INFINITI Of Orland Park - Service Center

INFINITI Of Orland Park responded

Thank you for sharing your feedback about your recent service experience. We appreciate your comments, and we're sorry to hear that the team couldn't find the issue you went in for. We understand how frustrating it can be when the problem isn't immediately identified and resolved. Rest assured that we take your concerns seriously, and we will work diligently to investigate and address the issue to ensure your vehicle's performance meets your expectations. We will reach out to you shortly to discuss the situation further and determine the next steps in resolving the problem. Your satisfaction is important to us, and we want to ensure that your vehicle receives the necessary attention. Thank you for choosing us, and we appreciate your patience as we work to resolve this matter. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback about the great service and efficiency you experienced during your recent appointment. We greatly appreciate your comments. We're thrilled to hear that you were in and out within an hour, which reflects our commitment to providing timely and convenient service to our customers. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to continuing to provide you with top-notch service. Thank you for choosing us, and we hope to serve you again soon. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words about Elliot and the pleasant experience you had during your recent visit. We greatly appreciate your feedback. Elliot's dedication to keeping you updated and ensuring your vehicle was returned to you in better condition is highly valued. We're delighted to hear that your vehicle was not only improved but also clean, reflecting our commitment to providing top-notch service. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent service. Thank you for choosing us, and we hope to serve you again soon. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words and loyalty to our dealership. We greatly appreciate your feedback. We're thrilled to hear that our team members have consistently treated you well and that you find everyone to be nice and knowledgeable. Providing excellent customer service and a knowledgeable team is what we strive for, and we're delighted that it reflects in your experience. If there's anything else we can assist you with in the future or if you have any more feedback to share, please don't hesitate to reach out. We're here to provide you with top-notch service and support. Thank you for choosing us, and we look forward to serving you again. We'll be here for your next vehicle purchase when the time comes. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback about our dealership, and we're delighted to hear that you're happy to keep coming back. We greatly appreciate your loyalty and trust in us. If there's anything specific you'd like to share or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent service. Thank you for choosing us, and we're here to serve you whenever you need us. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We are truly sorry to hear about your negative experience with our technicians and the unprofessionalism you encountered. We understand how frustrating and concerning this must have been for you, and we apologize for any inconvenience or frustration this may have caused. Your feedback is important to us, and we take your concerns seriously. We will investigate this matter further to ensure that the necessary steps are taken to prevent such issues from happening in the future. We hold our technicians to high standards, and we're committed to providing professional and reliable service. We want to assure you that your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services. If there's anything specific you'd like to discuss or if there are any further details you'd like to share, please don't hesitate to reach out. Once again, we apologize for your experience, and we hope to have the opportunity to regain your trust in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your feedback regarding our service manager. We appreciate your input and are committed to continually improving our service department. It's important for us to ensure that our service manager has the support and resources needed to provide the best possible service to our customers. Your feedback helps us identify areas where improvements may be necessary, and we will take the appropriate steps to address these concerns. If you have any specific suggestions or concerns you'd like to share, please feel free to provide more details. Your feedback is essential in helping us provide the best service experience for our customers. Thank you for choosing us, and we appreciate your patience as we work to enhance our service offerings. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your continued trust and loyalty in allowing us to take care of your vehicles. We greatly appreciate your feedback. It's wonderful to hear that we consistently have your best interest in mind when servicing your vehicles. Providing excellent service and ensuring the well-being of your vehicles are our top priorities. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to continuing to provide you with top-notch service. Thank you for choosing us, and we'll be here to assist you whenever you need us. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback about your service experience. We greatly appreciate your comments. We're pleased to hear that your service was on time, and that you found our service representative easy to communicate with and informative. Your recommendation means a lot to us, and we strive to provide top-notch service to all our customers. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent service. Thank you for choosing us, and we hope to serve you again soon. Best Wishes, INFINITI Of Orland Park