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INFINITI at Atlantic
Jacksonville, FL
363 Reviews
We appreciate you taking the time today to visit our website. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 363 reviews
February 03, 2010
Bad Organization. Poor organization. Will never go back! Salesman was indifferent. This dealership has a "policy" of NOT emailing any information about a specific car(price, taxes, tag transfer fees, etc). Salesman was indifferent. This dealership has a "policy" of NOT emailing any information about a specific car(price, taxes, tag transfer fees, etc). It is a pity that an excellent product (Infinity IS an excellent automobile!) is represented by such an arrogant, condescending, dealership! Infinity is great....to bad this dealership is NOT!! More
by ZBushong
Employees Worked With
Dennis, Sales Manager
April 19, 2007
Very rude and smug salesmen. I was planning to buy a pre-owned car there. Travelled far to look at a car that was described in great condition. In fact, car was in horrible condition in need of a comp pre-owned car there. Travelled far to look at a car that was described in great condition. In fact, car was in horrible condition in need of a complete paint job. Was yelled at for not buying the car and wasting their time. John Camlin and John O'Brian were both horrible to deal with. They wouldn't know customer service from a hole in the wall. More
by lukin3
Employees Worked With
John Camlin, John O'Brien
April 26, 2006
When we were about to wrap up the deal with the finance manager, we were surprised that our salesperson, John Camlin, had left for the evening without saying goodbye or thank you. On another matter, Daryl manager, we were surprised that our salesperson, John Camlin, had left for the evening without saying goodbye or thank you. On another matter, Daryl in service ordered the incorrect mirror causing us several unnecessary trips to the dealership. He said he would call when the correct mirror came in, but he didn't. So I drove over to the dealership because I finally found out it came in, and was told it would take less than an hour to fix it. The first man who took our keys and information was very upbeat, but Daryl showed nary a concern for our needs. He said no, it would take a lot longer to fix, and to come back another day. While I was in service, I asked to speak to the salesperson, John Camlin, because the tint that was on the car we purchased is apparently illegal. He was with a customer so the receptionist left him a note. After he was finished he just walked past me and said nothing. I don't know what his commission was, but whatever it was, he certainly didn't earn it. I called manager, John O'Brien, but eventually the phone connection went haywire, so I called back and left a message. No return call from him received. Anyway, I've been to other dealerships that treat the customer with such high regard (they should take notes from Rick Keffer's service department in Yulee, FL and Howard in service at the Tom Bush BMW dealership in Jacksonville), and this dealership just evokes a no care attitude. I wish there was an alternate Infiniti dealership in Jacksonville so I wouldn't have to go back. I despise going there, but unfortunately, we have to go back this Thursday. More
by pigport101
Employees Worked With
John Camlin, Daryl in Service, John O'Brien
