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INFINITI of Cincinnati - Service Center

Cincinnati, OH

4.8
143 Reviews

143 Reviews of INFINITI of Cincinnati - Service Center

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May 11, 2023

This dealership is stellar. I have been a customer of theirs since early 2000. I would not use any other dealership More

by BARRYMSNYDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

INFINITI of Cincinnati responded

Barry, WE truly appreciate YOU!!! Thank you for the kind words, the 5-Stars and all the years of support!!!

May 11, 2023

Quick courteous and efficient. Give updates regularly on the service and are a pleasure to deal with More

by MALCOLM.BALLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

INFINITI of Cincinnati responded

WE appreciate YOU, Malcolm!!! THANK YOU!!!

May 08, 2023

Fast. Efficient Great waiting area with good coffee. When they didn’t have the available personnel to do everything on a Saturday, they scheduled another More

by JRISSOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

INFINITI of Cincinnati responded

Thank you for the 5-Stars and kind words!!! WE appreciate YOU, Janalee!!!

May 03, 2023

Always a great experience. Thanks for all your help all the time with the quick service More

by DENNISW2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

INFINITI of Cincinnati responded

Thank you for the 5-Stars and review Dennis!!! WE appreciate YOU!!!

April 16, 2023

No response our questions and not enough People to handle customer. Used be very good service and organized More

by KANDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 17, 2023 -

INFINITI of Cincinnati responded

We are truly sorry we did not meet or surpass your expectations. Two small favors to ask, first one being is this appears to be a review against our service department, however you selected Ryan Thompson as the person you worked with. He is our Internet Manager and does not work in that department. Would you mind removing his name attached to the review? Secondly, would you mind calling 513-583-1200 and ask for Darrin or Vince? The name for the author of the review does not allow us to investigate your situation. We promise to not take a ton of your time and this would allow us to learn what we did wrong and potentially make it right. We appreciate you none the less and hope we can talk soon.

April 13, 2023

The service department at this dealership is very professional and easy to work with. The pricing is very fair on basic maintenance items and they are efficient and get you checked in and out quickly More

by JKRIMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

INFINITI of Cincinnati responded

Great to read!! Thank you for sharing and the 5-Stars!!! WE appreciate YOU!!!

April 12, 2023

Good job. Great service. Thanks for all of your help. Keep up the good work. More

by JAMESKFORTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

INFINITI of Cincinnati responded

Thank you for sharing James!!! WE truly appreciate YOU!!!

April 11, 2023

Needed several repairs to my car, and called to schedule service. The service department is awesome! Greg kept me informed every step of the way! I have my car back and it is running great! I wish they w More

by LISA.ACHGILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

INFINITI of Cincinnati responded

Thank you for sharing and the 5-Stars!!! WE truly appreciate YOU, Lisa!!!

April 10, 2023

Excellent service and overall positive interactions with all members at the site. It is greatly appreciated! More

by BRYAN.WIRTHWINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

INFINITI of Cincinnati responded

WE truly appreciate YOU, Bryan!!! Thank you!!!

March 24, 2023

Excellent Customer Service especially with the valet: and working with Greg in the Service Department. Greg is very professional and knowledgeable. It makes servicing your car very easy. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2023 -

INFINITI of Cincinnati responded

Great to read, Jim!!! Thank you for the 5-Stars and the review!!! WE truly appreciate YOU!!!

Mar 26, 2023 -

Jim responded

Thank you, Infinity team, for your Great Customer Service continue to do the great work you are doing.