INFINITI of Cincinnati

Very smooth experience. Transparent and quick communication. Would definitely come back if more work is needed in the future Transparent and quick communication. Would definitely come back if more work is needed in the future More

My car went in on Friday, not seen till Tuesday. The problem was not diagnosed. When I took the car back to our tire company they needed a tire key. The dealer was difficult. The Dayton dealer was a The problem was not diagnosed. When I took the car back to our tire company they needed a tire key. The dealer was difficult. The Dayton dealer was able to easily help. We will go there when needed from now on. More

service was ok but we asked about the A/C not cooling. He could not even do a quick check and just said to schedule a new date for the service. WE are not sure if service is even needed and now we are i He could not even do a quick check and just said to schedule a new date for the service. WE are not sure if service is even needed and now we are inconvenienced to check on something that could have been confirmed at this visit. It could be just a simple button or setting that we missed More

I liken scheduling on line to pick best time for me. Evan explained the cost upfront with me. A concern in the past. Evan explained the cost upfront with me. A concern in the past. More

Evan has excellent customer service! He explained everything to me and gave me the maintenance book so I can see what my next service will be. He explained everything to me and gave me the maintenance book so I can see what my next service will be. More

The service department is efficient, does great work and is excellent at communicating whether it’s a phone call, text or email! is excellent at communicating whether it’s a phone call, text or email! More

Very obvious on the cutbacks with Infiniti. No car wash available, only water & coffee offered in waiting area No car wash available, only water & coffee offered in waiting area More

The last few appointments have been extremely frustrating. We have had continued issues finishing on time. We will continue to service our car there but please recognize we bought a brand new car frustrating. We have had continued issues finishing on time. We will continue to service our car there but please recognize we bought a brand new car recently and did not consider Infinity due to the lack of quality service we have continually received over the years. More

As usual they were quick to pick up my car and leave a loaner. A great job for a reasonable price. loaner. A great job for a reasonable price. More

I have always gotten good service. Service was outstanding due to the fact that we ran into traffic problems and was late and was still able to get my service done. Service manager was Service was outstanding due to the fact that we ran into traffic problems and was late and was still able to get my service done. Service manager was very helpful and accommodating. More