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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
661 Reviews

661 Reviews of INFINITI Of Orland Park - Service Center

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October 03, 2023

Mike Cescato is great working with Infiniti owners. He Always listens and gets things completed in a timely matter More

by SFRANGELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
Oct 20, 2023 -

INFINITI Of Orland Park responded

It's wonderful to hear that Mike Cescato is doing an excellent job when working with Infiniti owners. Listening and ensuring timely completion of tasks are valuable qualities in customer service, and we're delighted to know that you've had such a positive experience with him. If you ever have more needs or questions in the future, please don't hesitate to reach out. Thank you for choosing us and for your kind words about Mike! Best Wishes, INFINITI Of Orland Park

October 03, 2023

Great service. I will return for my next oil change. Hope the have amenities next time. More

by mileakharper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Oct 20, 2023 -

INFINITI Of Orland Park responded

Thank you for your positive feedback regarding the service you received. We're pleased to hear that you had a great experience, and we appreciate your intention to return for your next oil change. We apologize if amenities were not available during your visit. Your comfort and convenience are important to us, and we'll do our best to ensure a more pleasant experience on your next visit. If you have any specific amenities or preferences you'd like, please feel free to let us know, and we'll do our best to accommodate them. If you have any more service needs or questions in the future, please don't hesitate to reach out. We look forward to providing you with excellent service on your next visit. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

September 29, 2023

I was really impressed by the professionalism of my service advisor Elliott Torne. He was very knowledgeable, kind and accommodating. More

by SHUNDRAROBINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elliott Torne
Sep 29, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with Elliott Torne, your service advisor. We're thrilled to hear that he left a lasting impression with his professionalism, knowledge, kindness, and accommodation. Providing excellent customer service is a top priority, and it's clear that Elliott went above and beyond to assist you. We'll make sure to pass on your compliments to Elliott, and we're grateful for your recognition of his efforts. If you have any more service needs or questions in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

September 29, 2023

Everyone is always very accommodating, polite and knowledgeable. Waiting lounge is comfortable for longer waits. More

by CAROL_SWON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliott Torne
Sep 29, 2023 -

INFINITI Of Orland Park responded

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you found our team accommodating, polite, and knowledgeable. Providing exceptional service is our top priority, and it's always a pleasure to know when we've met your expectations. Best Wishes, INFINITI Of Orland Park

September 29, 2023

I decided to take my mothers vehicle to this dealership for service and they did her oil change faster then any other infinit dealership More

by fbeconomics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliote
September 27, 2023

The sales team is very professional and friendly. I love how caring they were about my choices More

by Liz C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Rashid, Joseph Ruiz
September 26, 2023

Very unprofessional service advisors with no knowledge of the company policy and or procedures. I wouldn’t recommend this location to anyone for service More

by Mr. Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
September 21, 2023

I arrived early for my appointment, and Mike Cescato greeted me immediately in a friendly manner as usual. He kept me apprised of the timeline and explained what would be done. He instills confide More

by CAD1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato -- 5 stars!!
Sep 22, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your continued positive experiences with Mike Cescato and for your loyalty to our dealership. We greatly appreciate your feedback. Mike's friendly and professional demeanor, along with his knowledge, are qualities we highly value in our team members, and it's wonderful to hear that he instills confidence and makes your visits easy. Your trust in his judgment is a testament to his dedication to providing excellent service. We're delighted to have you as a valued customer, and we're proud to have Mike as part of our team. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon. Best Wishes, INFINITI Of Orland Park

September 21, 2023

My name is Mike Neely and I picked my vehicle up on Friday, 9/15/23, after having the rear passenger side shock replaced and the system bled. Not even two hours later, the rear driver side shock explod More

by MIKE2POLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Cescato, Terry both from the Service Dept. and the mechanic who worked on my vehicle would receive one star.
September 21, 2023

Justin was courteous and kind. He kept me updated in regards to my vehicle maintenance. Thanks Sir.. More

by MREED75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 22, 2023 -

INFINITI Of Orland Park responded

Thank you for your kind words about Justin and the courteous and kind service he provided. We greatly appreciate your feedback. Justin's dedication to keeping you updated on your vehicle maintenance is highly valued, and we're delighted to hear that you had a positive experience with him. Providing excellent service and clear communication are our top priorities. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to continuing to provide you with top-notch service. Thank you for choosing us, and we hope to serve you again soon. Best Wishes, INFINITI Of Orland Park

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