INFINITI of Coconut Creek

The Best Service Nassim (Nash) is the best. Honest, reliable, knowledgeable, and a great guy. Always ask for him; he has been with the company for a long time, which i Nassim (Nash) is the best. Honest, reliable, knowledgeable, and a great guy. Always ask for him; he has been with the company for a long time, which is also a major plus. More

Pre-Owned Car I recieved EXCELLENT service at Infiniti of Coconut Creek when I newly purchased a Pre-Owned car. MR. Jean Momplaisir is an exceptional salesman whic I recieved EXCELLENT service at Infiniti of Coconut Creek when I newly purchased a Pre-Owned car. MR. Jean Momplaisir is an exceptional salesman which provides you with everything you need. The whole process from testdrive-documentation-purchase went easy. Highly recommended More

A Saleman named Moe What an incredible experience My Mother and I had at this dealership and it's all because of our salesman named Moe. (Ziad Nadar). Our family went th What an incredible experience My Mother and I had at this dealership and it's all because of our salesman named Moe. (Ziad Nadar). Our family went through 4 weeks of turmoil with the sudden passing of my father, my mother hospitalized for 2 weeks and their car lease coming to a close. My mother had an Infiniti for over 10 years, which she handed over to her grandchild 4 years ago. Since then, she has always wanted another to own another Infiniti. We were not in any condition to start heavy negotiations with car dealers and then we walked into the Coconut Creek Infiniti dealership and met Moe. What a great experience from the time we entered their showroom and met Moe. When do you ever meet a sales person who is more interested in listening to your stories then trying to sell you a car ? It never happens but it happened there. Everyone was exceptional and Moe listened to what we were looking for in a car and found the perfect car for mom. We went for a test ride and he explained everything about the car and then some. The dealership was not pushy at all, very clean and very hospitable. Because of Moe, we leased my mother a new Q50 which she loves and enjoys driving. More important than that, is that Moe, calls my mother every week just to check up on her and to make sure that she is happy with her purchase. Moe and the Coconut Creek Infiniti dealership is certainly a terrific place to purchase a car and you will have a wonderful experience doing so. More

Unabashed crooks Paid $200 to have car analyzed for repair. Estimate was over $2100, including $600 in parts. I took the car to another mechanic who fixed the car for Paid $200 to have car analyzed for repair. Estimate was over $2100, including $600 in parts. I took the car to another mechanic who fixed the car for less than $400, including $15.00 in parts. More

Crooks & dishonest Sellers with Unethical Practices!!!!! Horrible Service, very dishonest Sellers and Team with very Unethical Practices. I just got a new vehicle with them and they screw me, once that my le Horrible Service, very dishonest Sellers and Team with very Unethical Practices. I just got a new vehicle with them and they screw me, once that my lease is over I would Never Ever would buy or lease from this place nor from the Nissan-Infiniti Company. They lost my business, I know they don't care, but thats OK because I do not want to deal with bandits. You Have been Warned Buyer Beware!!! More

Great Customer Service Although I didn't purchase my Infiniti from this particular dealership the staff were suprisingly very courteous. The young woman at the desk named Li Although I didn't purchase my Infiniti from this particular dealership the staff were suprisingly very courteous. The young woman at the desk named Lindsay was very helpful and polite; not to mention gorgeous. It was very refreshing getting my car serviced from here. I'm now a regular. Way to go Infiniti of Coconut Creek, Great Team!!!! More

Never paid off what they promised. I got stuck with the bill This has been going on for a while with them! I went into IOCC on 8/30/2015 as I had been lured in to trade in my lease early by Gabriel Carrasco. I w This has been going on for a while with them! I went into IOCC on 8/30/2015 as I had been lured in to trade in my lease early by Gabriel Carrasco. I was promised IOCC would pay off the Unsatisfied Contract Obligation, Excess Mileage, and the Disposition Fee. Perfect, this sounded great! Until the only paid the Unsatisfied Contract Obligation. Upon signing the special conditions of sale IOCC specified they would pay off the Lease Remaining Payment of $2,325.72 and they were not responsible for any wear and tear on excess mileage, stating that when I received the End of Lease Liability Statement, they would pay the remaining balance for the Disposition Fee and the Excess Mileage Charge. I did pay my obligation for the excess wear and use due to excess mileage. After providing Gabriel Carrasco with the End of Lease Liability Statement, he responded that he had received it and was calling Infiniti Financial Services to have those two items taken care of. I had emailed him back and fourth several times all leading me to believe he was working on the bill. Finally I called in and he stated it was taken care of and to come in as I was looking at acquiring another vehicle. Several weeks went by and finally I was able to schedule and appointment to come in to the dealership. Coincidentally that week I received a letter from Vital Recovery Services, a collection agency and upon checking my credit score had dropped 100+ points due nonpayment of this account. I had then gone into the dealership to speak to David Fox to which he stated that because it was not listed in the special conditions of sale that he didn't care. Gabriel specifically swindled me upon purchase as he stated that he could not put into the special conditions of sale because the did not know if I would be charged and the exact amounts. I ended up paying out of my pocket an additional 1259.95. David Fox refused to inquire directly with Gabriel to confront him about this matter and told me I was incorrect on the terms as they never promised this at least in writing. I had my friend with me and the sales manager in the room at the time all witness to the terms of the sale. I have several emails with Gabriel eluding to the fact that he is working on it. Even requesting I resend the End of Lease Liability Statement as he did not receive the first time. He shook my hand and verbally reaffirmed upon leaving that IOCC would take care of these three outstanding charges. IOCC failed to comply on their promise and I am now out of pocket $1259.95, which was the reason I turned in the vehicle in the first place! To avoid excess mileage and disposition fees. More

Never paid off my lien on my trade in It is with great sadness and anger that I am writing this review. I had such a nice customer service experience when I visited and leased TWO automob It is with great sadness and anger that I am writing this review. I had such a nice customer service experience when I visited and leased TWO automobiles on Sept 30. Since then, it has been a nightmare. I traded in my car which had a loan on it. Today it has been 27 days and they have yet to pay my traded in car off. I received a 30 day late today on my credit report due to the neglect of their promises. I have called and requested to speak to someone in the finance department 5 times over the past 4 weeks. The receptionist either took a message and promised a callback or transfered me to his VM. He never called me back. When I called the sales rep who leased us the car, he kept asking for a 10 rating on the survey. No one seems to care and for that I am now considering legal action due to the negative rating on my credit due to the dealerships lack of care for a customer who leased two cars. I only wonder how bad it would have been should i have only leased one car. More

There are better dealers to work with There are better dealers to deal with than theses guys. High pressure sales tactics. Evidently I complain to much as I was asked not to come back. There are better dealers to deal with than theses guys. High pressure sales tactics. Evidently I complain to much as I was asked not to come back. More

Purchase of new car I had a negative experience trying to get into a lease of a new QX60. I was referred to this dealership by someone that woks for Inifinti and they gav I had a negative experience trying to get into a lease of a new QX60. I was referred to this dealership by someone that woks for Inifinti and they gave me a Friends Discount certificate. This dealership would not negotiate via email with me whatsoever. I ended up securing a deal through Sawgrass Infiniti. 95% of the transaction was done via email and the remaining 5% was pretty painless in person. More