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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
661 Reviews

661 Reviews of INFINITI Of Orland Park - Service Center

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August 21, 2023

Service department usually gets me in and out fairly quickly. I had my front brakes done, pads and rotors. I previously had the rear brakes done. More

by kmhawkins27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Sese
Report | Print
Aug 25, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We're glad to hear that our service department has been able to provide you with quick and efficient service in the past. It's great to know that you had your front brakes, including pads and rotors, taken care of, following your previous rear brake service. Your satisfaction is our goal, and we're pleased that we could assist you with your vehicle needs. If you have any more questions, require further assistance, or need to discuss anything related to your vehicle, please feel free to reach out. We're here to help! Thank you for choosing us for your vehicle service, and we look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

August 18, 2023

The service was done in the timely manner . The time that was promised. Nice clean waiting room and good Coffee. More

by MCLIFTON115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike service guy , Mimi Nofal
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Aug 25, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We're delighted to hear that your service was completed in a timely manner, just as promised. It's wonderful to know that you found our waiting room to be clean and that you enjoyed the good coffee. Your satisfaction is important to us, and we're glad that we could provide you with a pleasant experience during your visit. If you have any more service needs, questions, or anything else you'd like to discuss, please feel free to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

August 17, 2023

Very knowledgeable and cares about the customer needs, time management is always a main focus with them!! More

by chiquitaclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Moe Rashid
Report | Print
Aug 18, 2023 -

INFINITI Of Orland Park responded

Chiquitaclack, Thank you so much for your kind words and positive feedback! We greatly appreciate your recognition of our commitment to customer needs and our emphasis on time management. Providing knowledgeable and attentive service is our top priority, and we're thrilled to hear that our efforts are making a positive impact. Best Wishes, INFINITI Of Orland Park

August 17, 2023

This is my second vehicle purchased from this dealer and I’m always treated with respect and great customer service. The staff is very polite and detailed. My service person Toya is awesome, I felt very com More

by sking2167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toya in the service department
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Aug 18, 2023 -

INFINITI Of Orland Park responded

Sking2167, Thank you for your loyalty and for taking the time to share your positive experience. We're delighted to hear that our team continues to provide you with respectful and exceptional customer service. Best Wishes, INFINITI Of Orland Park

August 17, 2023

they are always so nice and informative waiting area comfortable and clean the young man that assisted me was very nice More

by THIGPEN180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Aug 18, 2023 -

INFINITI Of Orland Park responded

Thigpen180, We're thrilled to hear about your positive experience at our dealership! Thank you for taking the time to share your feedback. It's fantastic that you found our staff to be nice, informative, and attentive to your needs. We're glad you enjoyed the comfortable and clean waiting area. Your comfort and convenience are important to us, and we strive to create a welcoming environment for all our customers. Best Wishes, INFINITI Of Orland Park

August 15, 2023

Great service the supervisor Mr. Terry is awesome sauce & always get what’s best thank you More

by HELENAINEZBG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Aug 18, 2023 -

INFINITI Of Orland Park responded

HELENAINEZBG, Your satisfaction is our top priority, and we truly appreciate your kind words. If you ever need anything else or have any further feedback, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you with excellence in the future! Best Wishes, INFINITI Of Orland Park

August 15, 2023

Scheduling my appointment was easy. When I arrived the team was ready to assist me. The service was fast and efficient. More

by LATESHATUBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya
Report | Print
Aug 18, 2023 -

INFINITI Of Orland Park responded

We're delighted to hear about your positive experience with scheduling and receiving service at our location! Making your appointment easy and convenient is one of our goals, and we're glad to know that our team was prepared to assist you upon your arrival. Thank you for choosing us for your service needs. We appreciate your feedback and look forward to continuing to provide you with excellent service in the future! Best Wishes, INFINITI Of Orland Park

August 14, 2023

Elliott was polite and explained the service thoroughly. I was in and out the door fairly quickly. More

by GRACE.STOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliott
Report | Print
Aug 18, 2023 -

INFINITI Of Orland Park responded

We're delighted to hear about your positive experience with Elliott and our service team! Politeness and thorough explanations are essential to us, and we're glad that Elliott provided you with the level of service you deserve. Thank you for choosing us for your service needs. We appreciate your feedback and look forward to providing you with exceptional service in the future as well! Best Wishes, INFINITI Of Orland Park

August 14, 2023

Everyone was very professional. Also very informative and took time to explain everything in detail. Had a very nice experience. More

by kberkarn537
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
Report | Print
Aug 18, 2023 -

INFINITI Of Orland Park responded

We're thrilled to hear about your positive and informative experience with our team! Providing professionalism and taking the time to explain things in detail are priorities for us, and we're glad that we could meet your expectations in these aspects. Thank you for choosing us and for sharing your kind words. We look forward to serving you again in the future with the same level of care and dedication! Best Wishes, INFINITI Of Orland Park

August 13, 2023

Elliott was very informative and friendly. He assisted me from the moment I called to when I arrived at the dealership. More

by MICHELLEBROWN0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliott
Report | Print
Aug 18, 2023 -

INFINITI Of Orland Park responded

We're thrilled to hear about your outstanding experience with Justin, our service adviser! Providing excellent customer service is a top priority for us, and we're delighted that Justin went above and beyond to meet your expectations. We truly appreciate your kind words and recognition of Justin's exceptional service. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing us and for sharing your positive feedback. We look forward to continuing to provide you with top-notch service and assistance in the future! Best Wishes, INFINITI Of Orland Park

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