INFINITI at Atlantic

I expected an Infiniti dealership would have a higher degree of professionalism than I experienced with these clowns. It was your typical slimy used car salesman tricks. We initially made a verbal agre degree of professionalism than I experienced with these clowns. It was your typical slimy used car salesman tricks. We initially made a verbal agreement to buy a used car but when the paperwork arrived, it had several new fees and terms that we didn't agree to pay. I didn't buy the car but had to repeatedly ask them for my deposit back. The problems with this dealership are well documented on this website and also the better business bureau's website. I encourage you to compare the BBB's rating of Atlantic Infiniti with any other Infiniti dealer. Then ask yourself why you would go to Atlantic...my advice is that you should travel to another dealer and avoid the headaches that so many of us have experienced. More

I was looking to replace our primary car with something that was more family friendly as my wife was expecting. We had not really considered a used car until our saleman John Camlin suggested that we might that was more family friendly as my wife was expecting. We had not really considered a used car until our saleman John Camlin suggested that we might be able to get more car for our money that way. We are very happy with our car, and are still surprised by how many compliments we get on it. We haven't run into any problems so far, and the extra room for the baby seat and stroller makes life much easier. The people were friendly and helpful and really seemed to appreciate our business. More

If you like dealing with the typical car buying nonsense then this is your dealer. They change prices by the day, they add a $455 fee in at the end, and wasted tons of my time. Dont forget the POOR custom then this is your dealer. They change prices by the day, they add a $455 fee in at the end, and wasted tons of my time. Dont forget the POOR customer service! They wouldn’t know the truth if it smacked them up side the head. Far from upscale. Stay away! More

The level of dishonesty and rudness that I experienced at this dealership was shocking. I had plans on buying a FX AND M. DO NOT go to this dealership. Beware!! Travel to Tampa, Orlando, or Atlanta. Do this dealership was shocking. I had plans on buying a FX AND M. DO NOT go to this dealership. Beware!! Travel to Tampa, Orlando, or Atlanta. Do not feel like you have to go there to purchase your Infiniti. More

It took me 6 hours to lease a new car. The sales manager disappeared for two hours in the middle of the process and that delayed it, how unprofessional. I was sold an extended warranty from which majority o disappeared for two hours in the middle of the process and that delayed it, how unprofessional. I was sold an extended warranty from which majority of benefits do not apply to my convertible. I also bought a wheel protection plan for $700, but I was never told that it is service provided by an outside vendor, so in order to get my rim repaired, I have to leave the car in the Infiniti parking lot for 2-3 days and provide my own transportation. As I look over my lease agreement several months later, I realise that I ended up financing MSRP of the vehicle plus the extra warranty and the wheel protection plan, in addition to the money factor being off the the charts. This is my third lease ever, and the two previous leases I had with other dealerships had been very fair, pain free and honest. The same cannot be said about my experience with Atlantic Infiniti. I feel ripped off. More

I went into the dealership to look for a used vehicle and liked one that they had. Well we negotiated a price but I had to talk it over with the wife and figured I would get back with them the next day. Wh liked one that they had. Well we negotiated a price but I had to talk it over with the wife and figured I would get back with them the next day. When I called the next day the manager Bruce stated that the vehicle was $6000.00 more and there was nothing that could be done to help me. The customer service was great at first but went away quickly when they didn't think they would be able to bleed me out of every dollar I had. Shop at their dealership at your own risk. I had better experiences getting my teeth pulled and will never stop at their dealership again. More

Bad Organization. Poor organization. Will never go back! Salesman was indifferent. This dealership has a "policy" of NOT emailing any information about a specific car(price, taxes, tag transfer fees, etc). Salesman was indifferent. This dealership has a "policy" of NOT emailing any information about a specific car(price, taxes, tag transfer fees, etc). It is a pity that an excellent product (Infinity IS an excellent automobile!) is represented by such an arrogant, condescending, dealership! Infinity is great....to bad this dealership is NOT!! More

Very rude and smug salesmen. I was planning to buy a pre-owned car there. Travelled far to look at a car that was described in great condition. In fact, car was in horrible condition in need of a comp pre-owned car there. Travelled far to look at a car that was described in great condition. In fact, car was in horrible condition in need of a complete paint job. Was yelled at for not buying the car and wasting their time. John Camlin and John O'Brian were both horrible to deal with. They wouldn't know customer service from a hole in the wall. More

When we were about to wrap up the deal with the finance manager, we were surprised that our salesperson, John Camlin, had left for the evening without saying goodbye or thank you. On another matter, Daryl manager, we were surprised that our salesperson, John Camlin, had left for the evening without saying goodbye or thank you. On another matter, Daryl in service ordered the incorrect mirror causing us several unnecessary trips to the dealership. He said he would call when the correct mirror came in, but he didn't. So I drove over to the dealership because I finally found out it came in, and was told it would take less than an hour to fix it. The first man who took our keys and information was very upbeat, but Daryl showed nary a concern for our needs. He said no, it would take a lot longer to fix, and to come back another day. While I was in service, I asked to speak to the salesperson, John Camlin, because the tint that was on the car we purchased is apparently illegal. He was with a customer so the receptionist left him a note. After he was finished he just walked past me and said nothing. I don't know what his commission was, but whatever it was, he certainly didn't earn it. I called manager, John O'Brien, but eventually the phone connection went haywire, so I called back and left a message. No return call from him received. Anyway, I've been to other dealerships that treat the customer with such high regard (they should take notes from Rick Keffer's service department in Yulee, FL and Howard in service at the Tom Bush BMW dealership in Jacksonville), and this dealership just evokes a no care attitude. I wish there was an alternate Infiniti dealership in Jacksonville so I wouldn't have to go back. I despise going there, but unfortunately, we have to go back this Thursday. More