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INFINITI of Coconut Creek

Coconut Creek, FL

4.5
910 Reviews

5501 West Sample Road

Coconut Creek, FL

33073

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910 Reviews of INFINITI of Coconut Creek

September 29, 2025

Refused to service my vehicle with no reasoning. Unprofessional and rude. I am a paying customer who deserves fair treatment and not be discriminated. More

by daviddiaz2312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Crowley
Oct 07, 2025 -

INFINITI of Coconut Creek responded

David, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time. Customer Experience Manager INFINITI of Coconut Creek dnorris@infcc.com

August 03, 2025

This dealership is awesome! They are honest and efficient. It's always clean and welcoming in the showroom with beautiful flower arrangements! This is my second purchase here wi More

by Shannon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Wolter, Ralph Reichhold
Aug 03, 2025 -

INFINITI of Coconut Creek responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Coconut Creek. We look forward to having you as one of our valued customers for many more years to come! Daniel Norris Customer Experience Manager Mike@infcc.com

June 26, 2025

Ralph Reichold was really so incredible to work with! He was helpful, thorough and made us feel comfortable and confident with every step of the process! This is my second vehicle purchase from IOCC and More

by AmandaF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold, Gary Wertman
Jun 26, 2025 -

INFINITI of Coconut Creek responded

Here at INFINITI of Coconut Creek, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Michael Crowley General Manager INFINITI Mike@infcc.com

June 25, 2025

Marvin Sanders is very knowledgeable about cars. . He told me all the information about the car I was looking into . He is very patient and took his time explaining all detail . I would recommend hi More

by Teresa.drayton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marvin Saunders
Jun 26, 2025 -

INFINITI of Coconut Creek responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Michael Crowley General Manager INFINITI Mike@infcc.com

June 18, 2025

This is truly the most unprofessional dealership I have ever experienced. From the service writer to sales and even the phone operator were all rude.. I am having several issues due to their negligence and More

by rebarnashville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Zembruski , Michael Crowley, Daniel White
Jun 18, 2025 -

INFINITI of Coconut Creek responded

Thank you for sharing your feedback. We sincerely regret to hear that you didnt have a positive experience at our dealership. Could you please provide us with your contact information so we can thoroughly review your visit and address your concerns? Although we're disappointed to learn that we fell short of your expectations, were committed to rectifying the situation and preventing similar incidents from happening in the future. In the meantime, I'll take the initiative to find your information, communicate with my management team, and give you a call. Customer Experience Manager INFINITI of Coconut Creek Jeffrey Pool

May 15, 2025

Recently had my car serviced. My service advisor Denni Ulloa was amazing. Explained everything and answered all my questions. Great experience! More

by Elkeojeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denni Ulloa
May 15, 2025 -

INFINITI of Coconut Creek responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Michael Crowley General Manager INFINITI Mike@infcc.com

April 25, 2025

Ralph the sales representative was super great! His experience in the business is top notch. I left satisfied with the purchase of my new Qx60. Thank you for your great customer service! More

by Shellyannslacks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
Apr 25, 2025 -

INFINITI of Coconut Creek responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Michael Crowley General Manager INFINITI Mike@infcc.com

March 20, 2025

This people don't care about your business because is cash !!! Sales person , sales managers , even the General Manager don't respond to phone calls or emails , this place is a discriminate place !!! More

by Armando Scorza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Vitale, Robert Spencer
Mar 24, 2025 -

INFINITI of Coconut Creek responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Armando. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

March 16, 2025

Ralph Reichold was the best rep from this dealership. He was easy to work with and no pressure More

by mike bazemore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
Mar 17, 2025 -

INFINITI of Coconut Creek responded

Mike, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ralph and our team, and we look forward to working with you again. Michael Crowley General Manager INFINITI Mike@infcc.com

February 18, 2025

Nice location, plenty of vehicles and nice staff. Did follow up calls to see if I was still interested in the car. More

by Yaketab
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dayton Hedges
Feb 19, 2025 -

INFINITI of Coconut Creek responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Coconut Creek! Michael Crowley General Manager INFINITI Mike@infcc.com

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