INFINITI of Beverly Hills

Worst Experience Ever I was at the dealership on New Year's Eve to meet with Ray. I had been in contact with Ray via email and expressed my interest in specific vehicles ( I was at the dealership on New Year's Eve to meet with Ray. I had been in contact with Ray via email and expressed my interest in specific vehicles (provided information for each vehicle down to the VIN) and that's what I was expecting to look at when I got there. First impression was incredibly rude and disrespectful. My daughter and I walked in after initially being greeted by someone outside saying you're here for Infinity? As if there was something else to be at the front door for. We looked at each other and so the downward spiral began. We were directed to Ray who looked completely confused and shocked when we were at his office door. I don't know if it was that he wasn't expecting African Americans or what, but it was completely obvious that he was thrown for a loop. He introduced himself and my daughter and I introduced ourselves and he said mother and daughter, we said yes...there was an awkward pause and he said "interesting". I asked what was interesting. He said that you have different last names. What the **ll does that mean?!?!?!?! Would you dare to ask someone else that question and why? What were you assuming. So, I use my maiden name. None of your business. So of course, I asked why is that so interesting and he just mumbled. From there on everything went left. He had no idea what cars I was interested in, had no keys to access vehicles and besides being completely unprofessional in having potential customers walk the levels of random cars stored in an empty building, he had the nerve to ask if I was interested in a very late model Cadillac that happened to be parked with the vehicles he had no information on whatsoever. I knew I had already given him way too much of my time, but we walked back across the street, he had us sit in his office while he went to get "keys". He came back with one key and I assume we would have to have walked back to the empty building to find the car it matched. At that point I had enough. I proceeded to let him know just how unprofessional I though he was and how there is no way I would give my business to him or the dealership. He stood there looking completely confused with nothing to say. I have never felt so disrespected in my life. To add insult to injury, as I was walking out, a salesman was walking out an elderly African American woman who was in the showroom shopping for a vehicle, he loudly with a grin told her to "come back when you save enough money and we'll see what we can do". The woman looked completely mortified and walked away completely embarrassed and I was embarrassed for her, as that should have been expressed to her in private and not treated as a joking situation. I would never recommend this dealership to anyone. As someone who does live in the area Ray, shame on you and shame on the dealership for the way you treat people. More

Great Experience! I recently bought an Infiniti Q50 at this dealership. Ray, my salesperson, was very courteous and helpful, and made the process of leasing this car ve I recently bought an Infiniti Q50 at this dealership. Ray, my salesperson, was very courteous and helpful, and made the process of leasing this car very smooth. I love the car and would definitely return to this dealership for my next purchase. -Evan Anziska More

Go someplace else! This place is a joke! The salesmen and the business office is full of clowns, who are not only unprofessional, they are also rude. Salesmen will hav This place is a joke! The salesmen and the business office is full of clowns, who are not only unprofessional, they are also rude. Salesmen will have other salesmen call their desk while you’re sitting there and pretend to be another customer trying to buy your car. This techniques is supposed to trick you into thinking that if you don’t buy it, someone else will. After I purchased the car, they made me drive it around the block “as proof of ownership”. WHAT? There are no California laws that say you must drive the car off the lot as proof of ownership. These guys like to play games with their customers. The business office is full of rude and incompetent people. My lean holder and CA DMV are still looking for the title, I bought the car 2 months ago and Infinity of Beverly Hills still doesn’t know where they sent my title. Seriously, go someplace else, this place is not worth the hassle. More

DEALER TOOK 5K FROM ME, NEVER GAVE ME MATS, BAD CS!!! I Purchased a certified used Infiniti G37 from Infiniti of Beverly Hills and have had the worst customer service experience ever. My Sales person Nagi I Purchased a certified used Infiniti G37 from Infiniti of Beverly Hills and have had the worst customer service experience ever. My Sales person Nagi was actually a very nice man, older and charming, I really liked him. He was actually responsive and kind but unfortunately when I made the purchase they referred me to their finance department where a young lady who was nice and friendly but didn't pay attention to details. I wrote a check for 5k for the down payment and she had to try and clear the check through a 3rd party company but read the clearance agent the wrong address that was not on the bank account I was using for the check. I tried correcting her but she insisted this was ok... needless to say the check did not clear. I was leaving to go out of town and wanted this to be taken care of so the young lady suggested I sign a $0 down contract and take the car and mean while I could fed ex them a bank check for the down payment, she would then file the paperwork for me with the 5k down. When I arrived in NY, I sent Infiniti via Fed Ex overnight a Bank Check for the $5k with instructions to tear up the old check that did not clear. Turns out the woman in finance also cashed that check the next day thus taking $10k from my account. My bank called me and asked if I knew that 2 $5k check were recently taken from my account. I called Infiniti but nobody would call me back. It took weeks before I finally got a hold of anyone. At first they denied this happened but then figured out I was telling the truth and said they needed to process an refund. This was early August and by mid August I had not received anything from them and again I could not get a hold of anyone. Finally I got a hold of Roubie who said he was one of the managers, he apologized for the problems and said he would handle my refund himself. A week later, still nothing... keep in mind, my job is about one mile from the dealer. I called again and told Roubie I needed the money and I needed my plates that were promised to me in July. He again said he'd handle it but he never called me back. 2 weeks later I still did not have my check and called him again. He said he'd take care of that and that the plates were in the mail. Finally in early Sept. I received the check and about a week later received my plates but by then the DMV had already issued me lic plates. I called Roubie one last time and said I wanted a copy of my contract accurately showing I gave them a $5k deposit and I wanted the floor mats Nagi promised me. I still have not heard from them. I want the NISSAN corp to know that in the 5 years while I pay off this car, I will work hard to convince as many people as possible not to buy an Infiniti and certainly not from this dealer. I don't know what's going on there but they took $5k from me, made me wait forever for my refund and never delivered my contract or my floor mats. Nobody from this dealership ever called me throughout my ordeal and though they were very friendly when I did get a hold of anyone, they never did what they said they were going to do. More

