great customer service! Your satisfaction is our top priority, and we look forward to serving you with the same level of excellence in the future. Thank you for choosing us for your vehicle needs! Best Wishes, INFINITI Of Orland Park

October 29, 2023

Fantastic! Took me on time, Michael was outstanding again. Reviewed in detail services I needed. Escorted me to waiting area and kept me informed throughout the More

by PHILIP.LERNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael who took my car. Best experience ever. Very responsive and attentive.
Oct 30, 2023 -

INFINITI Of Orland Park responded

We're thrilled to receive your fantastic feedback! It's wonderful to hear that Michael provided outstanding service, explaining the services in detail and keeping you informed throughout your visit. We're also delighted that your car looked brand new and that the services were delivered promptly and without any issues. Your satisfaction is our priority, and we appreciate your kind words. If you ever have more feedback or need further assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you with excellence on your next visit! Best Wishes, INFINITI Of Orland Park

October 28, 2023

Purchased a car last week. Had to bring it in due to the low oil indicator coming on. My salesman Joe Ruiz made sure I was able to get my car serviced ASAP More

by tinia.robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Joseph Ruiz
Oct 30, 2023 -

INFINITI Of Orland Park responded

It's great to hear that Joe Ruiz, your salesman, went the extra mile to ensure your car was serviced promptly when you encountered the low oil indicator issue. Customer service and satisfaction are essential to us, and we appreciate Joe's dedication to making sure your concern was addressed promptly. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to support you, and we hope you enjoy your new car trouble-free. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

October 24, 2023

My service technician was excel with however I made an appointment for 1:30 I did not leave until 4pm. What's the point of making an appointment if you have to wait almost 3 hours to be serviced More

by TASHA_HUGHEY115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 27, 2023 -

INFINITI Of Orland Park responded

We sincerely apologize for the delay you experienced despite having made an appointment for 1:30. Your time is valuable, and we understand your frustration with the extended wait. This is not the level of service we aim to provide, and we appreciate your feedback. We will review our appointment scheduling and service processes to ensure that this issue is addressed. Your comments help us identify areas for improvement, and we take them seriously. If there's anything specific you'd like to discuss or if you have any further concerns, please feel free to reach out to our customer service team. Your feedback is important to us, and we are committed to providing a more efficient and pleasant service experience in the future. Thank you for your patience and for choosing our services. Best Wishes, INFINITI Of Orland Park

October 24, 2023

The Infiniti Of Orland Park was a really pleasant experience with servicing my 2023 QX60. More

by PHURNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, Cescato
Oct 27, 2023 -

INFINITI Of Orland Park responded

We're delighted to hear that you had a really pleasant experience while servicing your 2023 QX60 at Infiniti of Orland Park. Providing exceptional service is our top priority, and it's great to know that you had a positive visit. Best Wishes, INFINITI Of Orland Park

October 19, 2023

Extremely Disappointed I've been a loyal customer of this dealership for nearly eight years, but my recent experience with their service department has left me extremely disappointed. During a routin More

by MackTD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Oct 20, 2023 -

INFINITI Of Orland Park responded

We are truly sorry to hear about your recent experience with our service department. As a loyal customer of nearly eight years, your feedback is invaluable, and we want to extend our sincerest apologies for the inconvenience and frustration you've encountered. We take your concerns seriously and will investigate the matter thoroughly to address the issues you've raised. It is absolutely not our standard to cause problems during service and then charge an assessment fee for our own mistakes. This is a clear violation of the high service standards we aim to maintain, and we deeply regret the inconvenience this has caused you. Moreover, the behavior you described, including being hung up on during a request for repair information, is completely unacceptable. I assure you that we will take immediate action to rectify the situation and ensure it does not happen again in the future. Your loyalty and patronage over the years mean a lot to us, and it is disheartening to hear that we have fallen short of your expectations. We understand your decision not to return to our dealership and would like to offer our assistance in any way possible during your search for a new car. Improving our customer service standards is a priority for us, and we appreciate your feedback in this regard. We genuinely hope to have the opportunity to regain your trust and serve you better in the future. Once again, I apologize for your recent experience, and please don't hesitate to contact me directly if you would like to discuss this matter further or if there's anything we can do to make amends. Best Wishes, Brittany Blunt Internet Sales Manager INFINITI Of Orland Park

October 18, 2023

Mike in service has excellent customer service skills. Whenever I bring my car in for service if its Mike that assist me, I feel comfortable that my time will be well spent. More

by pw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean extended warranty dept. very good.
Oct 20, 2023 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that Mike from our service team consistently provides excellent customer service. Your comfort and satisfaction during your visits are of utmost importance to us. We appreciate your trust in us and look forward to serving you in the future. Safe travels! Best Wishes, INFINITI Of Orland Park

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