INFINITI at Atlantic

I decided to sell my Audi and buy an Infiniti this past August. I drove my Audi for 13 years and wasn't so thrilled to give it up but it was time for a change. I seem to always be pushed for time and the August. I drove my Audi for 13 years and wasn't so thrilled to give it up but it was time for a change. I seem to always be pushed for time and the thought of trying to orchestrate selling and buying at the same time was a little overwhelming just to move from one car to the next. I had the good fortune of meeting Patel as I walked through the doors of the Atlantic Infiniti dealership and he immediatedly asked me all the right questions and listened to my likes and dislikes for vehicles. He didn't try to show me anything I didn't want to look at and quickly narrowed my search down to 3 possibilities. He showed me 3 variations of the G37 coupe. One with a sports package, one without and one with the sports package and a convertible top. Then we went on a test drive with a G37 coupe reserved just for test drives. It drove great and Patel pointed out many of the accessories. When we returned, Danny Southworth was my next stop to talk about dollars and cents. Danny was great with giving me pointers on the best approach to leasing a vehicle; he also worked into the deal a wheel protection program for only a few dollars extra a month. He even took time to help me choose a specialty plate online... it's already on the car by the way! Two nights later when I took delivery on the vehicle, Patel made his way over to the dealership to meet up with me and ride with me over to the car lot where I was selling my Audi. He waited and I drove him back to the dealership in my new Infiniti G37 Coupe Convertible. What service! Both Patel and Danny made this buying and selling experience a breeze and a pleasure. Ps., I came back to edit my review... in looking over my paperwork, Danny Southworth did give me a $5,500+ break in pricing on my new infiniti. Excellent deal actually so I re-rated pricing to GREAT! More

HAVE BOUGHT SEVERAL CARS FROM THIS DEALER OVER THE LAST YEAR AND EACH TIME THE LEVEL OF SERVICE WAS EXCELLENT .... ALL PERSONEL DEALT WITH WERE INCREDIBLY FRIENDLY ... YEAR AND EACH TIME THE LEVEL OF SERVICE WAS EXCELLENT .... ALL PERSONEL DEALT WITH WERE INCREDIBLY FRIENDLY ... More

I brought the extended maintenance plan and elite plan and was given 60 days to cancel for a free refund. Well I received the plans that explains in detail two days after my 60 days were up. I am now on and was given 60 days to cancel for a free refund. Well I received the plans that explains in detail two days after my 60 days were up. I am now on my third week of waiting for any contact from the dealership and I expect when I do get a chance to ask the right person the answer will be we never received you cancelation letters. I would like to know if this is something that happens regularly. More

Found Mr. Greenberg, (sales) and Mr. Southworth, (Business office), both to be very courteous, professional and accomodating. During our entire transaction I never felt the stereotypical pressure or (Business office), both to be very courteous, professional and accomodating. During our entire transaction I never felt the stereotypical pressure or discomfort that is frequently associated with buying a car. Great environment and a really easy transaction. Darned near enjoyable except for writing the check! More

Took car for 15,000 service - kept it for 3 DAYS for routine service. The reason they kept it so long you ask? They did not have the rubber insert for the windshield wiper - yep, a part you can walk i routine service. The reason they kept it so long you ask? They did not have the rubber insert for the windshield wiper - yep, a part you can walk into any store and buy right off the shelf. . . So I had to keep their loaner car. No big deal right - um, no. The tire on the loaner car went flat and I HAVE TO BUY THEM A NEW TIRE. Yes, that is right - buy them a tire. But we will come back to that. After I called the dealer this morning - I was told that it was not their fault the tire went flat and what did I want them to do about it. The next call went better - they called back worried about me being on the side of the road waiting on someone to come change the tire. That was the highlight of the dealings with the dealership. Went to return the loaner this evening and the service guy that was going to help me was busy smoking out back and talking on his cell phone - I watched him and he watched me standing there, waiting on him. When he was done with his break, he came to talk to me. I mean, I was not doing anything right and he was on the clock after all. Back to the "you buy the tire for us" - over $30,000 for a car but a $250 tire (give or take a few hundred as they name their price) is what pushes them over the edge and they make customers responsible for. Told me I assume responsibility for it just like it was my own car - the difference as I see it is that I would 1) not buy it from a dealer so I could pay 200% more for it and 2) I would get to use the tire I am going to pay through the nose for since they will undoubtedly charge dealer price for the replacement tire!!! Poor husband is relieved that I did not just trade the car in on the way home. More

I searched out the model I wanted for about 30 days and kept seeing one at Atlantic Infiniti that was a year newer and 1-2K less than every other one in my price range. They got me approved for a loan whic kept seeing one at Atlantic Infiniti that was a year newer and 1-2K less than every other one in my price range. They got me approved for a loan which I didn't expect at about 6% too! I didn't feel as if they were playing games. The rep and finance guy were easy going and I enjoyed doing business there. They had spent about 200.00 having the car detailed so that it was delivered super clean. It was for my wife who is pickier than I am and she was very happy too. More

Probably the best car buying experience I have ever had. The entire process took less than two hours from the time I arrived until we finished the paperwork. Jose explained every safety feature and technica The entire process took less than two hours from the time I arrived until we finished the paperwork. Jose explained every safety feature and technical detail on the vehicle until I was comfortable with taking delivery. A very pleasant buying experience with a price I was comfortable with paying without the hassles. I would definitely recommend! More

My husband and I came in to look at a used Acura. We deat with John H . He was knowledgable about the vehicle but his attitude was arrogant and he was not the least bit flexable. We returned th deat with John H . He was knowledgable about the vehicle but his attitude was arrogant and he was not the least bit flexable. We returned the following day to purchase the vehiccle and his behavior was the same. However this time he had his own agenda . He assumed information about the registration of the car and never asked...... Once , I confronted him about making a change he continued to be rude and say ..it would take more time to accommodate us. This same man insisted we pick the vehicle up within 24 hours prior to having the agreed work done . Specifically we were having new light boxes installed in the front of the car. It would have been easier for us to leave the car until the lights were complete. ( saving us a trip to the dealership ) In Summary, buying a car at this dealership was the most unpleasant experience and the salesman we delt with was horrible in my opinion . If you want the best service go to Claude Nolan or Mercedes Benz or even BMW. I think you will be treated better at Wallmart ! More

Terrible experience with the service dept. The same guys that are trying to sell you a car at list price, are the ones fixing your car. The car business is a dishonest business and these guys are the worst that are trying to sell you a car at list price, are the ones fixing your car. The car business is a dishonest business and these guys are the worst of the worst. More

I gave Atlantic Infiniti these ratings because the customer service was through the roof. I was greeted at the time I walked through the door. Everyone that I encountered while on the site greeted me customer service was through the roof. I was greeted at the time I walked through the door. Everyone that I encountered while on the site greeted me and asked if they could help me. My salesman John Camlin was awesome. He made sure I found the car I was looking for within the price range I wanted to pay. He stayed with me every step of the way while I took my time to make a decision. I love that he kept his word with everything he said. Once I made my decision, the sale process was short and sweet just as he promised. One of my pet peaves is sitting at a car dealer for hours trying to purchase a car. I can truely say I have never been to a car dealership where everyone was so nice. From Donna, the receptionist, to Rome the serviceman, this is the place to buy a car! I love that while I was there, my 3 year old was able to play in the playroom while I handled business. The honest truth, my overall experience was the best I've ever had with a dealership. I definitely would recommend my family and friends and I will go back when time to purchase another car. Thank you to all the staff at Atlantic Infiniti for caring! More