INFINITI at Atlantic - Service Center

Terrible experience with the service dept. The same guys that are trying to sell you a car at list price, are the ones fixing your car. The car business is a dishonest business and these guys are the worst that are trying to sell you a car at list price, are the ones fixing your car. The car business is a dishonest business and these guys are the worst of the worst. More

When we were about to wrap up the deal with the finance manager, we were surprised that our salesperson, John Camlin, had left for the evening without saying goodbye or thank you. On another matter, Daryl manager, we were surprised that our salesperson, John Camlin, had left for the evening without saying goodbye or thank you. On another matter, Daryl in service ordered the incorrect mirror causing us several unnecessary trips to the dealership. He said he would call when the correct mirror came in, but he didn't. So I drove over to the dealership because I finally found out it came in, and was told it would take less than an hour to fix it. The first man who took our keys and information was very upbeat, but Daryl showed nary a concern for our needs. He said no, it would take a lot longer to fix, and to come back another day. While I was in service, I asked to speak to the salesperson, John Camlin, because the tint that was on the car we purchased is apparently illegal. He was with a customer so the receptionist left him a note. After he was finished he just walked past me and said nothing. I don't know what his commission was, but whatever it was, he certainly didn't earn it. I called manager, John O'Brien, but eventually the phone connection went haywire, so I called back and left a message. No return call from him received. Anyway, I've been to other dealerships that treat the customer with such high regard (they should take notes from Rick Keffer's service department in Yulee, FL and Howard in service at the Tom Bush BMW dealership in Jacksonville), and this dealership just evokes a no care attitude. I wish there was an alternate Infiniti dealership in Jacksonville so I wouldn't have to go back. I despise going there, but unfortunately, we have to go back this Thursday. More