INFINITI of Clearwater

Excellent Dealer: CPO 2013 G37 My relationship with Lokey began with a friendly introductory email from Robert Kleeman. We exchanged emails over the course of a few days and he add My relationship with Lokey began with a friendly introductory email from Robert Kleeman. We exchanged emails over the course of a few days and he added the nice touch of sending a personalized video with him standing next to the vehicle I was interested in. The car was exactly as advertised and the sales process was seamless. Naser Totah was personable and spent his valuable time chatting with me after the deal was completed. Jim Cumming was efficient and knowledgeable with any of my finance questions. I had this dealer tint the windows in my new vehicle and this is where their top notch customer service shined. Since I live and work 30-45 minutes from the dealership, Robert personally met me at my office at 7:00 AM sharp with a loaner vehicle. He took my G37 to the dealer for its tinting application. Later the same day he returned to my office for the car swap. Something that could've been much more difficult to arrange was made simple and effortless by Rob and Lokey. I could not be happier with my decision of vehicle and dealer. I will be recommending Lokey and Infinity for years to come. More

The Best Salesman When deciding to purchase a new vehicle after my car being totaled I reached out to the one person that I knew cares about giving customers a 100%. M When deciding to purchase a new vehicle after my car being totaled I reached out to the one person that I knew cares about giving customers a 100%. Mr. Deranty Cohen, he's professional, caring, and very honest. After telling him my vehicle choice and he wanting the best for me as well as my family he suggested something else followed by his reasons on why his choice would be best. After going over all the cons and pros of a smaller car I agreed with him that I needed something bigger for me and my family. He's not one of the usual car salesman that just want to get you into any vehicle for profit, he actual wants the best for his customers. Deranty explained the paperwork thoroughly, made sure everything on my vehicle worked properly, and showed me how to work all the gadgets. He called to make sure I was satisfied, asked if I had any questions and offered future support if needed. This being my 3rd car purchase with you and may assume you'll always be my car salesman!! YOU ROCK DERANTY!!! More

Awesome and Amazing I have been looking for a car for awhile now. I really loved the Infiniti. I went in on a Saturday with my 8 year old little guy and found the x60! De I have been looking for a car for awhile now. I really loved the Infiniti. I went in on a Saturday with my 8 year old little guy and found the x60! Deranty was my sales professional and he was awesome. He wasn't pushy and he made me feel comfortable. Going alone to the dealership as a woman can be intimidating, although I never felt that way with Deranty. He kept Jackson entertained, by letting him feed the koi fish, engaging him in conversation and letting him ride in the golf cart! I had an awesome experience and he even sat with me and went over every feature of my new car until I understood(so much technical)! He called me later that afternoon to check on me and make sure I had no questions! Best experience ever!!! More

Most Easiest and affordable car buy Alex was really informative and after I told him what I was looking for he did all that he could to make sure I was happy with my car. Naser explained Alex was really informative and after I told him what I was looking for he did all that he could to make sure I was happy with my car. Naser explained some things to me about my payment and we agreed on something. Rene also came by and did his part as well. I felt so valued with this whole experience. More

TOTALLY earned my business! Everyone was superb! From emailing with Nasser and Rene - to meeting Deranty to close the deal and being so patient as he waited for me! To last wrapp Everyone was superb! From emailing with Nasser and Rene - to meeting Deranty to close the deal and being so patient as he waited for me! To last wrapping it all up with Jim in finance everyone made me feel so welcome. Much more family oriented that Tampa Infiniti. Love you guys! More

BAD CUSTOMER SERVICE, LACK OF INTEGRITY AND PROFESSIONALISM. We received a recall notice in the mail stating that we needed to take our Infiniti to the dealership for a repair, free of charge, to the steering co We received a recall notice in the mail stating that we needed to take our Infiniti to the dealership for a repair, free of charge, to the steering column. My wife took the vehicle for the recall repair and decided to have an oil change at the same time. While the car was being serviced we were informed that we needed additional items such as brand new tires, battery etc. totaling more than $1,000.00. After the repairs were done my wife picked up the car and noted that the dashboard was visibly cracked in several places. We contacted the Service Department and informed Mr. Matthew Delgado that the dashboard was in a perfect condition prior to their service and the cracks must have been the result of the work they performed on it. The Service Department (Mr. Delgado) informed us that they would fix the dashboard, if we agreed to pay a quarter of the cost which meant an additional $500.00 out of pocket for us. For a repair of damages that they caused! Their request that we cover $500.00 of the cost was in the form of a printed paper (No letterhead, detailed pricing or an invoice breakdown). The fact that they tried to get the car into our hands with a damaged dashboard fully aware of the fact that it was caused by their technician/s shows lack of integrity. Attempting to shift the cost on us when we had nothing to do with these damages shows lack of responsibility and professionalism. I would not recommend this dealership as I do not trust the people working there. One would expect more from a dealership selling luxury vehicles, but in this case they acted like a cheap seedy dealership trying to pass the buck and hide their bad workmanship. More

Extremely Happy Customer!! My past car buying experiences were not all best experiences so I had my reservations going into a new car purchase but Deranty Cohen was the ultimate My past car buying experiences were not all best experiences so I had my reservations going into a new car purchase but Deranty Cohen was the ultimate professional allowing for a smooth transition into a newer car. Deranty was patient with me even when I asked a million questions. He stayed after hours to make sure all my concerns were addressed. When I went back to pick up my car Deranty made sure I was happy with my purchase by reviewing all the bells and whistles of my beautiful G37. I will most definitely recommend Lokey Infinity/Deranty Cohen for the best car buying experience. More

Fantastic experience with Robert Kleeman at Lokey Infiniti ! I find it rare to purchase a vehicle and be totally satisfied. This was our experience with Robert Kleeman and Lokey Infiniti! Actually more than tota I find it rare to purchase a vehicle and be totally satisfied. This was our experience with Robert Kleeman and Lokey Infiniti! Actually more than totally satisfied! We contacted Robert and he was able to locate the exact car we were looking for plus more. Robert was very knowledgable and responsive in getting back to us with information and questions answered. Most important though was that he and Nasar were able to negotiate the G Coupe at the price we had in our budget. The entire staff at Lokey Infiniti were very accommodating. We are looking forward to another purchase with Robert and Lokey Motor Company in the future. Thank you Robert for your attention and a very pleasurable experience. We are still smiling and happy as a result of the vehicle you located for us. We are thrilled. More