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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
661 Reviews

661 Reviews of INFINITI Of Orland Park - Service Center

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February 07, 2025

They broke the oil dipstick and tried to glue it. I found out when I got home. Very unprofessional. More

by Nayeli villa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

INFINITI Of Orland Park responded

I'm really sorry to hear about your experience. That’s certainly frustrating, and I understand how disappointing it must have been to discover the issue after leaving. I’d recommend reaching out to the service department directly to address this situation so they can resolve it and make things right. If there's anything else I can assist with, please let me know! Best Wishes, INFINITI Of Orland Park

February 05, 2025

Great experience working with Kerrie! She was very pleasant, professional and attentive to my needs! I appreciate her service orientation and overall knowledge! Thanks Kerrie! More

by jhmamcclinton0805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful review! We're so glad to hear that Kerrie made your experience pleasant and took great care of your needs. We truly appreciate your feedback and will make sure to pass along your thanks to her! Looking forward to seeing you again soon! Best Wishes, INFINITI Of Orland Park

February 04, 2025

Great experience, very smooth process. I enjoyed working with Subhi as well as his manager Eddie. They were attentive and not dismissive. Smooth process and great communication More

by Health Insurance Agent
Recommend Dealer
Yes
Employees Worked With
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Subhi "Sam" Abughoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for the fantastic review! We're so glad to hear that you had a smooth experience working with Subhi and his manager Eddie. We appreciate your kind words about their attentiveness and communication. We look forward to assisting you again in the future! Best Wishes, INFINTI Of Orland Park

February 03, 2025

Infiniti of Orland Park delivers great customer service. They are very professional and attentive to the needs of their customers. More

by Marie
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're so glad to hear that we delivered great service and made sure your needs were met. We truly appreciate your kind words and look forward to assisting you again in the future! Best Wishes, INFINIT Of Orland Park

January 30, 2025

Great service! Very attentive to my needs for my car. Frank Popo is an asset to your company! More

by SAXYGIL70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
FRANK POPO
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Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful review! We're so glad to hear that Frank Popo provided great service and was attentive to your needs. We truly appreciate your kind words, and we'll be sure to pass them along to Frank. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

January 26, 2025

Kerri was awesome, polite and professional and made me feel like a valued customer. The dealership took care if my oil change and tire rotation, even got a car wash. More

by SOLMAN771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful review! We're thrilled to hear that Kerri provided such excellent service and made you feel like a valued customer. It's great to know that your oil change, tire rotation, and car wash were all taken care of smoothly. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

January 26, 2025

Christine Griswold was a very representative for Infiniti. She was helpful and kept me informed about how the work was coming along with my vehicle. This I did appreciate. More

by hsmith43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're so glad to hear that Christine provided helpful service and kept you informed throughout the process. We appreciate you sharing your experience, and we’ll be sure to pass along your kind words to Christine. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 25, 2025

Fantastic work! Mike did a great job! Very fast. Very good explanation of what work was being completed. More

by SRMENSIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for the fantastic feedback! We’re so glad to hear that Mike provided fast and thorough service, along with clear explanations of the work being done. We’ll be sure to share your kind words with him. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

January 25, 2025

Frank took care of my service and did an amazing job explaining the issues that needed to be fixed in my truck in a way no one had explained before. I got there early and he happily took my truck for se More

by MARIBELGOMEZ1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank service advisor
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Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for the great review! We’re thrilled to hear that Frank took such great care of your service and explained everything so clearly. It’s awesome that he was able to get your truck in early and make your experience even better. We truly appreciate your recommendation and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 24, 2025

It was clean well lit professional welcoming and helpful staff members always willing to assist without prompting. Overallnpeasurable experience. More

by MFUNDISHI
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
4.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department,and parts.
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Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful review! We're so glad to hear that you had a positive experience with our clean, welcoming environment and helpful staff. Your feedback means a lot to us, and we look forward to serving you again! Best Wishes, INFINITI Of Orland Park

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