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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
649 Reviews

649 Reviews of INFINITI Of Orland Park - Service Center

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September 04, 2023

The service team received me promptly, without an appointment and my car was completed within 90 minutes. They returned the car cleaner, both inside and out, than when I arrived. More

by vincegutierrezpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mimi Nofal
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service team. We greatly appreciate your feedback, and we're delighted to hear about the efficient and accommodating service you received. It's fantastic to know that our team was able to assist you promptly, even without an appointment, and that your car's service was completed within 90 minutes. We understand the importance of your time and aim to make the service process as convenient as possible for our valued customers. We're also pleased to hear that your car was returned to you in a cleaner condition, both inside and out, than when you arrived. Providing a clean and well-maintained vehicle is part of our commitment to quality service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction with our services. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

September 02, 2023

I was pleasantly surprised with the quick service and complimentary multipoint check. The print out helps remind me to budget future service requirements. More

by david.zvejnieks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service young lady. Patient and professional.
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our quick service and complimentary multipoint check. We're delighted to hear that you were pleasantly surprised and found value in the service we provided. The complimentary multipoint check and the printout detailing the service requirements are part of our commitment to keeping your vehicle in great condition and ensuring your safety on the road. It's wonderful to know that this service helps you plan for future maintenance needs. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us for your automotive service needs, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

September 02, 2023

Very good job they fixed everything correctly thank you I will only let them work on my vehicle More

by wilkinstheodore7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Robles
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for your positive feedback and your trust in our service team. We greatly appreciate your confidence in us and are delighted to hear that we were able to fix everything correctly to your satisfaction. We understand the importance of vehicle maintenance, and we're committed to providing you with top-notch service in the future. If you have any further comments or if there's anything specific you'd like to share or request for your vehicle's maintenance, please don't hesitate to reach out. Thank you for choosing us to take care of your vehicle, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

September 01, 2023

Great customer service and the atmosphere was very friendly. It’s always a pleasure to go to infinity of Orland park More

by VALERIE_HENDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic shop
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for your kind words and for sharing your positive experience with us. We're thrilled to hear that you received great customer service and found the atmosphere to be friendly during your visit to Infinity of Orland Park. Creating a welcoming and pleasant environment for our customers is a top priority, and it's wonderful to know that you enjoy your visits with us. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

September 01, 2023

Great service! Justin is the best in and out and keeps me updated all times. More

by adamabdallah572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Sese
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback about the great service you received, and for your kind words about Justin. We're delighted to hear that your experience with us was top-notch and that Justin provided you with excellent service by keeping you updated throughout the process. Customer satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

September 01, 2023

Latoya was great. I’m still not sure why a fuel pump would go out on a brand new vehicle. Also, I’m being invoiced for $15 for gas. I feel the gas should be free consi More

by NECIE_62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya in service
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for your feedback, and I'm sorry to hear about the issues you've experienced with your brand new vehicle. I appreciate your kind words about Latoya and your concerns about the fuel charge. Let me address these points. Firstly, it is indeed unusual for a fuel pump to go out on a brand new vehicle, and I understand your frustration. Vehicle components can occasionally have unexpected issues, but rest assured that our service team is committed to resolving the problem efficiently. Regarding the $15 gas charge, I apologize for any inconvenience this may have caused. It's understandable that you feel this should be waived due to the extended wait time. I recommend reaching out to our service department directly to discuss this matter, and they will be happy to assist you further. Your satisfaction is important to us, and we appreciate your patience as we work to resolve these issues. If you have any more questions or concerns, please don't hesitate to get in touch with our service team. Thank you for choosing us, and we look forward to addressing these matters to your satisfaction. Best Wishes, INFINITI Of Orland Park

August 31, 2023

When visiting the dealership, I found the staff to be courteous, professional, knowledgeable and friendly. More

by Bprestwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Carroll, JJ Vock, Moe Rashid
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience during your visit to our dealership. We greatly appreciate your feedback, and we're delighted to hear that you found our staff to be courteous, professional, knowledgeable, and friendly. Creating a welcoming and knowledgeable environment for our customers is a top priority, and your kind words are a testament to our team's dedication to providing excellent service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

August 31, 2023

I have been coming to Infiniti for a few years and have always received great service. I want to recognize Michael Cescato. He is always thorough and makes sure you understand what is going on with your ve More

by JACKSON.RODGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for being a valued and loyal customer at Infiniti for the past few years, and for taking the time to share your positive experience with us. We greatly appreciate your feedback. It's wonderful to hear that you've consistently received great service, and we're thrilled that Michael Cescato has been a standout in providing you with thorough and clear explanations of your vehicle's service needs. Your kind words are a testament to his dedication to ensuring your complete satisfaction. We will be sure to pass on your compliments to Michael and the entire service team. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us, and we appreciate your continued support. Best Wishes, INFINITI Of Orland Park

August 30, 2023

Mr. Lewis and Mike ROCK I APPRECIATE you guys PROFESSIONALISM. Keep up the AWESOME JOB YOU GUYS More

by dannyjohnson70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Lewis and Mike
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for your enthusiastic praise for Mr. Lewis and Mike. We greatly appreciate your kind words and are thrilled to hear that they have delivered such a high level of professionalism and service. Your appreciation motivates us to continue providing excellent service, and we will be sure to pass on your compliments to Mr. Lewis and Mike. If you have any further comments or if there's anything else we can do to enhance your future experiences with us, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us, and we're committed to keeping up the awesome job! Best Wishes, INFINITI Of Orland Park

Sep 09, 2023 -

dannyjohnson70 responded

Anytime. We as Humans always complain about everything that goes wrong we tell family and friends about our experience. So why not tell everyone about our GOOD EXPERIENCES and that’s just what I did !!! Thanks again Orland Infinity.

August 30, 2023

The service department was nice and courteous both times I was there. My car was repaired in a reasonable amount of time. The only bad thing was that I had to take my truck back in within 6 months for the s More

by UHERRERA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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