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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
661 Reviews

661 Reviews of INFINITI Of Orland Park - Service Center

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September 12, 2023

ALWAYS TAKE CARE OF ALL MY VEHICLES WE BRING THERE. HAVE MY BEST INTEREST IN MIND! More

by paigemoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPT-ELLIOT AND TERRY LEWIS
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Sep 22, 2023 -

INFINITI Of Orland Park responded

Thank you for your continued trust and loyalty in allowing us to take care of your vehicles. We greatly appreciate your feedback. It's wonderful to hear that we consistently have your best interest in mind when servicing your vehicles. Providing excellent service and ensuring the well-being of your vehicles are our top priorities. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to continuing to provide you with top-notch service. Thank you for choosing us, and we'll be here to assist you whenever you need us. Best Wishes, INFINITI Of Orland Park

September 11, 2023

On time and informative. Easy to communicate with the service rep. Would recommend the dealer for service. More

by TMICHALAK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the service reps name I delt with.
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Sep 22, 2023 -

INFINITI Of Orland Park responded

Thank you for your positive feedback about your service experience. We greatly appreciate your comments. We're pleased to hear that your service was on time, and that you found our service representative easy to communicate with and informative. Your recommendation means a lot to us, and we strive to provide top-notch service to all our customers. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent service. Thank you for choosing us, and we hope to serve you again soon. Best Wishes, INFINITI Of Orland Park

September 10, 2023

I paid $200 for a pre purchase car inspection and you found nothing, i purchased the vehicle and took it to my infinity dealership and the found a major oil leak sfrom the timing cover and were surprise More

by irishmurphys1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service rpair technician
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September 10, 2023

My experience at Infiniti was great. Mike was very helpful and informative. I was very pleased and satisfied. More

by DMAXIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service Department
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September 09, 2023

Very good service. Would have rated it 5 stars but i had to come back a second time because the part was not in stock. More

by TABAL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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September 09, 2023

helpful, informative, did not feel rushed. . explained exactly what was going to be done and what was needed. told of different promotions and coupons available . More

by stapplet7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
justin sese
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September 09, 2023

My visit was good. It was pretty fast and the advisor was very helpful. Overall, I am satisfied with the visit. More

by CHENASHLEY41996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya
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September 08, 2023

The service rep was very polite and courteous, the wait was not too bad. The waiting area is comfortable. More

by BRNICK1058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael - Service Advisor
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Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you so much for taking the time to leave us a positive review. We truly appreciate your feedback and are delighted to hear that you had a pleasant experience during your visit to our service center. Best Wishes, INFINITI Of Orland Park

September 08, 2023

LaToya was phenomenal! She checked in consistently with updates on my service. I truly appreciated her providing the care for my service. More

by BERNADETTE.MOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya in service
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Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your wonderful feedback with us. We're thrilled to hear that LaToya provided you with exceptional service during your recent visit. Your kind words are greatly appreciated, and we will be sure to pass on your compliments to her. We take pride in our team's commitment to customer care, and it's fantastic to know that LaToya consistently checked in with updates to ensure you had a positive experience. Your satisfaction is our top priority, and we are delighted that she contributed to making your service visit a great one. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us for your automotive service needs. Best Wishes, INFINITI Of Orland Park

September 07, 2023

The customer service is always stellar. The waiting room is equipped with plugs as I was working while waiting on my truck. More

by JENNIFERSHYLONN
Recommend Dealer
Yes
Employees Worked With
Elliott Torne
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Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to leave a positive review of our customer service. We're thrilled to hear that you consistently find our customer service to be stellar. It's great to know that our waiting room facilities, including the availability of plugs, allowed you to work comfortably while waiting for your truck. We aim to provide a convenient and accommodating environment for our valued customers. Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

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