INFINITI of Bellevue - Service Center

I scheduled a serivce appointment on a Friday evening via the Dealer Website for the next Saturday morning. I was having battery issues on my 2020 Q50. Alyssa greeted me with in seconds of me pulling in to the Dealer Website for the next Saturday morning. I was having battery issues on my 2020 Q50. Alyssa greeted me with in seconds of me pulling in to the service bay and even remembered me from the last time I was there - over 4 years ago with a different vehicle. Since I'd recently purchased the used 2020 Q50 from a different dealer, I was pretty discontent that my new (to me) vehicle was having trouble starting - amongst other concerns. Alyssa took the time to reveiw every concern I was having and provided me with options for resolution on some of the more cosmetic concerns. I had no idea that several of my concerns could be repaired under the vehicle's orginal warranty. Instead of spending $200 on a new battery a month and a half after buying my 2020 Q50 - I walked away with zero spent, a brand new battery, and finally the peace of mind knowing that my new car was safe and now reliable as expected and what I had originally intended when upgrading from my older model Infinti sedan. The wait time while my car was inspected and the battery was replaced was just under 90 mins - time well spent catching up on some reading in the service lounge. If you are still reading this review.... I had horrible experinces with Infiniti of Tacoma purchasing my 2020 Q50 and even though didnt buy with Infiniti of Bellevue I was treated like I had... my car and my concerns mattered. I'll never hesitate to drive extra miles for such great service and I'll never set foot in Infiniti of Tacoma again. More

I have purchased three cars from Infiniti of Bellevue. Always great service from the sales staff to the service folks. Always great service from the sales staff to the service folks. More

Top-notch dealership for customer service and exceptional professionalism maintaining my vehicle. I absolutely love dealing with my vehicle rep Jayelene. She knows her stuff and knows my vehicles maintenance professionalism maintaining my vehicle. I absolutely love dealing with my vehicle rep Jayelene. She knows her stuff and knows my vehicles maintenance needs in and out! Highly recommend this dealership to anyone with an Infiniti vehicle! More

Everyone that works there is great thank you for taking care of our car. Thank you! care of our car. Thank you! More

Great communication and attention to our issues. On top of the 1 day turn around they resolved a recall issue we were not aware of! Hats off to the Service and Parts Department. On top of the 1 day turn around they resolved a recall issue we were not aware of! Hats off to the Service and Parts Department. More

We purchased our Infiniti QX60 a little over three years ago and feel the maintenance and service has been great. ago and feel the maintenance and service has been great. More

Service department very responsive. I loved the valet pick up and drop option if you live within a certain distance of the dealership (check with them). I loved the valet pick up and drop option if you live within a certain distance of the dealership (check with them). More