INFINITI of Clearwater

Thank you Miguel Bartoli for your help recently! Back in May, my husband dropped off my car for fixing a door’s lock, he asked Vinny Ambrosino to check if we still under warranty from the previous fi Back in May, my husband dropped off my car for fixing a door’s lock, he asked Vinny Ambrosino to check if we still under warranty from the previous fixed. Vinny told him that we fixed these locks a long time age, so Vinny charged us over $800 for it. My husband picked up the car the next day and went home without checking out the car before he left. of course, we trusted the dealer for their work and since we’re their great customer for over 13 years. (Recently, we had some issue with them from the previous service, we paid a lot of money to fixed our car but when got home found out that missing parts-they forgot to put back the pieces when took off). It happened again this time and even there was a bump on my door. After that, I checked my old paperwork and we were still under warranty from the previous fixed for the doors lock. So my husband came back to show them the problem but Vinny and Tom argued with my husband and didn’t want to take care the problem. My husband asked for money back for poor service and the warranty but nothing happening. He was disappointed but didn’t know who to contact. So he left after the arguments but received a phone call from Tom on the way home. He apologized that he was received wrong information from the service adviser and told my husband that we'll get our money back. (I guess they found out about the warranty.) After waiting on them to call us back for few days but nothing happing, I looked up on Lokey-Infiniti’s website for staff and we decided to contact Miguel. He responded within the timely manner, very kindly and professional. He told us to come back on the next day and we got our money back for a full amount and get our car fixed. Thank you again Miguel for a quick responded and resolved the issue for my car in May. I am given you 5 big stars for the great service from you. God bless! I still want to come back because I just got a new QX60 and still need the services from dealer. Hopefully the upper management will re-look their staffs. Hope nothing will happen again, if it not work out then I will have to look for a different place. Also, I want to thank you Matt Delgado for taking over as my Service Adviser. I want to give a good review but don't see your name listed here. More

Most unbelievable car buying experience I have ever had. I cannot even begin to describe how great of an experience I had the other nite, buying my first Infiniti from Lokey. I actually went by the dealer Su I cannot even begin to describe how great of an experience I had the other nite, buying my first Infiniti from Lokey. I actually went by the dealer Sunday, and saw a car that my Wife and I both liked. I went online when I got home to look at what models were available, and sent off an email to them on Sunday evening. Even though it was after hours, I received an email response not even 15 minutes later. My Wife went in and test drove it on Monday AM, and they were ready for her. She called me to say how nice the QX50 drove, and that she loved it. I called Ron Murray back to tell him I would be in that evening, and was interested in a trade in. he asked for the info on the trade, and when I got there that evening, he had a written offer that was almost $1000 more than a competitor had quoted me the day before. I looked at the car, loved it, and told him what I could do. He did not haggle, rather took it over to Naser, and 5 minutes later, we had a handshake deal. Then over to finance, where David was absolutely the best and most thorough finance guy I have ever had the pleasure of doing business with. I was ready to ask him to handle all of my finances, that is how much I trusted the guy. When I left, I still had not even driven the car, that's how much confidence I had in their team. Needles to say, I love the ride, and my only question is- why did I wait this long to buy one? I went in to buy a car, and walked it with a great deal, a car both my Wife and I love, and 3 good people whom I now consider to be friends! Great job , everyone, and my Wife is thrilled about the prospect of getting her nails done free, while waiting for the complimentary oil changes!! More

Seamless, Professional & PLEASANT!!!!!!!! I don't recall ever using those terms in relation to a dealership experience. Working with DERANTY COHEN was an absolute pleasure. Chilled water and s I don't recall ever using those terms in relation to a dealership experience. Working with DERANTY COHEN was an absolute pleasure. Chilled water and snack were expected , However , a Coy pond was a delight at this bright and plasent location, Expectation was exceeded. And Mr. Cohen made sure of it all the way. My car is lovely, I really love the color, it reminds me of rose gold. Thank you so much. More

Easiest experience buying a car Deranty was my salesman and helped me decide which packages I wanted and helped me get the best deal possible. He was extremely polite, knowledgeable Deranty was my salesman and helped me decide which packages I wanted and helped me get the best deal possible. He was extremely polite, knowledgeable, professional, very detail oriented and an overall pleasure to work with. He made buying a car very easy and effortless. He stayed in contact long after the sale to make sure I understood everything and didn't have any questions. I would definitely recommend Deranty and Lokey Infiniti. More

Amazing experience Just wanted to say one of the most pleasurable dealer experience I've had by far special thanks to Deranty Cohen picked up a qx80 for my wife's 40th b Just wanted to say one of the most pleasurable dealer experience I've had by far special thanks to Deranty Cohen picked up a qx80 for my wife's 40th birthday Happy birthday my love Amazing staff knowledgeable curtiess and very helpful will deffenatly recommend to anyone looking to lease or purchase a vehicle. More

QX 80 Satisfied Customers We dealt with Deranty. He was extremely professional and has shown tremendous attention to detail. We weren't even really planning to buy the same day We dealt with Deranty. He was extremely professional and has shown tremendous attention to detail. We weren't even really planning to buy the same day we went in to look. We purchased a QX 80 for our family of six. Everyone that interacted with our children was so caring and considerate. Deranty made our car buying experience fantastic! More

Looking for new Infiniti - Josh is your man!! Went into Lokey with my 2002 G20 and left with my new 2018 QX30 and couldn't be happier!! Josh Howerton made everything seamless from finding the exa Went into Lokey with my 2002 G20 and left with my new 2018 QX30 and couldn't be happier!! Josh Howerton made everything seamless from finding the exact car that I wanted (along with right price) to rolling it out of the showroom within a few days - that included the car being transferred from another location and adding items to the car too!! Josh kept me updated throughout the entire process and made the transaction the best I have ever experienced!! I highly recommend Josh as Lokey Infiniti's best salesman - ask for him - you won't be sorry!! Review from Ellen K from St Petersburg, FL More

Great experience! Couldn't have worked out any better. Ron went to work, found me the exact car I wanted to buy, model, color, upholstery and the extras. I bought the Couldn't have worked out any better. Ron went to work, found me the exact car I wanted to buy, model, color, upholstery and the extras. I bought the car for the offer I made. I couldn't be any more pleased. More

Ron @ Lokey Made it Easy!!! I haven't bought a new car since 2005. I have always dreaded the process of doing so at a dealership. Ron made it super easy. There was the typical ne I haven't bought a new car since 2005. I have always dreaded the process of doing so at a dealership. Ron made it super easy. There was the typical negotiating, but I know he truly went the extra mile for me, as verified from another dealer ;) Would recommend doing business with Lokey and Ron if you get the chance. Once my other used vehicle dies, I will for sure consider a second Infiniti from Ron for my household. Thanks -BRAD K. More

Great experience I was initially hesitant driving to the Clearwater dealership as there was an Infiniti dealership much closer to my home. However, Naser and Ron were I was initially hesitant driving to the Clearwater dealership as there was an Infiniti dealership much closer to my home. However, Naser and Ron were well worth the trip as they were both friendly and transparent. Neither pressured me at anytime to make an offer and we were able to come to terms quickly. I would recommend this dealership to anyone. More