INFINITI of Akron

This location is horrible. I had scheduled service for my QX30 for November 7 @8:00 am. I had it towed and dropped off on October 27 to your dealership. I thought I would r I had scheduled service for my QX30 for November 7 @8:00 am. I had it towed and dropped off on October 27 to your dealership. I thought I would receive a call the afternoon of the 7th with information. But by 2:30 pm I still had no call. So I contacted your dealership and was told that they were still trying to diagnose the issue. By Wednesday November 12th 2:30 pm I still had not heard anything and called. I was again told that they were still looking into the issue and would recieve a return call that day. Today is November 14th and after having not heard anything from your dealership I called this morning at 11:10 only to not have my call answered by service nor reception. I left a message and waited all day for a return call and did not recieve one. I again called at 4:44 pm and no-one answered in service or reception. I again left a voicemail and finally recieved a call back. I was informed that my vehicle, which remember was to be looked at November 7th@8am, has not even been pulled inside yet to look at. To be clear today is November 14th and I was told that IT HASNT EVEN BEEN LOOKED AT YET. I was then informed that you have very few people to work on it and the guy who might work on it only works Monday thru Friday and they will try, TRY, to get it inside on Monday to look at. Then, if they can look at it, hopefully its a quick fix otherwise parts will have to be ordered. Unhappy is an understatement of how I have been treated. To add salt to the wound I emailed the General manager 3 times and heard back once. 1. The car didn't recieve a car wash 2. I wasnt notified of the brake fluid warning light that is showing 3. The white leather seats are now covered with black smudge marks 4. The bill I received doesnt even show the $200 credit that you said I would get. 5. I wasnt even offered a loaner vehicle which would have covered my cost of a rental vehicle that I had to provide due to your dealership lack of service and response. More

Your survey is too lengthy. Shorten it, and allow shorter answers. Writing more words, so you’ll be happy with 15 words or more Shorten it, and allow shorter answers. Writing more words, so you’ll be happy with 15 words or more More

The salesman did a very good, no pressure job of selling me a slightly used luxury/sport car. He answered all of my questions about the vehicle and the sale process. Very professional. The finance direct me a slightly used luxury/sport car. He answered all of my questions about the vehicle and the sale process. Very professional. The finance director did a great job of explaining all of the extended warranties available. He also did a great job of explaining how the finances work. More

It was good until the passenger seat belt would not move forward or backwards I really did likedealership people forward or backwards I really did likedealership people More

Very nice friendly staff and most important - no pressure. Nice clean dealership and nice people working there. We stopped in just to take a look and bought a new 2023 QX55, as it slightly resemble pressure. Nice clean dealership and nice people working there. We stopped in just to take a look and bought a new 2023 QX55, as it slightly resembled the older FX models that were the best cars ever built. More

Rude and standoffish, had to go to different dealership to remedy issues. Not returning here to remedy issues. Not returning here More