Worse experience buying a car here! This is my review of the worst experience we have ever had when buying a brand new car. Aug 2, spoke to Nathaniel and informed him we were coming 1 This is my review of the worst experience we have ever had when buying a brand new car. Aug 2, spoke to Nathaniel and informed him we were coming 1.5 hours away to buy the car. We arrive and the car is sold. He informs us that he can get us the same exact car, but it would be delivered. We agree and about 4 hours later, the car is delivered at night time with pure darkness. Next day in daylight, I notice a dent on the driver side fender and dirt/stains in the car. The people who took off the plastic from the car had dirty hands. We inform Nathaniel and he informs us that he will let his manager know. I get a call from Dan Clearly, the customer service manager who leaves a message on Aug 4 about how important it is to get a perfect survey score and to call him if anything is unsatisfactory. I call him and inform him of the dent and stains. He tells me to send a picture to his email and then he calls back later informing me that he needs to see what he can do. Three days go by and I don't hear from him. I email him and don't get a response. I call again and he calls back on (Aug 7) informing me that he still needs to find an answer as how to remedy this. I inform him I would like a mobile dent repair to fix this dent and he said the dealership doesn't do this. I tell him its' not my fault that I purchased a BRAND NEW CAR that arrives with damage. I inform him that they could easily go on yelp to find a mobile repair, but NOO... That would just be too EASY!!!! He then tells me he would call me the next day which is a Saturday (Aug 8) by noon. He NEVER calls me back. So on Tuesday (Aug 11) I call Beverly Hills and ask for Dan. He's not in so I call his cell to let him know that this type of so called customer service is not acceptable and that I'm tired of being jerked around for something so small like this. For God's sake, they are in Beverly Hills and there are a whole bunch of dealerships to partner with and they can't find someone to fix a dent. I called infinity consumer affairs to open a case and the rep agreed that this is unacceptable. Rep tells me the regional manager will call me in a few days. Dan calls me on Aug 12 informing me that he hasn't found a dent person and I inform him that this has been the worse experience from a so called luxury dealership. I have owned bmw's and still have my lexus and service from those dealerships were great. I then get a call from Roubie who is in the internet sales manager. We talk and he informs us that they went the extra mile to deliver the car. We then had to inform him that if it weren't for them selling a call that they informed us they would be HOLDING for us, this would not have happened. I explain to Roubie that we want to be compensated for all of this inconvenience. He says he will put something together for us (text message screen shot as evidence). He informs us that the parts will be shipping from parts and he doesn't know what will be sent. We agreed that the car would be dropped off on Aug 18 and a loaner would be provided. The car is dropped off on Aug 18 at 12:10pm and the loaner is no where to be found. My wife then has to wait 30 min for them to get the car. They inform her that it's coming from a busy location. Well if that were the case, they should of scheduled their time appropriately so they wouldn't make my pregnant wife wait. This is POOR planning by infiniti especially when they have given us the run around. Roubie informs my wife that the car would be ready in 3 hours. There were no updates and when my wife spoke to the GM Ron, Ron was very stuck up and lacked professionalism. Very conceited and aggressive as well. We asked him for the compensation and he gets defensive, way to act as the leader of your so called luxury dealership that gives half xxx service. So finally she's informed that the car is ready. Low and behold. The dirt stains are still there and they waste more of my wife's time because they are cleaning it in front of her. Roubie never communicated back on this day. Infiniti Consumer affairs calls me and I inform Chase that this dealership has NOT followed through on their commitments. Aug 21, a text is sent to Roubie with no response. Aug 22, he responds with a "sure will" response when asked if he has sent the parts witch no tracking number of any kind. As of Aug 25, Roubie has not fulfilled his promise send us as compensation in the form of parts/accessories. This has been the ABSOLUTE WORSE experience I have ever had from a dealership. We truly expected first class service in Beverly Hills, but received very poor service. Wasted a whole day with to take care of this as well as wasting our time with this new vehicle purchase. Nathaniel Brown the salesman 4 stars out of 5. Dan Clearly customer service manager who clearly cannot manage even his own position 1 star out of 5. Roubie 1 star out of 5 for LYING and breaking promises. Ron 1 star. Lacks all skills required to be in this type of position More